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    AT&T Store

    2.3 (19 reviews)
    Closed 10:00 am - 8:00 pm

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    7 years ago

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    5 years ago

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    7 years ago

    Simply horrible service.. standing waiting to be seen for 20 minutes before anyone asked if I needed help

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    11 years ago

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    11 years ago

    Horrible customer service. AT&T is a dishonest cell phone company. Better off going with Verizon.

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    10 years ago

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    Fix Station - We have moved inside food court

    Fix Station

    4.5(8 reviews)
    0.6 mi

    So my Samsung S20FE phone battery became swollen and was in immediate need of replacement although…read morethe phone was still operating satisfactorily, just the back cover had became unglued and was very loose due to the battery buldging out. Went online to search out repair facilities and spotted Batteries Plus nearby. Gave them a ring and they stated that they were in the process of receiving inspections at this new location and could help me next week. Just to get an idea, I inquired as to the cost of the service and was quoted $89 for the "OEM" battery and $69 for the labor,+ tax. ..OUCH! I called Samsung corporate to find out who they recommended or was an authorized service center. I was told the Best Buy and UbreakIfix in Kendall were two. So I made a required appointment at Best Buy. Upon meeting with the "Geek" member, I was told that they could not replace my battery because it could explode while prying it out of the glue down area inside the phone. I still asked what the cost would have been and the Geek said $69.00 + tax. I asked about any other repair options to get it fixed and he recommended UBreakIFix just a couple of blocks away. The Geek even stated that their cost of repair should be $69 + as well since they're Samsung Corporate authorized as well. So I scampered over to UBreakIfix to hear the following NONSENSE. Since the proper battery was not in stock, it had to be ordered which would take between 3 to 5 business days. On top of that, they are required to keep the device (my phone) for that duration and would install the battery upon its arrival. As a business owner, I need my phone as it is my lifeline to current & new business and could not be without it for that ridiculous length of duration. I asked the clerk why not just order the battery, I'd prepay it and once it arrived, I would bring my phone back for installation. He said their corporate policy does not allow that option. I must leave the phone until the repair is completed, no exceptions! Although there was no way in heck I was succumbing to this BS, I did want to verify what they would charge for this nonsensical service. I was quoted $99 + tax. I mentioned that I had just been to BestBuy and they quoted the corporate authorized rate of $69, the clerk said each repair place has different pricing. Having had enough wasting almost an hour and a half between BestBuy and UBreak, I bolted out of that unscrupulous dump and lo and behold, I received a texted quote via YELP from Martin at Fix Station for $50 + tax. I called him to verify what was included, required of me as far as deposit and my phones status. He mentioned the only issue for this day, Friday, 09/29/23, was that he did not stock the battery but could get it overnight and his service includes a 90 day parts and labor guarantee. He mentioned it would require a deposit. I told him that I am in Kendall and since his storefront is at the Florida City Outlet Mall food court, I would give a credit card over the phone. After mentioning the run-around I received at Best Buy and UBreakIFix, Martin realized I was exasperated yet sincere and I must of appeared to be trustworthy and true to my word and he said to not worry, he would order the battery and have it the next day by noon, would call me and/or text me upon the battery's arrival and then I could make the drive down there on 09/30/23 without leaving any deposit! The next day, Saturday, 09/30/23 @ 11:19 AM, I received a text and a phone call from the Fix Station stating the battery had just been delivered. I responded I'm on my way and would be there in less than an hour. Upon arrival, I was greeted by a very professional, confident Martin who briefly explained and pointed out the replacement process and stated it would take aproximately 30 mintes to swap out/in the battery. So I went for a walk around the Outlet Mall where they are located, came back 35 minutes later, and BINGO!...good to go! As of this morning, almost 48 hours later on 10/02/23, the battery has been holding a full charge and does not appear to be draining any faster than the original one that Martin replaced. Although not nearby, the 20 minute drive down the pike was very pleasant and I feel truly lucky & blessed to have the pleasure of doing business with Martin.. I unequivocally, with the utmost merit, highly recommend Martin @ Fix Station....Believe me, you can't go wrong especially while saving time and money utilizing the services of Fix Station, starring Martin! Jeff B.

    Mr. Martin was a true professional quoted a specific price by his price did not try to upsell. Did…read morenot try to scam anyone like a lot of these small shops do was done within a reasonable amount of time. Definitely recommend him haven't had no issues with the phones or the iPad we did we did an iPhone and we did iPad. Both came out in great shape. Excellent definitely recommend this establishing establishment and Mr. Martin as a person and professional very very impressed. Thank you, Mr.Martin

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    Fix Station - Reparado

    Reparado

    Fix Station - Celular roto

    Celular roto

    Fix Station - Se rompió incluso con el case.

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    Se rompió incluso con el case.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.9(22 reviews)
    11.4 mi
    $$

    03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

    Very bad experience here. Poor communication and service. Go somewhere else. If you use Asurion,…read moreuse the option to ship your repair rather than bringing it to this store.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    iTown Repair: iPhone & iPad Repairs - Our Mobile Repair Vehicle

    iTown Repair: iPhone & iPad Repairs

    4.1(55 reviews)
    26.4 mi

    Amazing work! My iphone got ran over by a car and my phone screen looked terrible! I looked up fix…read moreiPhone screen repair Near me on Google and lo and behold iTown repair came up. what attracted me to this business was that they COME TO YOU! and thank Gooodness! I had no car to get to them fast enough and i am going out of town Tomorrow. Daniel (the phone tech) was extremely patient and very professional. we set up a time at 11 am but because I preparing for My trip, we Rescheduled for 7pm! Daniel came and for little over 40 mins my phone looks Amazing!!! i was nervous About how it would function after but my fears are laid to rest! my phone looks beautiful! Thank you DANIEL!!! Call for DANIEL!

    Came here to repair my screen that was previously repaired. Owner showed me what was wrong and…read morereplaced it. All was good; however, the earphone was not working and there was a phantom touch (still is) and I sent a video to the owner. He said he would look it up and send me info but nothing was done. I came in after time time as I was abroad and he said he would look at it. He acted as though he put a new screen but it was the old one with a plastic sheet imitating a new one. I thought he fixed the problem that happened after he changed my phone but he didn't. So I'm stuck with an iPhone where the earpiece doesn't work and I have to be on speaker or Bluetooth. Owner did not offer to refund or anything, instead said there's nothing he could do after I came in for him to fix the problem that was caused after he changed my screen.

    Photos
    iTown Repair: iPhone & iPad Repairs - Done at your place 30 minutes or less

    Done at your place 30 minutes or less

    iTown Repair: iPhone & iPad Repairs - We get to you fast and silent.

    We get to you fast and silent.

    iTown Repair: iPhone & iPad Repairs

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    Best Buy - People doing nothing

    Best Buy

    3.0(51 reviews)
    0.4 mi
    $$

    This Bestbuy is amazing. A employee named John helped me purchase Meta Glasses for my wife for…read moreMother's Day and he was both very helpful and welcoming. He was also very knowledgeable about the product. It does way more than I anticipated. I highly recommend this Bestbuy, as well as the employee John. Thank you John.

    Subject: Formal Complaint - Unresolved Refund and Lack of Communication…read more I am writing to formally express my disappointment and frustration with the handling of my return and refund with Best Buy. On January 13, 2026, at approximately 5:11 PM, I visited a Best Buy store to exchange an item. I received a credit for the returned product and used that credit to purchase another vacuum cleaner. Unfortunately, that vacuum did not work out. On February 9, 2026, at approximately 4:26 PM, I returned the vacuum to the store and was informed that the refund would be issued back to my original form of payment. I was told that once the item shipped, I would receive a confirmation and my refund would be processed. A few days later, due to what appeared to be confusion with the packaging or return process, the vacuum was mistakenly sent back to my home. I then returned to the store again on February 16 at approximately 5:11 PM to bring the item back. During that visit, Assistant Manager Edgar (Florida City location) assisted me. I want to acknowledge that Edgar was professional, helpful, and understanding of my situation. He took the time to listen to my concerns and advised me to follow up if the refund did not process. He even provided his business card. However, despite his efforts, the issue has still not been resolved. I have attempted to contact the store multiple times and have been unable to reach anyone. Now it is March 9, 2026, and I still have not received my refund of over $500. Since then, I have spoken with four different Best Buy representatives, and every single one has given me different information: One agent told me the refund was processed. Another told me it should appear on a gift card. Another said it was a different gift card. Another said to wait a few more days. Two weeks ago, I was told to call back if the refund did not appear -- and when I did, I was suddenly told that the purchase was made through a Best Buy Marketplace seller and that Best Buy could not assist me. This is extremely concerning because this was never mentioned during my return process, nor was it explained to me when I exchanged or returned the product in store. Additionally, I purchased this item directly through the Best Buy website, and at no point during my interactions with store employees or customer service was I informed that I would need to resolve refund issues with a third-party marketplace seller. The only notice I later found in an email stated: "For further assistance, please contact the marketplace seller directly through the Message Center, which can be accessed on your order details." However, Best Buy does not clearly communicate to customers during the purchase or return process that they may be dealing with a third-party seller and that Best Buy may not be responsible for refunds. If I had known that purchasing through the Best Buy website could result in dealing with a separate third-party seller for returns and refunds, I would never have purchased the product. After being a Best Buy customer for over 15 years, this experience has been incredibly disappointing. The lack of communication, inconsistent information from multiple representatives, and failure to resolve a refund of this size is unacceptable. At this point, I feel as though I am simply out over $500 with no clear resolution. I am requesting that Best Buy: Immediately investigate this matter Provide a clear explanation of where my refund is Issue the full refund owed to me This situation reflects very poor customer service and internal communication, and it has unfortunately damaged my trust in Best Buy as a long-time customer. I sincerely hope this matter can be resolved quickly.

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    Best Buy
    Best Buy - Receipt from my defective purchase.

    Receipt from my defective purchase.

    Best Buy

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    AT&T Store - mobilephones - Updated May 2026

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