Went in for help switching Samsung over to an iPhone. The staff member who helped us was pleasant…read moreand did the best she could. However, it was apparent after we left that she did not know how to adequately help us. I just wish she would have said I don't know instead of having us leave with incomplete services. Because of that experience, I am not sure I would return.

The sales associates in this location were decent. They were friendly, but not extremely…read moreprofessional. I went to get a SIM card installed in my iPhone, and the salesman did this without erasing my data. I've encountered several incompetent workers in the past that have caused me to lose my data, so I am very happy that he was able to help me.

I spoke with a rep at the store which refused to give me his name to inquire about switching over…read morefrom Verizon to AT&T. After the 5 minute conversation I had, he stated that they had no phones and hung up. I called several times after to request a manager but he either kept hanging up the phone or phone just kept ringing . I would need the general manager from this store to follow up with me or I will certainly file a corporate complaint as well as a FTC one too .

The men here are sassy rude and uninformed. I came in for something simple and it turned into hours…read moreof misinformation. At the very least be kind. Constantly cutting a customer off who's asking a question is not providing customer service.

To Whom It May Concern,…read more I am writing to formally file a complaint regarding my recent experience with the AT&T store located at 3340 Mall Loop Dr, Ste 1254, Joliet, IL 604. On April 1, 2026, I ordered four iPhones through AT&T. One of these orders was placed through your Aurora, Illinois location, where my wife received excellent service and had no issues completing the transaction. However, the remaining three iPhones were ordered through the Joliet location, which showed all devices as "in stock" online and available for pickup on April 2, 2026. When I arrived at the store on April 2 to pick up the devices, I was informed that my order was not ready. I politely explained that we had no issues with the Aurora location and requested to speak with a manager. I was told the manager was in a meeting, so I waited. Later, I was told by an employee that there was no manager available and that one would not be coming in. This conflicting information was both confusing and unprofessional. I left the store extremely frustrated. As a disabled veteran, I found the level of service and lack of transparency unacceptable. The situation only worsened when I called again on April 3 and was told that there is no manager at the store and that my order could not be processed at all. Based on this experience, I strongly believe that the devices I ordered may have been given to other customers despite my confirmed order, and that the staff chose not to resolve the issue or provide honest communication. This experience reflects poorly on AT&T's customer service standards. I am requesting: * A full explanation of what happened to my order * Immediate resolution or fulfillment of the three iPhones I purchased * Accountability for the store's handling of this situation * Assurance that this type of issue will not happen to other customers I expect a prompt response and resolution to this matter.

Special thanks to Gustavo and Tony for taking care of me - really patient, thoughtful, and offered…read moreoptions during a challenging time. Store manager - Rayj - thank you - clearly their attitude is a reflection of your leadership!

I bought a IPhone 17. I had to visit the store at 1150 US Hwy. 41 several times, to get the bugs…read moreout of it. Lou was always professional and helpful. He was always friendly and knowledgeable. He made me feel at ease as he took care of all my concern. I will definitely direct my family and friends to his store..!!

The employees at this ATT store is rude, liars, and thieve..... I went in to ATT on December 24 to…read moreupgrade my phone. The employee told me that they would Give me $700 for my trade in. I agreed to the transaction and told them I would bring the phone back once I retrieved all of my information off the phone. On Jan 3, 2021, I took the the phone back to ATT to seal the deal. When I gave the phone to the employee, she informed me that I couldn't receive the $700 promotion for the phone and would have to pay for my Upgraded phone. At that point I was flabbergasted. . As big of a company ATT is, how can they state one thing and do something totally different? I'm sure I can go to another company to receive an even better offer and not have to be subjected to the inconsistency of ATT and their employees. I politely requested my phone back because again, if I am not receiving what was promised to me, there is no need for me to continue working with them. I'm already going to be charged for the upgraded phone. I was further baffled when Amanda, who's name appears on the receipt (because they refuse to tell me her name) , refused to give me my property back. So not only can I not receive the promotion but Amanda and the manager refused to give me back my phone upon my request. Amanda had the audacity to tell me that I was lucky she even told me that I wasn't going to get the promotion. This is utterly disheartening as a customer for ATT. And to make matters worst, because I wanted to get my phone back due to them not upholding their end of the bargain to give me the $700 promotion, Amanda and the store manager threatened to call the police on me. So basically she was telling me that instead of giving me the 700 they were going to keep my phone. After asking for my phone back several time Amanda and the manager said they were going to call the police because I demanded my phone back. I called ATT corporate and they informed me that they couldn't help me because this store is a authorized user and not a corporate store. Okay so now I'm getting the run around for my item. I had to leave the ATT and go to a corporate location to make my complaint. At this point the dispute has been going back and forth for two hours. The other ATT store told me they can give me the promotion if I I upgrade my phone plan. So you want me to pay a extra 1200 a year for a 700 promotion, when I could have just kept my other phone. I made the decision to upgrade based on the promise of the promotion. Make it make sense. The only way you going fix the problem of the other store stealing my phone is by me upgrading my plan to a higher rate. At this point I don't even want ATT service. This issue is still not resolved. I don't have a credit nor do I have my phone because Amanda basically stole it. Do better ATT.

We have emailed and left text messages on Friday, July 25, 2025 that read "read" and have not heard…read moreback on new customer plans and options we had questions on. Misael was initially helpful but when we had a lot of questions he said he had to go and if we had questions to email or text him to which we did and have not heard back. Not very comforting customer service. And the sheet for our neighborhood that just had fiber installed indicates to contact Anais. We were not home to meet with any of the sales folks in person when they went around getting people to sign up. I would have hoped we would have had the same courtesy but did not experience that at all. Being ignored is terrible, even the store manager is not helpful. No replies thus far and it is 7/30/25.

Kay was very friendly, professional and knowledgeable with us in regard to our wireless phone…read moreupgrades and transfers. Great experience, great service.

Monica is insanely rude and doesn't know what tf she's talking about. Sold me a tablet on a…read moreBUSINESS ACCOUNT even tho i am a single person without a business. She just wanted to charge me more KNOWING that I didn't know what I was talking about. On top of that had an insane amount of attitude and lied to me from the start from what I would be paying for. Do not go here. It's filled with airheads who are going to charge you as much as possible and not help you with anything. On top of that, AT&T is terrible all together. They just LIE and hire people who don't know left from right.

I have been at this store several times and have had zero problems with customer service. Today was…read morea different story. Max, the sales associate was rude to me when I wasn't quite sure what code he was looking for. I proceeded to call him out on his rudeness and yet no apology. While waiting for Max his colleague asked a question about another customer who was on the phone and he said to tell the customer "just come in to the store we don't have time for this" I was done. I do not want to do business with leadership like that. I work in retail and have dealt with all kinds of situations but one I will not tolerate is rudeness. I will never come back to this store as long as he is there. I welcome any upper management to contact me.

Came in today to get a new upgrade, just waiting a little because they're busy but did not wait too…read morelong. Fernando B. was my helper and he was so nice and very helpful! He also was very informative which I love . He took his time and help us ! I would recommend this place for sure. I felt very value as a customer.

We called and canceled our land line but kept our cell phone service. But a couple of days later,…read moreour cell phones did not work. ATT canceled our entire account. We called the customer service line, and after two frustrating conversations, they said we needed to go into an actual store. THANKFULLY Kevin was working at the Tinley Park location. I was ready to be even more frustrated, but after about 20 minutes taking to a couple of people on the employee help line, he was able to re-establish our cell service. It stinks that due to a mistake on ATT's end, we had to take time out of our day to get cell service back, but at least Kevin was very helpful and got the job done!

Great experience at this location. Went in with a problem with my Yahoo/Sbcglobal emails. Chrissy…read morewas so helpful & patient and got it squared away. She also helped me make a decision on an IPhone 12. Both she & Nina were so helpful. Great staff at this store

From the owner: AT&T, serving over 81 million wireless customersread more