Let me start by saying I have filed a compliant with the MN AG as well as the Consumer Protection…read moreAgency. In 2 separate occasions I went into this store to simply upgrade my I-Phone. On both occasions, a store employee fraudulently added additional services to our account without our knowledge or consent. I spent weeks trying to get my account cleaned up and these bad employees reported, only to find out one is now the store manager at this location, Ryder Anderson. ATT is the Wells Fargo of the wireless world, their employees are being incentivized to add services and features to client accounts without their consent. If you have had this happen to you as well, please file complaints with the MN AG and the Consumer Protection Agency.

The employee that helped us was new and took a little extra time to help us change out our phones…read moreand updated our DIRECTV. The manager in charge was very patient with his employees and helped all of us out with patience and kindness. I was impressed. This manager is going to have great employees when they get trained. Well done.

DO NOT GO WITH T-MOBILE!!!! I traded in an iPhone 12 Pro Max for $830 off a new iPhone 15 (I did…read morenot send the 12 in). After two weeks with the iPhone 15, I paid the restocking fee and went to the iPhone 16 Pro Max. I again used the iPhone 12 to get $830 off. All was good for a few months, I was getting my rebate on my new phone, as I had sent the iPhone 12 to T-Mobile. Then, my rebate was pulled. I called T-Mobile, they apologized and credited the funds for the rebate. They assured me the issue would be resolved. Two months later, I found they were not giving the rebate. They fixed it again. Now this months bill came in and again the rebate amount was not credited. They credited the amount and assured me they would fix it permanently. Today I get a call from T-Mobile and was told the promotion could not be applied because it's been too long. I asked to speak to a manager and was told this person was the supervisor. I asked to speak to her manager and was told no. This company sucks. As soon as I can leave them I will. The horrible thing is I was ready to leave, but they fixed my issues so I stayed, and even bought an additional phone on a new line. Now I'm tied into two years of paying for that phone. I might pay it all off, cut my losses, and get rid of this horrible company. Do not believe the replies after someone complains on here that they will fix the problem if you contact them. I did that a few months ago, and I am right back in the same spot. I gave T-Mobile my iPhone 12 Pro Max and I am getting nothing for it. I asked to get my phone back since they did not pay me for it, and that was also shot down. They are thieves. The customer service people will not help. "Please contact me and I'll resolve this" is BS. AVOID T-MOBILE, even if they are a little cheaper. Um also getting a military discount with them. This is how they treat retired service members.

Terrible customer service. Everyone seems lazy, no greetings, and workers just sitting down the…read moreentire time. Have been here a couple times and had to drive to the burnsville location off of 42. Asked for simple things like a shipping label and they couldn't do it. I asked if they can take my phone and send it in for the trade but just sent me away right away and said I had to go somewhere else. Workers there are very unfriendly and not helpful at all! Definitely do not recommend this place!

I was never so disappointed as with my trip to Best Buy Geek Squad in Shakopee. I dropped my wife…read moreoff at Walmart across the street and took her Apple Series 3 Watch into the Geek Squad. I waited for 20 minutes (no appointment) to talk to a Geek, and then showed them the watch. It had a visible crack on the upper corner, which I found when my wife asked me to take a look at it because it was acting funny. They showed me a sheet of bar codes, which was too small to read, and said the repair would cost $90. (I had told them I had AppleCare+ on the watch which they had taken another 10 minutes to look up and confirm). I told them the watch needed repair, so I agreed to pay. It didn't have a charge, so they put it on a charger and told me to wait. After 20 minutes they called me back up and said I needed to disconnect the watch from my wife's I phone before they could proceed. I went over to Walmart and tracked down my wife's phone and returned to Best Buy). When I got there, I initiated the Disconnect procedure on her phone, and then her phone said "can't complete.....please continue on the watch." When I told them the disconnect process needed to be completed on the watch, they said they couldn't get the watch to boot. [I was later to learn that one of the only ways to get the Serial Number of the watch that doesn't boot, other than the original box, is from the phone that it is connected to. A good Geek would have probably grabbed the Serial Number off of the phone, before the watch was disconnected. ] After now an hour and a half had elapsed, I just told them my time (and patience) was up, and to put it all back in a bag for me. The next afternoon, I took it into the Best Buy Geek Squad near the Burnsville Center. They told me they'd have to send the watch in, because they didn't do anything with apple locally. My best bet was to take it into an Apple Store, but they didn't think they'd get me in without an appointment either. The best thing they did was print out the receipt of my AppleCare+ waranty purchase. I tried to call call Apple's automated system from the parking lot to make an appointment, and was emailed a link to their web site. The Catch 22, was the web site wouldn't let me make an appointment without a serial number and the only way I had to get the serial number was off my phone if the watch hadn't been disconnected. Day 3, called AppleCare and asked for a representative. The representative told me that the serial number on the receipt had an "S" character in front that looked like part of the serial number, but was not. When I gave her the rest of the serial number, it came back as valid so she could set up the repair order and send out a shipping box. When she had me read the rest of the warranty info, it also had a statement that the repair should only cost me $69, not the $90 Best Buy was going to charge. Long story short, never, ever, never take anything into the Geek Squad at Best Buy or even buy anything from Best Buy if you can help it. This is only one of four really bad experiences I've had with them. I'm now leaving for good never to return. [The only reason I gave them one star is I didn't think the zero stars would record, and there were no negative star options.]

Most of the employees here are terrible people. The greeter is rude and does nothing. They could be…read moreused assisting other customers. Brandon in the mobile department is the only one who seems to care about helping the customers. I have been in this store a handful of times over the last few months and I notice he is the only one doing anything. The customer service here just seems to be getting so much worse. It really leaves a bad taste and makes me not want to go there at all.

I left a review 5 months ago on Google…read more I traded two phones in for credit to upgrade to new phones. I have never received my credit so i am paying 214.00 each month when i should be paying 114-120.00 - lee quit or let go- So I started my issue all over again with Chris issue is still pending. They will not give me information on higher ups to get this solved I was supposed to get credit plus what I have been over paying Chris quit or got let go now I'm on to the third manager, Still no credit or resolution. New manager is trying but it's out of his hands Almost a year dealing with this horrible company Still have credit pending even after showing proof and so many emails going to higher ups it's ridiculous Stay Away !!! I have never been contacted by district manager to discuss this and they wont give me their contact info.

A 20+ year customer, I went in to buy a phone. I was assured I could save money under a different…read moreplan for a loyal customer such as me. I was skeptical, but the sales dude promised, "$90 flat" - HA! They got me good. Six weeks later and we are still dealing with run-around and being charged $170 per month. Gavin even signed all four of us up for insurance ($9 per line without permission) and the high rate plan - now it is nearly impossible to undo. STAY AWAY.

Hunter met me after I installed a new screen, but wasn't seeing anything on my phone. He was quick…read moreto respond to my inquiry, met me on time, explained everything, was very friendly... And best of all he fixes my phone. I truly appreciate the high quality service!

My experience could not have been better. I came at opening time to get my iPhone battery replaced…read more I got taken care of immediately, and the job was completed within 45 minutes. The phone works fine now. There's a spacious waiting area with armchairs, free WiFi, and a space where kids can play. What more could we ask for?

This place is fantastic. I've checked with the other phone repair places in the area and this one…read moreis the most competitive price wise and they are super fast. Great service and Scott and Ryan are FANTASTIC!! Scott is super willing to explain any repairs needed and any repairs they recommend. Never put money into something that you don't know why. Scott is super helpful with this. I do have IT knowledge and all that they were recommending was right on track. It's so hard to find honest repair places it feels like. I have worked with these people for years and they are my go to. The inside of their store is clean and smells good. It is wheelchair accessible, has seating, TV, and drinks. They also sell computers and those are pretty well priced too and pretty new which come with a 90 day warranty. I have bought a (few) laptops from them and they are flawless. Older business laptops so they have the nicer features and faster performance with great build quality. All around great place and I highly recommend. Btw, something else I saw in a review about this place regarding them "paying for 5-Star reviews with store credit": They offer you 10 dollars of in store credit for accessories if you would leave a review based on how your experience was. That, at least for me, has been the experience every time. They don't ask for 5-Stars but rather reviews so they (and other people) can know how they are doing. Just thought I would address that because saying they are paying for 5-star reviews is false.

Fixed a PC problem that was annoying and was easy to work with. Didn't try to upsell me, but let me…read moreknow my hard drive could use an upgrade. Bought the hard drive and installed it for me after the fix. Going to bring another computer here soon to have him work on!

Dustin was great to work with regarding my laptop. Good communication and repaired in a day. Would…read morerecommend Tech Fixers.