EXCELLENCE!!!! Having went in with an issue that I was told…read moreby 611 was NOT solvable, in 5 minutes explaining it to one of the reps, he had the manager on it, and my problem was solved!! WE had been working with the customer care team for FIVE MONTHS trying to resolve a payment issue without ANY resolve. Ray and Dylan did it in 5 minutes. I have nothing to say but THANK YOU SO MUCH!!!!!

Excellent and friendly customer service at the Cambridge location. Hopefully much better reception…read morethen Verizon.

The absolute worst customer service experience ever!!!!!!!…read moreThe techs are fantastic...but if I have to call Aubu Dahbi one more time.. I'll freak out. Two hours on the phone and my issue still wasn't resolved.....STAY AWAY

CenturyLink was unable to fix intermittence ( IP Dropping constantly )…read moreThey blamed my modem so i leased a new one from them. They came out a few times and ruled out the fact it was or wasn't inside wiring problem. (wasn't) They did a free homerun hookup ( moving 2 wires from one jack to the other jack in outside NID box. They still blamed my inside wiring. So i ran a new wire and tested. Same issue. They said my signal is bad. Their wiring. I gave them 3 weeks to fix their wiring, node or dns. They failed. I reported them. They let me cancel with no fee after complaining a lot. I suggest you do the same if you want to have reliable internet. Don't let CenturyLink lie to you and waste your time. The #1 fact is. I have lost income because of CenturyLink. p.s. CenturyLink also uses a 3rd party DNS 'hijacker' service which logs your port 80. You are unable to disable this service from the webhelper.centurylink.com webpage and also in-house they are unable to disable this shady service. They give the option to disable it but are unable to fulfill this request on helper webpage and over the phone from their end. I recommend filing a BBB report about this company if you are unable to disable WebHelper.

Blake was amazing! He was able to answer all my questions and was very efficient. My daughter and…read moreI are both very thankful for all his help. All staff there were very friendly.

If I could leave a negative star I would. My mom purchased a new phone and paid for the set up that…read morethey never did. Asked for a refund and they said no refunds and to leave the store. Crooks

This doesn't represent that specific location but the people who operate the phones all over…read moreAmerica for century Link. 2 weeks,7 phone calls, multiple hours to wait for a locate when it was supposed to be done within 72 hours. 2 hours just trying to get someone on the phone to place an order to move their cable so fencing can be put up and trees can be planted.

Garbage. Dropped internet all the time. I wish I still had mid continent. My connection drops all…read morethe time. I was paying less for mid continent and had rock solid service and customer service. Century link is crap.

I had a fantastic experience at the phone repair store. The staff was incredibly knowledgeable and…read morehelpful, explaining the issue with my phone clearly and offering various repair options. The repair was completed quickly

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