To Whom It May Concern,…read more I am writing to formally file a complaint regarding my recent experience with the AT&T store located at 3340 Mall Loop Dr, Ste 1254, Joliet, IL 604. On April 1, 2026, I ordered four iPhones through AT&T. One of these orders was placed through your Aurora, Illinois location, where my wife received excellent service and had no issues completing the transaction. However, the remaining three iPhones were ordered through the Joliet location, which showed all devices as "in stock" online and available for pickup on April 2, 2026. When I arrived at the store on April 2 to pick up the devices, I was informed that my order was not ready. I politely explained that we had no issues with the Aurora location and requested to speak with a manager. I was told the manager was in a meeting, so I waited. Later, I was told by an employee that there was no manager available and that one would not be coming in. This conflicting information was both confusing and unprofessional. I left the store extremely frustrated. As a disabled veteran, I found the level of service and lack of transparency unacceptable. The situation only worsened when I called again on April 3 and was told that there is no manager at the store and that my order could not be processed at all. Based on this experience, I strongly believe that the devices I ordered may have been given to other customers despite my confirmed order, and that the staff chose not to resolve the issue or provide honest communication. This experience reflects poorly on AT&T's customer service standards. I am requesting: * A full explanation of what happened to my order * Immediate resolution or fulfillment of the three iPhones I purchased * Accountability for the store's handling of this situation * Assurance that this type of issue will not happen to other customers I expect a prompt response and resolution to this matter.

Special thanks to Gustavo and Tony for taking care of me - really patient, thoughtful, and offered…read moreoptions during a challenging time. Store manager - Rayj - thank you - clearly their attitude is a reflection of your leadership!

I called first then delivered my pc, the following morning, 9AM, got a call describing problem,…read moreneeded new battery, critically dead. They told me where and what to get, did it, and all good. Everyone, efficient, polite, neat. Very well done. Highly recommend.

I filed a claim and they only fix one of the issues that were a result of the Phone being dropped…read moreand I was told to go file another claim. Terrible. Thanks for the response. I did show the vibration issue to the technician when I dropped off the phone, and he mentioned that he thought it could be related to the camera. I also followed up specifically to ask if the vibration issue had been taken care of. When I picked up the phone, unfortunately, the vibration issue was still not repaired. Both technicians made it sound like repairing or replacing the vibration motor may be a more involved repair. If that's the case, maybe the phone needs to be replaced, or the necessary part needs to be ordered. I'm happy to bring it back in. Just to clarify, the screen was never cracked on this phone. The phone was dropped, and it appears the impact dislodged or damaged multiple internal components. I'd just like to make sure all of the issues caused by the drop are addressed.

Now THIS is service…read more This location, and the brown haired man who who worked 4.28.10 around 3:45 saved my cell phone sanity. After going to the Bolingbrook location for the second time this week and being given absolutely worthless P.o.S. instruction and advice, I headed over the Romeoville location to fix the software glitch on my Blackberry that disabled it from doing anything, not even able to turn it off and on. Anyway, I was fuming when I came in. Like literally, I was a mutha f*cking fire breathing dragon and the young man behind the desk was quick to sense my fire and calm me by taking my godforsaken Blackberry away from me before it literally combusted through sensing my hate for Verizon. The man ended up fixing my phone in less than 5 minutes without losing any of my precious photos, contacts, etc when the garbage Bolingbrook location told me I'd need to drive all the way here to get a new phone and lose all my upgrade purchases. The man was able to plug my phone itno some miracle machine and totally reset it without losing any of my info or upgrades, and at the same time avoiding my major meltdown. Even though this place is 20 miles from my house, I'd gladly drive here for better, smarter, and more efficient service than the Bolingbrook location.

Micah gave exceptional customer service. Professional and very knowledgeable about service and…read moreproduct. A 1 service

All of my chargers stopped working on my phone so I literally bought 3 different cheap chargers at…read morethe dollar store and none of them work. So I realized there was something wrong with the charger port on my phone. So I went to Verizon TCC store on weber rd in Romeoville, IL. IAN GREENWAY was able to fix the port within minutes and FINALLY I was able to charge my phone with literally 5% battery remaining. He was very knowledgeable and worked quickly to get it fixed within literally 5% left of battery left!!! He was super friendly and I was extremely relieved and happy he was able to fix it cuz I was afraid I was gonna HAVE to get a new phone! Thank you IAN GREENWAY!!! I APPRECIATE ALL YOUR HARD WORK TO FIX MY PHONE WITH MINS TO SPARE BEFORE I PHONE DIED!!! -OLIVIA J.

Lawrence was our sales rep. We had connectivity issues and realized after talking with Lawrence…read morethat we were able to upgrade to the new 5G and reduce our monthly bill. He was extremely helpful, polite and courteous. He even installed the liquid screen protector for us. I would recommend him to all of my friends and family.

#27/2024 These guys know their shit…read more Basically they're not T-Mobile authorizers other places where you can go. But if you want it yesterday they will do everything they can to get you moving quickly I lost all of my picture and it turned out to be that the battery was so blown up it just been charged so much while the bottom line is I drive a truck and it gets plugged in a lot especially for navigation. And the screen basically cracked I called them and they originally said to be 230 bucks for a screen. I didn't know they needed the battery too and that was 85 more. The good news is a quote you ahead of time and you kind of know what you're going to pay so you can be ready. I was surprised it ended up costing me $353 but hey you know what it's okay. I could have had it done then and been gone however they didn't have the screen and stock they had to order it only took a day and they got it in that's great by me. And they do a lot of things for a lot of stuff they not only do your phones that some people say you can't change batteries yes they can they do laptop desktop software and hardware repairs and they sell and buy phones and tablets all of the markets not really good you ain't going to get much for a flip phone you might get a quarter LMAO! THAT BEING SAID THOUGH IT'S A NICE EASY MALL STORE ONE OF THOSE CELL PHONE PLACES BUT THEY TAKE ALL MAJOR CREDIT CARDS AND THEY ARE VERY PROMPT. I WOULD DEFINITELY USE THEM AGAIN IF IT WAS SOMETHING THAT WAS GOING TO BE UNDER A CERTAIN AMOUNT OF MONEY ALTHOUGH I DO HAVE THE COVERAGE THROUGH T-MOBILE I JUST DIDN'T WANT TO BE MESSING AROUND AND WAITING AND WAITING. THEY HAVE A MAJOR VAST ARRAY OF CELL PHONE CASES TO. Another thing is they try to take and show you what's going to be needed while you're there not just dropping it off and coming back and having them call you and say all that needs this this and this. That was something really nice too once you pulled apart my phone my Samsung Galaxy Note 20 5S I was able to see right then and there what he meant by the battery starting to get a little big and then ended up pushing the screen and cracking it so it was all fair. I didn't have to get a new phone yet I can hold on to this one for a little longer so hey it's all good. Nice thing as I got non-breakable cases fancy ones all kinds of stuff for all different phones are a very well equipped place. Unfortunately joliet's the only location where they are. But for the most part the reviews reflected other than a couple of well we'll just leave it at that.....

Do not use their services for your screen repairs. My daughter got her IPhone repaired here and the…read morescreen has gone out already!! Just short of 30 days since we had it fixed and the guy says there's nothing he can do. Come back Saturday and the manager might cut us a deal. This is poor customer service and unacceptable. You try to support small businesses and this is the thanks you get. Go through your provider if you can and save yourself the trouble and money.

So happy that I brought my son's phone here to have the screen fixed. Very professional operation…read more My son had cracked his iPhone 6 Plus screen. We stopped in and they knew exactly what it needed from looking at it. Glass screen only needed replacement. Cost was $95 plus tax for a total that was a little over $99. Can't beat that at all. They said it would an hour to repair and it did. They called me when it was ready. Looks beautiful. Awesome job of replacing the glass screen. I would definitely recommend this business for fixing or replacing your cracked glass iPhone screen.

They installed a new battery in an iPhone 11 that Best Buy was unable to complete…read more CPR has earned my future phone and computer business.

I was given great and speedy service here. The staff was kind and offered great advice. I am…read morecurrently in town on leave and was able to get a same day repair. I would recommend this service to all of my friends and family. Thank you for your assistance. It helped me out immensely. Semper Fidelis

This is the worst phone repair shop EVER! I brought my phone in to get the front screen replaced…read more When I returned to pick it up, the guy told me that the screen he had didn't work for Verizon phones. He said that he would be able to get a screen the next day. As he handed me my phone, he informed me that the back screen cracked when he started to remove the front screen. He told me that he would order both front and back and replace them both the next day. I waited all day for him to call when the screens came in, and then decided to go there. When my husband and I got there, he said he had the screens and that I could pick it up in 2 hours we decided to wait. My phone has never worked right since, and the back cracked within a day. I live in Tennessee, so I can't do anything about this until I am back in Illinois. No one answers or returns calls! He changed me $150 for a repair that ruined my phone! I also noticed that he chipped a part of my camera light meter which effects my phone's ability to adjust the brightness of my screen!