Worst customer service & business ever. I have had issues with this location in the past so I normally go to Ross Park Mall location, a 5 Star store. I went in to add a tablet to an account. I was told it was free to add the tablet and would only cost me an extract $100th a month. Can you say, B*** S***! Upon paying my next month Bill on time like I normally do, I checked my account and I had a Bill for $395. The people at Butler Commons set my tablet up as a new line if service. ( probably to meet a sales quota) then, I was charged a fee for adding the tablet in which I was told I would not be charged and I was paying for $150plan they set up on the tablet which was the same family share value plane I was already on. After 45 min of back n worth they told me what I told them and assured me they fixed the issue. But wait they still wanted me to pay the bill the messed up. My Bill was $150. A month it was supposed to be +$10 For the tablet so $160 something with tax, the manager Of the store who was a liar, and his associates that lied to my face thought I'd be dumd and still pay this $395 Bill,. Then they only wanted to credit me back $90. They only partially admitted they made mistakes I told them I wanted the district managers name an number and he said I could leave and got nasty with me and threw me out of the store. He lied to my face, contradicted when I asked him question, and ripped off my money. This store has fraud crocked people working here.
I called customer service, after I left and filed a formal complaint, the customer service Supervisor said she saw the stores error and credited back my account.
Butler Commons is the worst Go to target for At&t if your in Butler. Or be smart and drive to the North Hills Ross Park Mall Location. They know how to respect customers and give better service then butler read more
