The absolute worst customer service experience ever!!!!!!! The techs are fantastic...but if I have to call Aubu Dahbi one more time.. I'll freak out. Two hours on the phone and my issue still wasn't resolved.....STAY AWAY read more

CenturyLink was unable to fix intermittence ( IP Dropping constantly ) They blamed my modem so i leased a new one from them. They came out a few times and ruled out the fact it was or wasn't inside wiring problem. (wasn't) They did a free homerun hookup ( moving 2 wires from one jack to the other jack in outside NID box. They still blamed my inside wiring. So i ran a new wire and tested. Same issue. They said my signal is bad. Their wiring. I gave them 3 weeks to fix their wiring, node or dns. They failed. I reported them. They let me cancel with no fee after complaining a lot. I suggest you do the same if you want to have reliable internet. Don't let CenturyLink lie to you and waste your time. The #1 fact is. I have lost income because of CenturyLink. p.s. CenturyLink also uses a 3rd party DNS 'hijacker' service which logs your port 80. You are unable to disable this service from the webhelper.centurylink.com webpage and also in-house they are unable to disable this shady service. They give the option to disable it but are unable to fulfill this request on helper webpage and over the phone from their end. I recommend filing a BBB report about this company if you are unable to disable WebHelper. read more

If I could give a rating of 0 I would. Worst internet I've ever had and that's with it hard wired. Forget wireless-I would have better luck putting tin foil on my roof and get a better signal that way read more

Horrible. Switched to unlimited data on my cellphone plan and ended up with faster and much more reliable connection. I'll give them another shot when they'll link us to this century and not the 1900's. read more

Biggest piece of shit Internet service I've ever came across. Ordered my Internet for Friday, wouldn't work. Called tech support Friday Saturday and Sunday because I started college classes Monday ONLINE and they said they couldn't do anything about it until Thursday! and they told me that I might have to pay a minimum of $85 to get the problem fixed! Even talked to a supervisor and they were total assholes about it and didn't care about me having classes start. It's definitely worth it to pay 10 to 20 more a month for a different Internet company! Do not chose them. read more

Had an appt scheduled twice. First appt they show up the day after, second appt they dont come at all. Sat on hold for 50 minutes to schedule the 2nd appt. Ugh!!!! read more

Worthless company. No help at all and disconnected 4 times. How does a phone company disconnect repeatedly? Says a lot about what you get. Reps are ghetto like when you call in. read more

So incredibly dissatisfied with my customer service experience with Centurylink! After my promotional pricing ended I called to change my service and was sold on an upgrade to faster internet. I was told a service technician needed to come out. Scheduled the appointment, no call or no show to tell me he wouldn't be coming. Spent 1.5 hours trying to get routed to someone who could find out why he didn't show up. Then got the appointment rescheduled, once again no show and no call. Eventually after speaking to numerous individuals find out that the service order won't be completed until 2018 due to construction for a new terminal. Needless to say, incredibly frustrating. I now agreed to a new monthly service rate for something I won't be receiving. . . And am again referred to a new department to call and figure out what my new rate will be. So unbelievable. Glad I miss 8 hours worth of work while I stayed home waiting for the service technician to arrrive that never came!!! read more

WORST, WORST, WORST COMPANY TO DEAL WITH!!! CUSTOMER SERVICE IS HORRIBLE, SPEEDS ARE HORRIBLE AND THEY WILL CHARGE HIGH RATES FOR LITTLE TO NO SERVICE! I have been on hold for 40+min trying to cancel my service. They have had me speak to 4 different people. Just as she was finishing up, the phone went silent....I didn't hang up knowing that this is some bullshit they are pulling. 10 min goes by and my phone hangs up....no call back either. Go back to dial up before using them. read more