If you want an AT&T phone or service, just call the 800 number. They can't seem to handle any issues. Only interested in more money for ther commission. I've made appointments to discuss and resolve issues only to drive 24 miles and find that the "representative " decided to leave early. Was told he would call me the next time he was in and I didn't believe that either. no call after a full week! appointment with Braxton, other rep Max . Im handling through the 800 number myself and finding out how many lies I was told at the store. zero trust there read more

I went to get help with unlocking my phone, which was unsuccessful but I still had a good experience. The people were nice and knowledgeable and the store has pretty much all of the basics you need for a cell phone. The only reason it wasn't 5 stars is just because AT&T's customer service overall is hot trash (which is partly why my unlock failed, AT&T doesn't give the stores any better tools than consumers). This store is an exception and my experience was pretty good. Would recommend. read more

We just left the Everett store and we will never be back. After being there last week we came home and just ordered a new phone. It was easier that way. We took it in tonight to have it activated. Tylar was very rude to us. He made a rude comment to my husband about being sarcastic when my husband was being serious. He kept rolling is eyes at us I'm assuming bc we're old. He gave us the third degree about where the phone came from and how much we paid for it. I asked him if it mattered and he said yes bc he works on commission. He also told my husband if he could have read the instructions he could have done it at home. Sorry to bother you Tylar. It won't happen again. It's been a long time since a clerk has made me cry. I'm so angry at the treatment we just received. read more

I had a phone emergency, half an hour before the store was closing. The salesperson was extremely helpful & patient as I had to buy a new phone and had a lot of photos I was worried about losing. Thank you for your help. read more

I had a great experience at this AT&T store this morning. I needed my cell phone switched from another carrier (not naming names) to AT&T and my phone number ported over as well. The process couldn't have been easier. The sales rep who helped me was knowledgeable and professional. The entire process took less than an hour. First class service. Also, they have comfy chairs. read more