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New Providence, NJ

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AT&T Store

5.0 (1 review)
Closed • 5:30 am - 8:00 pm

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8 years ago

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Verizon Authorized Retailer - Express Store - Open during Covid.  Sun 12-5pm, Mon-Sat 10-6

Verizon Authorized Retailer - Express Store

1.0(4 reviews)
3.1 mi

Horrible, frustrating, and rude. I lost my phone on Friday,…read moreand went to this location on Saturday afternoon to purchase a replacement. Mark was working, and he said there was nothing he could do because I needed to have my phone with me so he could send a text. But - I did not have my phone - I was there to buy a phone because I lost my phone! I was clear that I was not looking for a discount or anything free - I had the 11 for 3 years and would pay for a new phone. I was sent away, told there is nothing to be done unless I can receive a text on current phone. Then Mark very condescendingly explained that things are different since covid, and I can't just walk into a store and buy a phone. So bizarre and frustrating! I left that location and went to Verizon store in Springfield, where I purchased an iPhone 14 using my user id, passwords, pin, and drivers license as proof of ID, no issue with the fact that my current phone was lost. All data transferred over. No issues at this location. Clearly Mark in Chatham gave incorrect info and I came close to going to a different carrier, because I needed a phone. Glad I went to a different location because up until my interaction with Mark in Chatham I have been very happy with Verizon service.

Awful. They completely screwed up my account and then didn't lift a finger to fix the problem that…read morethey created. Incredibly incompetent. Do not patronize this store.

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Verizon Authorized Retailer - Express Store - Phone cases, chargers, wireless chargers, pop sockets and so much more

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Wireless One NY - Verizon Wireless Authorized Retailer - Anthony was a great help!

Wireless One NY - Verizon Wireless Authorized Retailer

2.1(22 reviews)
0.1 mi
•$$

Great customer service! I would definitely go back. Ask for Anthony or Thomas they are very…read moreknowledgeable about Verizon products

Can someone say CROOK?! worst customer service when things go wrong…read more Can't believe I was dumb enough to go back after 5 years ago when they omitted to tell me I had insurance on my broken phone and could get it replaced - instead tried to sell me a new one. Went to a real Verizon store at Mall who gave me legit info and was able to get my replacement covered under insurance. This time went there b/c we live locally and thought it would expedite things. 1 worker. We waited over an hour for the 1 person ahead of us ( who had to leave and come back b/c her phone update was still not ready) Courteous and friendly when selling a new phone. I also bought a 5G hotspot that I need for work. Was a dud. ( Verizon customer svc determined After extensive amt of time on phone troubleshooting) left notation on my account that "dead on arrival - needs replacement since within 30days" To facilitate when I got to the store). 1st day I attempted to return it to New Providence- rep said had no idea what I was talking about. after troubleshooting again - told come back when manager there. 2nd day - ( I sent my husband) he came back miffed that manager tried to say I used all my data. Wanted me to buy more. After arduous checking again, and admitting was a defective unit they sold me, assured my husband for all our troubles, was giving us " the newest and better MiFi at no add'l charge promising it was 5G". When we opened it, it was an Orbic 4G LTE, cost $49. He tried to swap after I paid $399 for a TCL 5G. We will head back today- day 3 and see what he says now. Don't know how owner sleeps at night. DO NOT GO HERE unless you feel like being shafted repeatedly. If I could give negative star I would.

AT&T Store - mobilephones - Updated October 2026

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