All of my chargers stopped working on my phone so I literally bought 3 different cheap chargers at…read morethe dollar store and none of them work. So I realized there was something wrong with the charger port on my phone. So I went to Verizon TCC store on weber rd in Romeoville, IL. IAN GREENWAY was able to fix the port within minutes and FINALLY I was able to charge my phone with literally 5% battery remaining. He was very knowledgeable and worked quickly to get it fixed within literally 5% left of battery left!!! He was super friendly and I was extremely relieved and happy he was able to fix it cuz I was afraid I was gonna HAVE to get a new phone! Thank you IAN GREENWAY!!! I APPRECIATE ALL YOUR HARD WORK TO FIX MY PHONE WITH MINS TO SPARE BEFORE I PHONE DIED!!! -OLIVIA J.

Lawrence was our sales rep. We had connectivity issues and realized after talking with Lawrence…read morethat we were able to upgrade to the new 5G and reduce our monthly bill. He was extremely helpful, polite and courteous. He even installed the liquid screen protector for us. I would recommend him to all of my friends and family.

I called first then delivered my pc, the following morning, 9AM, got a call describing problem,…read moreneeded new battery, critically dead. They told me where and what to get, did it, and all good. Everyone, efficient, polite, neat. Very well done. Highly recommend.

I filed a claim and they only fix one of the issues that were a result of the Phone being dropped…read moreand I was told to go file another claim. Terrible. Thanks for the response. I did show the vibration issue to the technician when I dropped off the phone, and he mentioned that he thought it could be related to the camera. I also followed up specifically to ask if the vibration issue had been taken care of. When I picked up the phone, unfortunately, the vibration issue was still not repaired. Both technicians made it sound like repairing or replacing the vibration motor may be a more involved repair. If that's the case, maybe the phone needs to be replaced, or the necessary part needs to be ordered. I'm happy to bring it back in. Just to clarify, the screen was never cracked on this phone. The phone was dropped, and it appears the impact dislodged or damaged multiple internal components. I'd just like to make sure all of the issues caused by the drop are addressed.

Do not use their services for your screen repairs. My daughter got her IPhone repaired here and the…read morescreen has gone out already!! Just short of 30 days since we had it fixed and the guy says there's nothing he can do. Come back Saturday and the manager might cut us a deal. This is poor customer service and unacceptable. You try to support small businesses and this is the thanks you get. Go through your provider if you can and save yourself the trouble and money.

I go here for my phone screen replacement z they install and will assist if it wasn't done right…read more Very competitive prices as well!

To sum up my experience all I can say is terrible customer service. My initial trip here was to…read moreupgrade two phones, while we were there they encouraged us to take advantage of a promotion for iPads that would be bundled into our upgrade. My wife and I agreed, and after going through the process we were told that the iPads would have to be shipped from another store. No problem. The next day, we were still waiting for our new phones to activate. Which required my wife to call AT&T directly as the store could not take incoming calls. And two days later she stopped in to pick up the iPads. One was available, and the salesman said he would call in a couple of days when the other came in. 5 days later no call. We stopped in on grand opening day, and caught the manager, who immediately told us that that offer was no longer valid, and it was "while supplies last". His attitude was confrontational and he made it seem like we were at fault. We asked why the sign for the offer was still up, and he replied "well I can take that down if you want". We left, and stopped in at the store in Louis Joliet Mall, (which was basically across the street) just to see if the sign was up, it was not, but after explaining our situation to a salesman, that stores manager started calling around for an iPad, and promised to call us back with a status. The next morning we got a call, telling us they had one, and they would hold it for us. They rocked.

I would give zero stars if that were an option. I have never been lied to by a sales rep like I was…read morelied to by Shilyn Y at the Joliet, IL store on Plainfield Rd. I purchased a screen protector and she told me if anything happened to it, it was under warranty and they would replace it. I drove 30 minutes today to have my cracked screen protector replaced only for her to tell me I have to submit the request online and then pay an additional $10 for shipping and handling. This is absolutely unacceptable! I was understandably upset and said you have to fix this, this is crazy, you lied and she told me that I need to get the fuck out of the store! Very threatening and she is an extremely large person so I feared for my safety!

To Whom It May Concern,…read more I am writing to formally file a complaint regarding my recent experience with the AT&T store located at 3340 Mall Loop Dr, Ste 1254, Joliet, IL 604. On April 1, 2026, I ordered four iPhones through AT&T. One of these orders was placed through your Aurora, Illinois location, where my wife received excellent service and had no issues completing the transaction. However, the remaining three iPhones were ordered through the Joliet location, which showed all devices as "in stock" online and available for pickup on April 2, 2026. When I arrived at the store on April 2 to pick up the devices, I was informed that my order was not ready. I politely explained that we had no issues with the Aurora location and requested to speak with a manager. I was told the manager was in a meeting, so I waited. Later, I was told by an employee that there was no manager available and that one would not be coming in. This conflicting information was both confusing and unprofessional. I left the store extremely frustrated. As a disabled veteran, I found the level of service and lack of transparency unacceptable. The situation only worsened when I called again on April 3 and was told that there is no manager at the store and that my order could not be processed at all. Based on this experience, I strongly believe that the devices I ordered may have been given to other customers despite my confirmed order, and that the staff chose not to resolve the issue or provide honest communication. This experience reflects poorly on AT&T's customer service standards. I am requesting: * A full explanation of what happened to my order * Immediate resolution or fulfillment of the three iPhones I purchased * Accountability for the store's handling of this situation * Assurance that this type of issue will not happen to other customers I expect a prompt response and resolution to this matter.

Special thanks to Gustavo and Tony for taking care of me - really patient, thoughtful, and offered…read moreoptions during a challenging time. Store manager - Rayj - thank you - clearly their attitude is a reflection of your leadership!

Ozzie Perez was the best …read more Fitbit and Google overnight joined, leaving. us unable to track walking God bless Ozzie he was so kind and patient and figured it out please affirm him for bring an outstanding employee for Verizon mary Schuster

This used to be a great store. There use to be a lot of help. I got my IPhone 16pro there and have…read morehad problems since day one. I walked in earlier this week to seek assistance for my non-working phone. I was told that I would have to drive to Naperville for assistance. When I said no, I was told someone would come to my house on Saturday between noon and 2 to "fix" my phone. I stayed home all day for this. Well, it's 4:30, and I haven't seen anyone.

Eric cleaned my charging port and speakers on my iphone quick and swiftly, got me back on my way in…read moreno time! super pleased with the service!

Made the trip from far because they used to be best place to sell your phone but they must've…read moredropped prices. only gave me $900 for an unlocked iPhone 17 pro max 1TB in great condition!!

My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!