Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

Customer service! I'm here a second time in 6 months for a…read morerefund on my account that should have been issued 90 days after the account was closed. Today they started on my issue and left me to help multiple others. Leaving me hanging.

Mike is the absolute best! He removed the virus from my wife's laptop in a matter of minutes and…read moredid so at a very reasonable price. This is the place to go for your computer and phone issues!

Excellent service and fast turn around. I would use him again. Repaired the iPhone 16 pro with a…read moregenuine screen.

Clean store,polite eager to accommodate your needs. Gay friendly. Takes the time to explain and…read moreshow you your options without rushing you out. I'd recommend to everyone plus offer discounts for affordable care act or lifeline services.

From the owner: Switch today & enjoy America's largest 5G network.read more

BEWARE! UNBELIEVABLE EXPERIENCE! My phone from T-Mobile…read moredidn't work properly from day one. I was only receiving about half of the texts and pictures from friends and family and wasn't able to FaceTime with some contacts. I went back to the store and was told that this was normal. This sometimes happens with new phones and I should give it a while. I realized several days later that I was still missing texts and pictures. I went back and this time a different lady was at the counter. She was completely clueless and called someone else. They told her that my phone needed to be refreshed. She refreshed my phone and pronounced it fixed. It was not. I asked my daughter to send me a picture. No luck. I asked her to send me a text. No luck. We tried to FaceTime. No luck. I go back to the store and explained the situation. I was told that this happens a lot and the files were too big. I asked friends and family to send only one picture at a time. No luck. Finally the screen on my phone went completely blank. I took the phone back and asked for a replacement. I was told that this was not possible but luckily I had purchased insurance, but I would have to pay for the deductible. I thought this was very unfair but filed a claim through Assurant. It took 1 second for their response. DENIED! Mechanical failure is not covered! They should be shut down.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Terrible store, terrible company. Customer service is nonexistent. My daughter let her phone…read morepayment slip for two months while she was away and was not able to pay. We came in on June 23rd to get her re-instated. There were two employees there, one had just began yesterday, and the other three weeks ago. The latter stated that we had to get the most expensive plan ($77) because she was ineligible for some reason for the $49 plan she had originally even though it was advertised on the wall and the website. She ran my debit card as a credit card with a hold, holding it in my bank for 2 business days so she couldn't start the phone until it cleared. 3 days later, we came in and was still told they couldn't see it went through eventhough I had my bank statement in hand. Again, the 3 week employee didn't know how to fix it. She stated that metro sucks and wouldn't suggest we go with her company. Her boss was not available for a phone call of course. She also stated her training was a video, and that her boss took her online entrance test for her, then left her to figure out the register herself. This explains alot. Here it is the 27th and still no service, although my bank account shows it was taken out. You cannot get help online unless you wish to sign up. There is no customer service number. The 3 week employee said my best bet is to keep coming back to see if someone else could help me. I have, and they can't. There is no way to get my money back, except let my bank try to pursue it or get a lawyer, as they again have no customer service or support. Their support page helps you get a new line - that is all. I will update if and when I get my money back.

The employee at this location was very helpful and knowledgeable…read more She was easily able to resolve an issue that employees at the Clinton & Clinton Hwy. locations had no idea how to fix! As an added bonus, she was super cheerful and seemed genuinely happy to help me. Customer service at this Oak Ridge location is outstanding!

If i could go lower than one star i would. This bum completely broke my motherboard on my iPhone!…read moreWent in for a simple part replacement and ended up with a phone thjat wouldn't even work!! so pissed!!!! GARBAGE STORE AND SERVICE Why didn't you say you just couldn't do the job..... Ill definitely see your ass in court

This place is terrible. Very poor quality products - just save yourself the hassle and go somewhere…read moreelse. We bought a car mount that came out of the box broken. The store doesn't allow returns. You can only exchange within 7 days. Seriously just don't come here.

I came for an appointment and they helped me get my phone fixed they cleaned it up and cleaned the…read morecase too im glad I brought my phone here to be serviced they were efficient and professional and provide amazing customer service thank you team

original repair on ipad was quoted me $220. They kept tbe unit for 5 days only to call and tell me…read moreactually repair would be $480

What a waste of an hour. Went in to get a replacement screen saver after my phone got run over by…read morea car. Waited almost an hour. There was a manager there and the whole time I was there, he stood on the sales floor and did nothing. There were at least 3 other people ahead of me in line; another may have given up and left. Try Verizon. I was happier with them.

lied about stock over the phone and then told me they were out when i got there. wasted 30 minutes…read moreof my night. at least they were polite.

Andrew made an appointment to come to our home. The soonest he could do was 4 days out, which was…read morea Friday evening. He said he would call before he came. He did not show up. He did not call. He did not respond to my voicemail or text. So we are left in the lurch, over another weekend, with no access to email. We are very disappointed.

I was in desperate need for a charger for an older model apple laptop. As soon as I walked into the…read morestore, I knew I was in the right place! The owner knew exactly what I needed and put together a charger on the spot, even using components from his personal computer. The price was reasonable, he didn't try to oversell, and I was out in record time! I could not have been more satisfied with service and sales and product! Wish I had someone like him locally!