Miss Mariel is ALWAYS helpful, nice and knowledgable. She has repaired my sons phone at least 10…read moretimes and today she fixed my dads phone on his battery in no time. The prices are the best. I would recommend going here AND DO NOT GO TO UBREAK U FIX WITH DAWN AND SHANE. THANK YOU MISS MARIEL, YOU MADE MY PAPAS DAY :)

STAY AWAY FROM THESE SCAMMERS…read more BAIT & SWITCH PRICES. Failed to be able to make repair within time period as promised. Joshua Bodiford sent spoke with me on the phone & said the replacement of the inner acreen on my Samsung Fold 5 would be $450 & the part had to be ordered by 6 pm for the part to arrive and to be replaced by that weekend. He asked me if I have CashApp. Then, asked for my CashApp ID info. Suddenly, I received a request for $450. AFTER SENDING the $450, Joshua calles back asking for another $150, which I refused to send. Joshua refused my request for a refund of my $450. Three different people claimes ro be the manager. One person took down my name and # to give to the owner, who has not returned my call.

Don't waste your time. They claim to be able to fix everything but they're very selective on what…read morethey work on. They'll either outright turn you down or offer a quote that greatly exceeds the competition. Other competitors offered fair pricing to fix my iPad even with its glued display.

Used several times and always pleased…read more Recently had a to get my sons screen replaced. Took the phone in, they went to replace the screen and found a different issue with backlighting. They informed me that it would probably not last and that it would be cheaper in the long run to replace the phone then to spend the money on the screen and then the backlight go out and have to fix it or to even fix the backlight and screen at the same time. Saved us time and money and didn't even charge us for the work they had done to try to fix it. I would highly recommend them over any other repair place in the area. I had a issue with a screen they installed once and when I went back in they just put another screen on and apologized for the issue. I've experienced other shops and don't see another reason to go anywhere else unless I'm out of town and need emergency repairs. So thank you all for doing such good work.

We signed up for Att with this "great deal" They were to…read morepay off our devices We are almost a year into waiting for the pay off, and in collections with Verizon. They ASSURED US this would not happen. They promised us we would recce our payment for the device in 3 months The agent did NOT submit the forms as he said he did. He was in our home and said "that's it you're all set" The fact is after we signed our name they just moved passed it. I regret signing up with ATT

Staff member Hope is very rude when the store is short staffed. she acts like she is there to help…read morebut she is not. I will never visit this location if Hope is there. I will call before I come or go to another location. she makes this location look bad.

Came looking to switch from another service provider... Chris and Lucas were amazing to work with…read more Patient, kind and very knowledgeable on how to help me get everything switched! Definitely recommend dropping in here, hopefully you can save as much money as they helped me save!

This is a bait & switch store. You will be told the deal but after everything is done, you find…read moreout something different. Services were also added to my plan without my consent. Manager in charge , David, could care less if you get scammed or not. Makes the integrity of AT & T questionable.

1-Star Review I…read morewould give AT&T zero stars if I could. My experience with AT&T has been extremely frustrating and has left me feeling completely taken advantage of. I switched to AT&T based on a promotional offer that included a $426.54 reimbursement for my previous wireless service and submitted the required redemption information on time--twice. Both times, AT&T claimed that my information was incorrect, even though I entered the information accurately. After speaking with numerous AT&T representatives and being transferred from department to department, someone finally provided me with the correct account number associated with my account. The problem? The account number they gave me does NOT match the account number appearing on my AT&T bill. That is a serious issue, and it appears to be an AT&T account/system error--not a mistake on my part. Despite finally identifying the discrepancy, AT&T refuses to take responsibility because they claim the 60-day redemption window has passed. They are essentially telling me that because of an issue on their end, they will not honor the $426.54 they promised me. To make matters worse, I received an AT&T promotional Mastercard with only $3.00 on it instead of the $426.54 I was supposed to receive. And now, when I open the AT&T app on my phone, my wireless bill is nowhere to be found. After everything I have already dealt with trying to get AT&T to correct my account information, the fact that I can no longer even locate my wireless bill in the app is incredibly concerning and adds to my frustration. What is most disappointing is AT&T's complete refusal to take ownership of the situation or make things right. A major corporation should not be able to make an error, leave the customer to spend hours trying to fix it, and then use a deadline to avoid paying what was promised. This is not my first negative experience with AT&T. I dealt with similar issues with them about 10 years ago when I left the company, and unfortunately, it appears that nothing has changed. I have given AT&T multiple opportunities to correct this. I have documentation supporting my claim, and I have done everything that was required of me. AT&T needs to take responsibility for its mistake and honor the $426.54 reimbursement that was promised. At this point, I cannot recommend AT&T to anyone. I expected better from a major telecommunications company, but instead I have spent hours trying to get answers and fix problems that I did not create. DO BETTER, AT&T. Take responsibility, fix the account issues, and give me what you promised me.

If I could rate this store any less I would. I recently joined my wife's plan, and went to this…read morestore to join account. The sales manager AJ Starr sold us a new phone and put a phantom line on the plan. Seeing this on the next months bill we asked it to be disconnected, the call service said they would. Upon receiving our next bill we were charged $1000 to disconnect it. They informed us that we were responsible, and would be obliged to pay for Ajs screw up! I really do absolutely hate this phone company and am so disappointed I ever came back to it. But above everything else absolutely do not go to this store.

The Cabot Arkansas store is no better than this one…read more That's not true. I was told I can have a buyout from another provider and a lowered monthly cost. That is a total lie. I was charged over $460.00. Then tow days later I'm being charged another $400+ for my first bill next month. How is that a deal?!?!? I whose I had never walked into a Verizon store. I called to have some of the add ons removed and could only reach an AI. Whom said he could not remove anything. NEVER believe anything the sales department says. Because it's not true. Sounds too good to be true? Believe me it is.

When you do anything regarding your account, Verizon cant help by phone and if you show up at…read moretheir store, they just put you back on the phone with people that cant help you, again. For months you receive " transfer" emails and no matter what you say, they keep coming until they notify you that it failed and you start over, Rinse and Repeat!

My child's phone was stolen yesterday. It was 7pm when he realized he didn't have the phone. I…read moreimmediately went to Verizon in the Promenade and Jeremy assisted me right away. Jeremy took care of the replacement phone and demonstrated competence and efficiency in his role with Verizon. Thank you Jeremy and Verizon.

Upset customer - Came in and switched over 6 lines from T-Mobile. Process not bad but the gift…read morecards for paying off and bringing your own phone"a joke" got all of them eventually except the 500.00 bring your own device one. Although I had all the emails saying it was done right these guys in the store reassured me I would get it. Saying it takes "awhile " 8 months later nothing. Now bringing to why I rate a 1, wish there was a zero because that's how much consideration was given this past 2 weeks. I went in to secretly upgrade a phone for our son. When the phone came in they continuously call his number saying his upgrade was in "after telling them to not send any communication to the kids lines" well he now knows what his gift is. That sucks !!!! Go into the store to do his upgrade before Christmas because he already knew and it was at the store. They had problems attaching to the the line, she said let's do the payoff first then it will allow upgrade. Not knowing what was going on, she had 3 people look at the acct and finally was seen my amount to finance was lowered. Now I paid 607.00 to pay off a phone when I could have used that for his gift. Now I can't upgrade him. I asked to reverse charges she said that's impossible. I'm now stuck not getting my sons surprise Christmas present and lost 607.00 , emailed the District Manager for help, no response for 3 days. Said she would call, 2 more days and I texted her and she said she got busy with an emergency, I said ok. Now we are on week 2 from the horrific experience and 12 days with no communication from original time she said she would call and now a day before Christmas. I'm pissed , Verizon doesn't give a crap, none of the employees give a crap, and obviously by the reaction of the District Manager this is we're the lack of communication and customer UN-satisfaction stems from. This is why you are at a 3.0 on yelp. A hard reflection in the mirror is needed here. I will be awaiting Verizon corp or the Regional Manager to call and help resolve this issue. Will update when I get a call !! Fingers crossed !?!?!