AT&T Worst Costumer Service Ever after 10 days & 36 hours spent on the phone or in 2 local stores issues not resolved! 15 Years AT&T costumer, You lost Me I am switching to T-Mobile & I will save $1200 a year!
To be featured on Help Me Howard
Channel 7 News Miami
an AT&T Business Costumer for 15 Years with Unlimited Plan & 3 Lines
On Oct 13th 2021 I went to AT&T store on Young Circle Hollywood Fl to order 2 IPhone 13 Pro Max up grade One for My Wife, One for My Wife One for Me. when I ordered I paid off my 2 Previous i Phones 11 pro max
$895
& I pre-paid the Sales taxes for the 2 New IPhone 13 pro max to be shipped. $168
My Wife's IPhone 13 Pro Max arrived by FedEx on November 17th 2021 but Mine, Never arrived.
On Friday Dec 10th 2021, I called AT&T & reported that I never received my IPhone 13 Pro Max order almost 2 Months ago.
AT&T checked on FedEx Tracking # & Phone had been lost in transit.
As a result of my Call, My Wife's IPhone 13 Pro Max phone # 1-954-662-xxxx got reported by At&t Costumer service in Philippines as Stolen & her Phone # got black list.
The Very Next day I called AT&T for 1h30 minutes to get her phone # off Black list
Her phone worked 30 minutes & stopped again, I went to the Young Circle store, they sent me to corporate store on Sheridan, after 2 hours, Phone worked for 30 minutes again, on Sunday I called again AT&T & same, phone got to work 30 minutes & block again
On Monday I returned to the store & same, re-activated 30 minutes & blocked again, all week I called every day AT&T & spent over 32 hours either on the Phone or in the Store every day.
Finally fed up
Friday December 17 I went to Apple & bought 2 IPhone 13 Pro Max 1 for Me, 1 for My Wife $2489 & canceled my account with my 3 phones with AT&T for putting my wife out of work for 8 days & wasting 27 hours of my Time & I switched to TMobile & discovered that my new monthly Bill for unlimited phone for 3 lines will go from AT&T $297/month to $140/month with T Mobile unlimited
As all my AT&T phone were Paid off except my Wife's IPhone 13 Pro Max received November 17 & Blocked & Black list since December 10th 2021, I went back to AT&T sheridan corporate store to unlocked my paid off phone & get my wife's Number re-activate & un blacklist & get credit for the Pre-paid Sales taxes paid on October 13th for thé 2 IPhone 13 Pro max
1 to return 1 never received & credit for 2 months services charged with the 2 IPhone 13 Pro max as I canceled my account.
Corporate AT&T store sent me to Young Circle Noble AT&t Store to get the refund since they charged me on October 13th
I drove again there, after explaining the situation agent was trying to solve my issues
1/ Unlocking my son Phone already paid
2/ restore My Wife Phone # Blocked
3/ Credit the prepaid Sales taxes for the 2 IPhone 13 Pro max ordered Oct 13th
4/ take back the at&t IPhone 13 pro max of my wife
Agent was helpful & offering to wave $55 restocking fee but was still unable to unblock my Wife phone # black list
Until the store manager intervened & then refused the return because it was more than 14 days.
Upset to have spent over 27 hours to fix the issue I filled with my iPhone that I left the iPhone 13 pro max in the store
But manager screamed that I will still have to pay for it & even if they have the phone in their possession their will not process it as return
I have the Video to prove it
1/ My Wife was put out of work with no phone # black list for 8 days & still not working
2/ AT&T Young Circle store hollywood has My Wife 's IPhone 13 Pro max returned in their possession I have video to prove it
3/ AT&T charged me 2 months of services & Sales taxes for 2 IPhone 13 pro max when I got only 1 & the one received was blocked 8 days & counting & returned on Dec 17th at AT&T store young Circle Hollywood Florida.
Between paying off my 2 previous IPhone 11 Pro Max $895
Paying the Sales taxes for 2 IPhone 13 Pro Max 2 Months ago, $168
1 never received, 1 returned
Paying at Apple 2 IPhone 13 Pro Max $2589
Paying 2 Months of Increased service with AT&T for 2 IPhone 13 Pro Max, 1 never received 1 Black List $297/month
Having my Wife's Phone # black list for 10 days & counting & putting her out of Job as she does Real Estate & her Phone & Phone # are her Office
AT&T cost me $4246 in 2 Months + $$$$ of Financial losses of Income for My Wife out of Work for 10 Days & Counting !
AT&T sucks & has really the Very Worst Costumer Service Ever! read more