Don't bother to go here because the customer service is horrible! I really hate to rate this place so low because we have been here a couple of times before and received great customer service, but on Tuesday morning, July 23, 2019, we didn't receive anything except a hard time.
"John", his name tag said he was the "Manager", was arguing with the customer inside the store when we entered. The customer was trying to get help with returning a phone that he no longer wanted and "John" kept telling him he could not help him; he would have to go online or call AT&T and speak to a customer service rep. What is "John", if he isn't a customer service rep? I whispered to my husband that we probably wouldn't receive any help from "John" either and, unfortunately, I was correct.
"John" told us the exact same thing: "Go online or call AT&T and speak to a customer service rep". He kept telling my husband that he couldn't really help with anything because the Pampa store is small and they don't really do anything except sell telephones, etc.
No problem! We don't allow rude people to disrupt our lives or ruin our day. We just jumped in our car and drove to Amarillo where we got the help we needed and had wonderful customer service.
When I went to the AT&T website for this store and tried to post this review, I received two emails from AT&T stating they couldn't post my review because it didn't meet their guidelines. LOL
I guess AT&T only posts "good" reviews and they don't really care about customer service?
Thank you, YELP, for offering a place where I am able to post a TRUTHFUL review and not have my review censored. read more