Im not sure what happened with other peoples experiences. I have had multiple keys made here, as…read morewell as locks worked on. Every time i visit, I have had a great time! The staff is friendly and knowledgeable. If they cant fix it, no one can! They do everything from auto keys, house keys and installation and more. This is Lansing's one stop lock shop! I can't say enough good things about this locksmith, they will take care of you. They have a nice showroom too.

It's good to live in the city sometimes. See, out in the suburbs you might have to search high and…read morelow for a good locksmith that will be able to sort out your lock and key problems. In Lansing, you just have to go downtown, to Hack's Key Shop. I lost the key to my motorcycle, stupid me. I looked all over for it, and finally gave up. I took a lock off my bike, went down to Hack's, and half an hour later I had a key (and copies!) that would let me ride again. It cost $20 for the first key, every key thereafter was a reasonable $4. Those are pretty good rates - this isn't the first time I've had to do something like this.

Incredibly trustworthy and quick to problem-solve. Super accommodating with us as clients... Fully…read morerecommend.

Fast friendly and efficient, and very reasonable prices. Needed my new house and garage rekeyed,…read morewas done very quickly. Thanks Jim!

Only one locksmith in East Lansing that you need to call. Mark's locksmith was quick to respond,…read moreprofessional, and courteous. If you ever need a locksmith, call Mark first. Mark saved our weekend.

It happened again on Christmas Day!!!! I never enjoy getting…read morelocked out of my vehicle. A extra charge of $75.00 for a holiday seems extreme during day hours (before 5pm) $65.00 is the starting price for night lock outs. I wasn't happy about the price or did I appreciate being treated as potential criminal. I guess Mark doesn't believe there are honest people in this world (that's unfortunate) I appreciate his craft and his ability to go beyond to assist customers. I didnt appreciate watching him unlock my car in the fridge cold. Never have I watched the process. I'm thankful because the process took all but 10min (75.00) for 10min. Happy Day Thankful to have given to a Retired Veteran Not happy to have been over charged or treated like a criminal

Fantastic service and very professional -- extremely impressed from start to finish. Called them…read moreup for a specialty spare lock replacement. Customer service over the phone was great -- gave me a quote right away and ordered the part I needed. Part came in sooner than expected and called me to set up next day appointment. Was prompt, called 15 min beforehand to confirm, and reprogrammed/cut my key quickly and thoroughly. Will be using pop-a-lock for all future locksmithing needs. Thanks Dominic and team!

DO NOT BE SWAYED BY THE RUDE OWNER. He seemed very "bothered" that I was calling him. But the…read moregentleman who came out to help us was lovely!!!! We were in a bind moving my daughter into her dorm. Someone couldn't find her key . It's a Sunday and everyone was closed or "out of town". THE nicest man came to our rescue within 1/2 hour! THANK YOU SIR!!

I highly recommend this family operated business. The gentleman was Friendly and the services were…read morefast!

Owner responded to my phone call quickly, and met me at my house shortly thereafter. It only took a…read morecouple of minutes to unlock the door. Gentleman was very courteous, and nice to work with. I would definitely use this business again.

East Lansing Locksmith refuses to give me my $225 that I PRE-PAID via Venmo for a late night…read moreservice that ended up not being needed, late 4/30 going into early 5/1. While I was on the phone with the rep, I canceled the service on the same phone call that requested the service as I was able to get inside my home another way. The rep who was on the phone with me that night did NOT say that there would be no refunds. He said he would check with the team and see what they could do. After calling the business every business day until I could get confirmation on my refund, one of the leads was very rude and told me that I would not be getting my money back as it's "nonrefundable" due to it being a "after-hours night service" - he really tried to make me feel bad that I was using their "24 hour service business" late at night for why they "need" the pre-payment. Facts: 1) NO REPS LEFT YOUR OFFICE TO GO TO MY HOME. 2) I never signed a contract agreeing to any sort of service or non-refundable payment. 3) Due to it being "late night", your team needs a (non-refundable) "pre-payment" before they can come - despite your business being listed as 24 Hours. I have given East Lansing Locksmith a month to DO THE RIGHT THING and refund me my hard-earned $225. If I receive my money back, I will take this negative review down.

Stay far away from this locksmith. I paid a $87.50 deposit on September 10, 2025 for a replacement…read morekey fob for my 2013 Honda Accord, and this was one of the worst customer service experiences I've ever had. I was told the key would arrive within a few days, but that deadline passed without any update. I even followed up again the next Tuesday and was told the key would arrive "tomorrow" and that I'd receive a call, but no one ever contacted me. The locksmith finally showed up on September 26, more than two weeks later, but arrived unprepared and said he didn't have the proper tool to replace the battery in the fob. He verbally promised he'd return and finish programming it at no additional cost, but when I asked for written confirmation, he refused at first then sent me a I give you my word but didn't want to put what that was for probably so there wasn't evidence. When I mentioned that many other negative reviews described this exact same situation, he became visibly upset, refused to even take the keys back, abruptly ended the interaction, and sped away from my property without completing the job. At the end of this ordeal, I still do not have a working key fob, which was the entire reason I hired this company. I strongly advise anyone reading this to believe the negative reviews, the similarities speak for themselves, and unfortunately, I experienced the exact same issues others warned about. Save yourself the stress and go elsewhere.

A to Z Key Shop has served the Battle Creek community for years. We had our residence locks all…read morerekeyed to one master after new doors and hardware installed. Also had slider door lock adjusted and extra keys made right on site. The work is always fantastic, quick and affordable. Take from us, we served the community for 47 years and over those years we utilized A to Z exclusively. They are professional and highly skilled. Mobile service was great. The older gentleman owner has finally settled into a more relaxing life and his son is doing a great job! I expected to pay more than $400 for five locks/tumblers/hardware to be changed. Thank you A to Z!

Great place to go for all key needs. Got a bunch of cheep keys made at a box-store for a masterlock…read moreand none of them worked right, every single copy from a-z works like the original.