Great experience!!! Saturday I took my neighbor to upgrade her phone (an old iPhone 6 her son gave her and set up for her years ago). She is older and on a budget and was worried about spending a lot for a phone. We needed to find a good phone without a big price. I took her to the AT&T Store at Sayebrook Town Center after she previously told me about a bad experience she had at the store by Coastal Grand Mall. She was hesitant but since she has been a loyal AT&T customer for years and didn't want to change providers she really had no choice. We walked into the store, they were busy but we had the great fortune of meeting Steve, the store manager. He was amazing!!! He patiently listened to her requests and answered all her questions. He understood her situation and walked us through all her options and helped her to choose the phone that was best suited for her needs. He set the phone up for her exactly like her old phone was and even took extra care to make sure her Grandkids photos were all there (that was important to her). He even showed her some new things the phone does and some other ways to do old things easier. I am writing this review for my neighbor because she doesn't have a computer and she wanted to do something nice for Steve. I don't use AT&T myself but after this experience I just might switch or at least put my provider on notice. Great job Steve, Thank you. read more