Made special trip on Sunday to drop my old phone. 4pm and doors closed. Lights on and showing open…read moretill 5. What a waste of time. I'm sure excuse will be that hours online not updated. I'm sure it's not customer's job to update this

If I could give this business a zero, I would. We purchased 2 IPhones from this "Verizon"…read moreretailer. Waited 10 days for them to arrive. We were told we will receive $400 refund per phone as trade-in, providing they were in working order, which they were. We paid the balance of our phones at the time of sale. The next month, Verizon increased our bill by $50. They never received documentation that the phones were paid in full. Multiple phone call to Russell Cellular and attempts at a 3-way phone call with Verizon were a complete waste of time. Hubby walked into Verizon with all our documentation, and within 1 hour everything was straightened out. Bottom line, stay away from Russell Cellular.

The service was outstanding. Amber went above and beyond to assist us with our upgrade. She helped…read moreus change our plan, which will greatly benefit us. Overall, I had a wonderful experience, and Amber was amazing and extremely knowledgeable. She definitely prioritizes the customer!

139 Market street don't waste your time going to. Went there with a working phone and wanted to…read morehave service changed to another phone we had. After they touched it neither phone worked and was told we had to buy new sim card for $10 and they acted like they didn't care. Paid it just to have old phone to work again. Ended up going to Loudoun street and they were very helpful with everything and was told they don't charge for sim card. Will never return to Market street again.

Julian was extremely helpful and caring when getting my devices I appreciate the time he took to…read moreexplain everything very carefully to me. Thanks for awesome service!!

NEGATIVE 10 STARS FOR AT&T ON PLEASANT VALLEY IN WINCHESTER, VA!…read more Absolutely HORRIBLE customer service. My mom is on my phone plan and was having issues with calls and text messages not going through. She went into the AT&T store on Pleasant Valley, not asking for account information, not trying to make changes to the account, and not asking for anything complicated. All she wanted was for someone to LOOK AT HER PHONE and see what was wrong! Instead, the employee who seems to have a reputation for complaints told her I needed to be there in person with my ID before they could do anything. My mom called me while she was there, and they gave her the EXACT SAME ANSWER. MAKE IT MAKE SENSE! ‍ We're talking about a simple phone troubleshooting issue. Nobody was asking for private account details or permission to access my account. Just a little common sense, customer service and a willingness to help someone who walked into your store with a problem. So what did my mom do? She LEFT AT&T, walked right around the corner to T-MOBILE, and guess what? They were MORE THAN HAPPY to look at her phone, figure out the problem and FIX IT! SHOUT-OUT TO T-MOBILE FOR ACTUALLY UNDERSTANDING WHAT CUSTOMER SERVICE MEANS! That's what going ABOVE AND BEYOND looks like. That's how you earn customers. You don't turn someone away over something you could have at least tried to troubleshoot. AT&T, you just gave my family another reason to take our business elsewhere. I'm seriously considering canceling and switching to T-Mobile ASAP. Why should we continue paying a company that can't even provide basic assistance when another carrier around the corner is willing to help without making it a whole production? CUSTOMER SERVICE ISN'T JUST ABOUT FOLLOWING RULES. IT'S ABOUT ACTUALLY CARING ENOUGH TO HELP PEOPLE. And to the Pleasant Valley AT&T store: sometimes all it takes is five minutes of effort to keep a customer. Instead, you might have just lost an entire account. T-MOBILE: THANK YOU FOR HELPING MY MOM WHEN AT&T WOULDN'T. YOU EARNED THAT PRAISE TODAY! #ATT #ATTCustomerService #WinchesterVA #PleasantValley #HorribleCustomerService #TMobile #CustomerServiceMatters #TakingMyBusinessElsewhere #DoBetterATandT

My family member had purchased a cell phone from Best Buy. They went to this store to obtain a…read morephysical Sim card instead of using the esim. The customer service rep was very demeaning and kept asking why they wanted to go to a physical Sim card. They were told that would be going back to the past. Plus, they were told that the cost would be $40 for the card. I don't know why as activation and upgrade fees are waived for those in the ​​​​​​​​​​​​​loyalty program. I've had an account with Verizon for 19 years. I do not appreciate the way my family member was treated. Totally disrespectful. After this occurrence, I'm not sure I'll be using their services at that store again.

The service and staff at this location were fantastic. The greeter was friendly and the…read moretechnician, Ed, was extremely helpful. Best Verizon experience ever.

I took my iPhone 14 Pro Max to GUI in Winchester on July 6 after it developed the "white screen of…read moredeath." The phone still responded to touch, but the display was completely white. They replaced the screen, and that issue was fixed. Over the next week, I started noticing problems that I had never experienced before the repair. During phone calls, if I held the phone to my ear and then pulled it away to switch to speaker so I could look something up or use my phone while talking, the screen would stay completely black and I couldn't access it. The only way to use my phone again was to wait until the other person hung up. I also stopped receiving wake-screen notifications--the phone would vibrate and make a sound, but the display wouldn't turn on. Before going back to the store, I waited a full week to make sure it wasn't a software issue and even reset my phone, but the problems continued. I went back on July 13, and the technician gave me two options: leave my phone for a couple of days for diagnostics or replace the screen again. Since I couldn't be without my phone because of doctor appointments, bills, and other responsibilities, I chose to have the screen replaced again. When I returned today ( July 18) to finally leave it for diagnostics, I was told that a diagnostic test had actually been done on July 13 &' everything came back normal. This was never mentioned to me at the time until today. The technician then said he never told me diagnostics would take a couple of days only a couple of hours, even though that's what I understood from our previous conversation. Instead of offering a solution, he suggested I just buy a new phone, even though I have an iPhone 14 Pro Max, which isn't an old device. I paid $208 for the original screen replacement, and every issue I'm experiencing started only AFTER the repair. I left feeling like my concerns were dismissed and that I wasn't being taken seriously. The technician came across as rude, and I was disappointed by the lack of communication, accountability, and customer service. I simply wanted my phone fixed properly and my concerns addressed.

I was getting the battery in my laptop replaced. They had very timely service, literally within a…read moreday or two. They were super communicative and helpful over the phone. They made sure that I knew the entire process and I had updates as the status changed. Very grateful for their help and I highly recommend you look to them to help fix a computer or other electronic.