If you are a Verizon customer and you're tired of waiting in line until they call your name with no…read morefriendliness or professionalism get away from the Brick + Mortar stores. I highly recommend. VICTRA Verizon 23114 Allen Woodhaven. Samantha was wonderful. Made sure my phone transferred all my information. She was very friendly very polite the entire store everybody was happy. A big change from going to Eureka and Taylor. I will never go back again. VICTRA has all the same selections except for polite and courteous sales people again. Samantha was wonderful. I went from an eight all the way to a 17 pro I am very satisfied. I recommend you stopping here for your next Phone purchase.

Can't even say hello when you walk in the door. Selection of phones was pitiful. I work in customer…read moreservice so I'm big in it and definitely won't be spending money here.

Very clean store. Everyone was super friendly. A little expensive but still cheaper than Verizon so…read moreI'll take it. They were able to get me a phone, charger, and headphones all at the same time :)

the worst service, it was hurry up and push me out the door to go elsewhere due to the insurance,…read morewhy do u not take care of your customers better in the Corp store we have you as the provider but you do t honor the repair or replacement in the Corp store???? if I heard you'll get an email at some point one more time!!!!!

This small location, tucked between stores in a strip mall, has really great service! After dealing…read morewith failed repair attempts at another shop, this place not only fixed my iPad but did both the screen and button repair for only $75, which was a huge value compared to what I paid before. On top of that, they had it ready in just an hour! I'm really glad I found this place and will definitely be bringing all my tech devices here moving forward.

quite literally the worst place i've got my phone fixed at. do not go here. there screens are fake…read more$100 for a "temporary screen" $200 for the better one, the on i got and i've had nothing but problems i've had to go back 3 times now and every screen they put on has went black on me and green lines all threw out and they were not helpful quite rude and very unprofessional.

If I would add 0 stars I would. My extreme dissatisfaction with Verizon started 3 years ago when I…read morefirst signed a contract with them. The prices are too high, the contracts are too long, and Verizon often advertises misleading offers and doesn't give their employees enough information about said offers so incorrect information is stated to the customer when purchasing the product(s). It took me 11 months to receive part of my promotion, not to mention employees misquoted how much I would be paying for the rest of the promotion because they weren't told how much certain things were worth or cost. I was locked into a 3 year contract with Verizon where I couldn't opt out without paying an obnoxious price, but Verizon could change the price of different products at any time. My bill raised several times while under contract with Verizon because their employees failed to adequately answer my questions about the prices when I purchased the advertised offer. If one employee had made the mistake, I would think it was a fluke. However, when several employees are unable to answer questions about one advertised promotion, it shows a lack of training on the company as a whole, something I'm sure is done so Verizon can't be held legally responsible for. When I called to cancel service (because they don't have an easy online option to do that), not only was I charged again, but they didn't cancel all of my devices as requested. Then I tried to login to my account to verify the billing was correct, only to discover the removed my account while leaving active devices on it I'd requested they remove. Their customer service is horrible, no one ever knows what they're doing. Don't be fooled like I was. Buy your phone without getting into contract with them and never sign up for "free" stuff because nothing is ever free with them. If an offer sounds too good to be true, just know that it is (no matter how much their employees tell you otherwise) and you'll be paying for it one way or another. I learned recently that you can purchase monthly service through U.S. Mobile and still use Verizon towers (with the Warp package) for a significantly discounted rate. I am in no way sponsored or affiliated with U.S. Mobile, it was just a company a family member recommended to me and after being with them for less than a week I'm already tremendously more happy with their customer service and up front pricing. Verizon is a joke and I'll never sign up for one of their promotions or contracts again.

I could not of had a worse experience the i have now wait 1 hour and 30 mins of my life trying to…read moreget service at this store. I've had one person in front of me this whole time there are no excuses i will never be coming to this verizon again.

I haven't been to a Best Buy store in years and by the look of these reviews I must of gone on a…read moregood day. My phone locked up and I went to Best Buy for help. Nice young man directed me over to the Geek Squad area. Told me you have to have an appointment, which I did not. They were not busy, one man waiting, took a chair and 5 min later a sweet young man, Skylar approached me and I told him about my phone. Thought it was the battery, once he started checking around he said it wasn't the battery and was able to unlock my phone and he explained it was a vintage phone 11Pro Max. He estimated that probably in a year, it would have to be replaced with a new phone. Gosh, I was thrilled he got it working for me, no charge! Was very helpful in answering my questions. Clean store, nice people, lots of inventory. My experience was a good one. Thank you Skylar!!

Deserves a negative review. VERY SHADY PRACTICES. Paid 1500 for an audio install on my 1994 GARAGE…read moreKEPT Impala. The supposedly "top installer" Ron, had my car for a literal week. Told me I'll just move your car to the other bay when we aren't doing the install. We have cameras in the bay, and nice 4k cameras in the lot. I get my car back, the bumper is smashed. He asks if maybe I did it. He doesn't know if it happened in the bay or outside. Then the manager wasn't there and I'd have to come back in the morning. I get back 10am sharp and they supposedly went through a week of footage and don't know what happened. The installer advised me to go make a police report for a hit and run. Essentially denying responsibility. I had to go to Taylor PD and file a report. Not worth the 1500 spent when I have about 1500 done in damages. My car was all stock now it's damaged under their watch and I'm getting the run around. Ron is not an honorable man. Looked me in the eye and lied in front of the manager.

I came in to get a new phone after losing mine in Dallas. Morgan assisted me through the entire…read moreprocess and was extremely knowledgeable and fast. I want to thank her for helping me out! I will be going to this store in the future if needed.

Along with the trauma that I received from the staff I later found out that all of the information…read moreis messed up on the phones. All contacts double entered and hundreds of photos from both phones merged together. I would not recommend taking a phone there.

My son accidentally landed on his iPad 9th gen and the screen went black and purple…read more He was devastated because he uses the iPad to FaceTime with me when I travel out of town. He had also just taken a bunch of photos of The Big House during take your son to work day. Garrett at Metro Detroit Phone Repair went above and beyond for my son and had his iPad back to brand new status in less than two hours on a Friday evening, no less. The drop off was easy, and not having to pay until the repair was done also made me feel comfortable, having never used them before. If you need any screen repairs to phones or devices, give this business a shot before you go to Best Buy and pay MORE! Thank you, Garrett!!!

I just came from picking up my iPad at Metro Detroit, Phone Repair. I can't recommend this place…read moreenough. My screen was severely broken and cracked beyond what I thought I could be repaired on my iPad, I called when they open, dropped it off, and it was fixed as good as new in just a couple hours. Frank is not only a great and nice person, but he does a fantastic job iand is very meticulous.! I will never go anywhere else if I have any problems. For the money you can't beat it. great value as well. Hopefully you'll never need to go back, but if something happens, I'm going back to see Frank at Metro Detroit, Phone, Repair

Excellent service! I recently had my hp envy laptop stop charging and they were able to get back up…read moreand running within 24 hours! Reasonable pricing and great staff. Very friendly and do a great job explaining options and steps going forward to fix the device and up front about the cost. Which is a huge bonus in my opinion. Overall highly recommend!

Everything went beautifully!…read more The charging port on my S21 Plus had failed, and I thought I was going to pay out of pocket. Luckily for me, the gentleman at the counter was thinking more clearly than I was, checked out the phone, and said it was still under warranty so there didn't expect there to be any out of pocket expense on it (and he was right). He then set my expectations for timing, noting that it could take longer than normal because of warranty work approvals being needed from the manufacturer, and that after a holiday it can take a bit longer, but that 24 hours was the maximum. It only took about four hours to fix it, it's working beautifully now, and it took about ten seconds to pick up the phone. I STRONGLY recommend this store! They're fantastic!