It was overall a horrible experience. Here's the list of facts. I really want you to take a min to…read moreread this before making a decision. 1. They use FAKE REVIEWS and they have two google accounts for the business. https://www.google.com/maps/place/AAA+Family+Move/@39.02447,-94.6954447,14z/data=!4m8!1m2!2m1!1sAAA+Family+Move!3m4!1s0x87c0ecef884df881:0x50b035bd05cdb552!8m2!3d39.007841!4d-94.6985243 https://www.google.com/maps/place/AAA+Family+move/@39.0244674,-94.6954447,14z/data=!4m8!1m2!2m1!1sAAA+Family+Move!3m4!1s0x87c0ecf8eef86d4f:0x2e021a49b5edbd0c!8m2!3d39.0411016!4d-94.6573459 They use fake reviews - this is very obvious and easy to tell by looking at the profile of people who wrote 5-star reviews. Fake reviewers have 5-10 reviews spread over the nation (e.g. 1-2 reviews in las vegas, 1-2 reviews in Kansas, 1-2 reviews in new york, something like that) and I looked at 5-10 profiles and they have a lot of common businesses in their reviews. Please please look at reviews from Yelp and BBB. 2. The salesman (Steve) told me it'd be delivered in 4-7 business days. It actually took 21 business days (the maximum on the contract). When the driver arrived at my new location, he said "We delivered it in 21 business days! we kept the contract man". 3. You can never reach out to the salesman Steve again once you sign the contract. Instead, another person becomes the point of contact - Sam. 4. They have absolutely no idea when they can deliver your stuff. They consistently refused to tell me the ETA. 5. They charge 10% more for gas when they pick up your stuff which you wouldn't be told from Steve or Sam. It's even not mentioned in the contract. (please see attached photo) 6. They appear with a huge semi-truck. So unless your unit happens to be located in a very lucky spot, you'll be likely to have to pay extra for the shuttle (from $350) because that huge truck can't usually take turns in a small road in an apartment community. The driver will tell you whether or not he needs the shuttle only after he arrives and you have two choices - either you pay what he asks or you rent a truck, they move the stuff to your truck in a large parking lot (Walmart or somewhere) and they leave. If you choose the latter, you'll have to move your stuff to your house and assembly them yourself. 7. The driver is very rude and seems to be always ready to fight with you. 8. The driver lost my snow shovel and he said "it must be in the big truck, I'll grab it and come back in 15 mins". and he never showed up. Thank you for reading this and please don't be fooled!

Worst moving company I have ever dealt with. If you want last minute charges added, to have your…read morestuff broken and lost - as in items just gone, disappeared - and want to be yelled at repeatedly on the phone by people that barely speak English then this is the moving company for you. Otherwise RUN in the other direction. If you think you will EVER hear from your sales person or be able to get in touch with him again after the initial deposit you can forget it. Seriously if it was an option to give zero stars I would. They are THE WORST.