The employee was very helpful, it was very quick and she installed the protector flawlessly.read more

A SCAM!!! Got a phone screen repaired but they use a cheap replacement that starts to separate from…read morethe phone in a few days. They blame you for it and say you dropped your phone. Don't waste your time or money. You've been warned!

So my Samsung S20FE phone battery became swollen and was in immediate need of replacement although…read morethe phone was still operating satisfactorily, just the back cover had became unglued and was very loose due to the battery buldging out. Went online to search out repair facilities and spotted Batteries Plus nearby. Gave them a ring and they stated that they were in the process of receiving inspections at this new location and could help me next week. Just to get an idea, I inquired as to the cost of the service and was quoted $89 for the "OEM" battery and $69 for the labor,+ tax. ..OUCH! I called Samsung corporate to find out who they recommended or was an authorized service center. I was told the Best Buy and UbreakIfix in Kendall were two. So I made a required appointment at Best Buy. Upon meeting with the "Geek" member, I was told that they could not replace my battery because it could explode while prying it out of the glue down area inside the phone. I still asked what the cost would have been and the Geek said $69.00 + tax. I asked about any other repair options to get it fixed and he recommended UBreakIFix just a couple of blocks away. The Geek even stated that their cost of repair should be $69 + as well since they're Samsung Corporate authorized as well. So I scampered over to UBreakIfix to hear the following NONSENSE. Since the proper battery was not in stock, it had to be ordered which would take between 3 to 5 business days. On top of that, they are required to keep the device (my phone) for that duration and would install the battery upon its arrival. As a business owner, I need my phone as it is my lifeline to current & new business and could not be without it for that ridiculous length of duration. I asked the clerk why not just order the battery, I'd prepay it and once it arrived, I would bring my phone back for installation. He said their corporate policy does not allow that option. I must leave the phone until the repair is completed, no exceptions! Although there was no way in heck I was succumbing to this BS, I did want to verify what they would charge for this nonsensical service. I was quoted $99 + tax. I mentioned that I had just been to BestBuy and they quoted the corporate authorized rate of $69, the clerk said each repair place has different pricing. Having had enough wasting almost an hour and a half between BestBuy and UBreak, I bolted out of that unscrupulous dump and lo and behold, I received a texted quote via YELP from Martin at Fix Station for $50 + tax. I called him to verify what was included, required of me as far as deposit and my phones status. He mentioned the only issue for this day, Friday, 09/29/23, was that he did not stock the battery but could get it overnight and his service includes a 90 day parts and labor guarantee. He mentioned it would require a deposit. I told him that I am in Kendall and since his storefront is at the Florida City Outlet Mall food court, I would give a credit card over the phone. After mentioning the run-around I received at Best Buy and UBreakIFix, Martin realized I was exasperated yet sincere and I must of appeared to be trustworthy and true to my word and he said to not worry, he would order the battery and have it the next day by noon, would call me and/or text me upon the battery's arrival and then I could make the drive down there on 09/30/23 without leaving any deposit! The next day, Saturday, 09/30/23 @ 11:19 AM, I received a text and a phone call from the Fix Station stating the battery had just been delivered. I responded I'm on my way and would be there in less than an hour. Upon arrival, I was greeted by a very professional, confident Martin who briefly explained and pointed out the replacement process and stated it would take aproximately 30 mintes to swap out/in the battery. So I went for a walk around the Outlet Mall where they are located, came back 35 minutes later, and BINGO!...good to go! As of this morning, almost 48 hours later on 10/02/23, the battery has been holding a full charge and does not appear to be draining any faster than the original one that Martin replaced. Although not nearby, the 20 minute drive down the pike was very pleasant and I feel truly lucky & blessed to have the pleasure of doing business with Martin.. I unequivocally, with the utmost merit, highly recommend Martin @ Fix Station....Believe me, you can't go wrong especially while saving time and money utilizing the services of Fix Station, starring Martin! Jeff B.

Mr. Martin was a true professional quoted a specific price by his price did not try to upsell. Did…read morenot try to scam anyone like a lot of these small shops do was done within a reasonable amount of time. Definitely recommend him haven't had no issues with the phones or the iPad we did we did an iPhone and we did iPad. Both came out in great shape. Excellent definitely recommend this establishing establishment and Mr. Martin as a person and professional very very impressed. Thank you, Mr.Martin

03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

Very bad experience here. Poor communication and service. Go somewhere else. If you use Asurion,…read moreuse the option to ship your repair rather than bringing it to this store.

I called them first to get info. The guy picked up let me know he could help me out. Went in around…read more12 I gave them an IPhone 10 to get the back and front fix. Came back 4 hours later fixed pretty good. Havent had any problem with the phone and I had got it fixed a couple months ago now. Good phone repair store in my book. Definitely recommend going here instead of paying triple the amount at Apple

As always I start my reviews..... I usually don't write reviews, but I had a good experience at…read moretubi... My nephew's iPhone 7 screen was shattered, Yonny (the technician) fixed it, and for a good price....everything is running great now.

Amazing work! My iphone got ran over by a car and my phone screen looked terrible! I looked up fix…read moreiPhone screen repair Near me on Google and lo and behold iTown repair came up. what attracted me to this business was that they COME TO YOU! and thank Gooodness! I had no car to get to them fast enough and i am going out of town Tomorrow. Daniel (the phone tech) was extremely patient and very professional. we set up a time at 11 am but because I preparing for My trip, we Rescheduled for 7pm! Daniel came and for little over 40 mins my phone looks Amazing!!! i was nervous About how it would function after but my fears are laid to rest! my phone looks beautiful! Thank you DANIEL!!! Call for DANIEL!

Came here to repair my screen that was previously repaired. Owner showed me what was wrong and…read morereplaced it. All was good; however, the earphone was not working and there was a phantom touch (still is) and I sent a video to the owner. He said he would look it up and send me info but nothing was done. I came in after time time as I was abroad and he said he would look at it. He acted as though he put a new screen but it was the old one with a plastic sheet imitating a new one. I thought he fixed the problem that happened after he changed my phone but he didn't. So I'm stuck with an iPhone where the earpiece doesn't work and I have to be on speaker or Bluetooth. Owner did not offer to refund or anything, instead said there's nothing he could do after I came in for him to fix the problem that was caused after he changed my screen.

Amazing experience from start to finish! Super fast response time within minutes, next day…read moreappointment, reasonable prices & best of all, they come to you. Professional, reliable, fast, stellar communication, helpful service! Thank you Brian for such phenomenal service today! You were super kind! Highly recommend 123 Cellphone Solutions for all your electronic repair needs.

DO NOT RECOMMEND! STOLE MY BATTERY! I went with this…read morecompany just to replace my back glass on my old iPhone X because I was going to trade it in the following week. When they were done with my phone it kept saying it did not have the original iPhone battery. I guess they took it without asking or saying anything after because I told them I was trading my phone in. I did not ask for a new battery and they did not tell me they changed it. There was absolutely nothing wrong with my battery. I have my phone to them at 90% battery and got it back with 10%. This place is sketchy and I would never do business with them again.

Highly recommended! I purchased a "renewed" unlocked iPhone 8 from Best Buy for an upcoming trip…read moreabroad. (iPhone 14 Pro no longer has a physical sim slot and many foreign cell service providers do not provide Esims.). As I am short on time before I travel, Best Buy's only option was to return the iPhone for a refund (no replacement available), so that was not an option for me. I had Victor, the owner's, cell number and messaged him. He said he could replace the battery in 10 minutes Monday morning for $70. I was at his shop in Tavernier at 9am, when he opened. He was literally finished in 10 minutes and now the ancient iPhone functions perfectly with its new battery! Great service and would definitely recommend him for any iPhone repairs!

This guy is quick and has a reasonable price. He has a fixed price for his repairs no deals but…read moreit's an appropriate price. Not only does he offer the original apple or brand-name product, he also offers an aftermarket item that is comparable in quality and every which way. There is no storefront to go to, but he does have a location that you go to him to get the repairs done.

Great Shop Indeed,,Inside the Small W Kendall Sedanos…read more Not just Fixing Cell Phones, but also PC's. Tablets and Laptops. Once in a while you can even purchase for a super price a used item from them. Highly recommended, and the prices at this end of Kendall Drive are far better than those at the Eastern end by Dadeland !!! No Doubt

NVS Cellphone Repair, located inside Sédanos supermarket did and excellent job replacing the…read morebattery in my cellphone. They are family business and we're very friendly and responsive. I recommend them.

This Bestbuy is amazing. A employee named John helped me purchase Meta Glasses for my wife for…read moreMother's Day and he was both very helpful and welcoming. He was also very knowledgeable about the product. It does way more than I anticipated. I highly recommend this Bestbuy, as well as the employee John. Thank you John.

Subject: Formal Complaint - Unresolved Refund and Lack of Communication…read more I am writing to formally express my disappointment and frustration with the handling of my return and refund with Best Buy. On January 13, 2026, at approximately 5:11 PM, I visited a Best Buy store to exchange an item. I received a credit for the returned product and used that credit to purchase another vacuum cleaner. Unfortunately, that vacuum did not work out. On February 9, 2026, at approximately 4:26 PM, I returned the vacuum to the store and was informed that the refund would be issued back to my original form of payment. I was told that once the item shipped, I would receive a confirmation and my refund would be processed. A few days later, due to what appeared to be confusion with the packaging or return process, the vacuum was mistakenly sent back to my home. I then returned to the store again on February 16 at approximately 5:11 PM to bring the item back. During that visit, Assistant Manager Edgar (Florida City location) assisted me. I want to acknowledge that Edgar was professional, helpful, and understanding of my situation. He took the time to listen to my concerns and advised me to follow up if the refund did not process. He even provided his business card. However, despite his efforts, the issue has still not been resolved. I have attempted to contact the store multiple times and have been unable to reach anyone. Now it is March 9, 2026, and I still have not received my refund of over $500. Since then, I have spoken with four different Best Buy representatives, and every single one has given me different information: One agent told me the refund was processed. Another told me it should appear on a gift card. Another said it was a different gift card. Another said to wait a few more days. Two weeks ago, I was told to call back if the refund did not appear -- and when I did, I was suddenly told that the purchase was made through a Best Buy Marketplace seller and that Best Buy could not assist me. This is extremely concerning because this was never mentioned during my return process, nor was it explained to me when I exchanged or returned the product in store. Additionally, I purchased this item directly through the Best Buy website, and at no point during my interactions with store employees or customer service was I informed that I would need to resolve refund issues with a third-party marketplace seller. The only notice I later found in an email stated: "For further assistance, please contact the marketplace seller directly through the Message Center, which can be accessed on your order details." However, Best Buy does not clearly communicate to customers during the purchase or return process that they may be dealing with a third-party seller and that Best Buy may not be responsible for refunds. If I had known that purchasing through the Best Buy website could result in dealing with a separate third-party seller for returns and refunds, I would never have purchased the product. After being a Best Buy customer for over 15 years, this experience has been incredibly disappointing. The lack of communication, inconsistent information from multiple representatives, and failure to resolve a refund of this size is unacceptable. At this point, I feel as though I am simply out over $500 with no clear resolution. I am requesting that Best Buy: Immediately investigate this matter Provide a clear explanation of where my refund is Issue the full refund owed to me This situation reflects very poor customer service and internal communication, and it has unfortunately damaged my trust in Best Buy as a long-time customer. I sincerely hope this matter can be resolved quickly.