This is a review of a lovely lady I met named Courtney who helped me through the process of activating a new phone on my account (all the while keeping my nine and five year olds occupied which is a feat in and of itself.) When I entered AT&T she greeted me with a warm smile that instantly made me feel at ease. Although I know the central office for AT&T only hire ivy league scholars, it always seems to amaze me how hard it is for the poor technicians in the field like Courtney to get anything done efficiently when performing even small tasks requiring communication and/or teamwork with the CO. That being said, Courtney's world class attitude and persistence made the entire process very personal and tentative. I was able to walk away with the new phone, a new tablet, and two children (alive.) Thanks for the help Courtney! PS: I know good technicians when I see them: I'm an IT guy. read more

I bought a $40 cover and they put it on with out cleaning the screen so it did not set rite.. I asked about it before I left they told me it would be ok in a day it wasn't. Went back so they could fix it they said they can't. No costumer service! read more

I went into the at&t store looking to possibly switch and trade in my iPhone and fiancé iPhone to the latest model 11 pro max. The rep told me they had a special where I would get $700 for each of the phones that I traded in, which sounded like a good deal to me, I owed $300 left on my two lines at verizon. So we begin creating my account and porting my two numbers from Verizon to at&t, HUGE MISTAKE. The rep asks me how I would like to use my credits, towards the taxes or towards my first bill, I said I don't understand, he then explains to me that the $1400 is divided and paid out over the course of 30 months, which is something that I did NOT agree on! He then says well do you want to cancel? I said hell yeah you never said anything about 30 months!! And then he said I have to port my phone back with Verizon but I can't because now it's 8pm and they're not open and so now I'm without a phone service writing this review over WiFi thanks to these scumbag scamming con artists over here on Beglis! I wish people where just upfront and honest and not try to tell you last minute when you're about to pay. Pathetic! I will get a lawyer. read more