Though the location of the apartment was fine and it contained the basics we needed, the use of an At Home In Berlin apartment gave us an incredibly bad after taste.
We (a couple) arrived tired one snowy cold afternoon and were made to wait outside the front door for 1 hour before Mrs. Nadja Raabe, owner of the agency (with whom we had an appointment) came to help us in her chaotic living room office. After signing an unclear agreement form and paying the deposit, she then gave us directions to the apartment, which turned out to be worst directions ever and made us search for about an hour (- because we were rather tired at that time and not 100% physically fit we went along with all this, though obviously alarm bells should have rung).
A number of weeks after our visit we still had not received our 150 euro deposit. A number of phone calls and emails did not help. We considered fighting this legally, but decided not to waste any more energy on this company.
NEVER AGAIN. One very unreliable agency that does not deserve to be on the market. read more