Made special trip on Sunday to drop my old phone. 4pm and doors closed. Lights on and showing open…read moretill 5. What a waste of time. I'm sure excuse will be that hours online not updated. I'm sure it's not customer's job to update this

If I could give this business a zero, I would. We purchased 2 IPhones from this "Verizon"…read moreretailer. Waited 10 days for them to arrive. We were told we will receive $400 refund per phone as trade-in, providing they were in working order, which they were. We paid the balance of our phones at the time of sale. The next month, Verizon increased our bill by $50. They never received documentation that the phones were paid in full. Multiple phone call to Russell Cellular and attempts at a 3-way phone call with Verizon were a complete waste of time. Hubby walked into Verizon with all our documentation, and within 1 hour everything was straightened out. Bottom line, stay away from Russell Cellular.

The service was outstanding. Amber went above and beyond to assist us with our upgrade. She helped…read moreus change our plan, which will greatly benefit us. Overall, I had a wonderful experience, and Amber was amazing and extremely knowledgeable. She definitely prioritizes the customer!

139 Market street don't waste your time going to. Went there with a working phone and wanted to…read morehave service changed to another phone we had. After they touched it neither phone worked and was told we had to buy new sim card for $10 and they acted like they didn't care. Paid it just to have old phone to work again. Ended up going to Loudoun street and they were very helpful with everything and was told they don't charge for sim card. Will never return to Market street again.

Julian was extremely helpful and caring when getting my devices I appreciate the time he took to…read moreexplain everything very carefully to me. Thanks for awesome service!!

Well, I traded in my old phone to get a new Apple 16 and every sales staff in there accompanied me…read moreand was extremely kind and helpful

The service and staff at this location were fantastic. The greeter was friendly and the…read moretechnician, Ed, was extremely helpful. Best Verizon experience ever.

The gentleman who greeted me to "log me in" was rude, condescending, unhelpful and arrogant. This…read moreis the third time I've stopped into this corporate store for help and left angry and un-helped. The store bounced me back and forth to Best Buy over a return of a brand new cell phone on my Verizon account. The "greeter" was an ass. After telling the Best Buy people, another Verizon center, and a couple dozen people, numerous persons told me they dealt with this corporate store and will NEVER return. I will NEVER return.

I've had the need to repair a variety of Apple devices I.e., iMac, MacBook and iPad over the past…read morefew years and have used Experimax each time (when out of mfg warranty). They provide you a quick quote (very competitive), timely repair & turnaround, always meeting expectations. To top everything off, the entire staff is very friendly and knowledgeable. I have, and continue to, recommend their services to everyone without any hesitation!!

I have been to this store multiple times to fix or correct my MacBook Air and each time the staff…read morewere responsive and timely with the repairs. These repairs included, screen and display fixes and keyboard replacements.