I would give no stars if I could. I've been standing outside the store for over an hour waiting on…read moresomeone when the sign says the store opens at 10:00. Two people came in at 10:58 and still have yet to open the doors. Looked me in my face and proceeded to walk into the store and it was still not open. It's now 11:30 and the store is still closed. Never will I come here again. Just unprofessional and rude. Two people could have acknowledged the fact I was standing outside the store waiting; not only for them to arrive but to open the freaking door! If store hours have changed then update the store hours whether it's in-store or online. Get it together !!!!!!!!

From the owner: Visit the T-Mobile store in Lake Jackson and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 Highway 332 W can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I called the geek Squad phone number on the website and got a horrible surprise! The call was…read morehijacked! I wanted an appointment for my printer to be cleaned and some non-english speaking person said he had to check for viruses. Lol and behold my computer was heavily infected. Remember, I was calling about my printer. So after installing an app he says my geek Squad anti-virus was stopped and would have to cancel my plan and buy a new one. I said I would just take my printer in, no thank you. He says thank you and hung up! I knew I was scammed so called the Lake Jackson store, got the real Geek Squad and talked to a really nice young lady who confirmed I called the right number but it wasn't them. Hijack! It didn't take any time to get an appointment, this time for my computer to check for damages. Plus she calmed me down for falling for the scam. Made me feel better. I left my computer there for a "thorough" analysis and am waiting to hear back. The young lady in Lake Jackson store was very polite, listened to me, was sympathetic, also patient because I could tell she was VERY busy. Made lots of notes and took care of everything! Couldn't be happier...well, let's see how my computer turns out By the way, they don't clean printers so I still have that problem. But I can only imagine how much this would cost without my Total Protection Plan! (Sounds like an ad! Sorry)

Great location with great associates. They are always willing to help. Great product selectionread more

Very helpful staff. The store is clean and neat. Sometimes out gets really busy and you have to…read morewait for a while.

From the owner: Visit our store at Lake Jackson for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

If you hear the words "bundled deal", run as fast as you can. My mother in her 60's went there to…read moreupgrade her phone and get the same phone my husband had. I told her approximately how much we paid for ours in Houston. She somehow walks out paying 100.00 more. The sales lady told her things are always cheaper in Houston, that's why. Not once did she say that the extra crap she was pushing was optional. They told her she HAD to get the screen protector, phone case and the Bluetooth speaker because it's a bundled deal. When I walked in with her the next day, they tried to tell me the same crap. So I said "You mean to tell me that in order to buy a phone", you have to buy 100.00 in crap accessories?" Only then, after calling her manager was she able to verify it would have been possible to buy only the phone. But oops, the receipt says all accessory sales are final. Too bad, nothing we can do. I like Cricket service and monthly payments. But steer clear of this store. Their accessories are wish.com fodder with a 60% mark up. You DO NOT have to buy that crap. I repeat, get your screen protector and case elsewhere. Buy the phone online and only utilize those hucksters to activate it if you have to. Go to Clute or Angleton instead, these people are soulless vampires.

Dont purchase any accessories there…read more They sold me the wrong case and then informed me there are no returns allowed on any accessories. They didn't mention this when I purchased it and there are no signs notifying you that no returns are allowed. The clerk said "well its stated on the receipt". Well da.. you have to have already purchased it to get a receipt. I will purchase my cell accessories at Verizon or even Walmart before I go in there again. Since ATT is affiliated with Cricket they might screw you also.

WORST internet ever; save your money and your sanity, don't go to tmobmile. Have had them about 6…read moreweek, everything was great for about 3 weeks then the problems began. Called tech support only to told that the stores have been telling people all the bs , $35/month locked in for 5 years but not the truth that it is not available down here in Brazoria County Texas.

Why does T-Mobile give new customers all the deals but the old dedicated customers get nothing…read more T-Mobile will give 4 free phones to a new customer and dedicated customers has to trade in there old phone and $300.00 dollars and have to pay $55.00 a month for new phone that was $1399.00 minus $300.00 that's not a deal. You treat old customers very badly. I have had my phone for years and you'll make it impossible to upgrade not a happy customer

Horrible service and even worse craftsmanship. It's crazy this place is even in business. You get…read morewhat you pay for and your money is better spent elsewhere! Discount prices reflect the discount work that is provided here. No skills whatsoever. Needs to find another profession.

I recently got my phone repaired here and not even a day later my phone screen was pressing buttons…read morehanging up all of my calls and within weeks my phone screen went completely black. I would not recommend repairing your phone here, not to mention they did not honor my warranty.