Wayne was incredibly patient, even though he realized in today's crazy California homeowners…read moreinsurance market, he couldn't help me. He explained my options and told me I'm better off keeping the insurance I have now (since he's heard that this company is no longer writing new policies). Good to know when to hold 'em and when to fold 'em !!! THANKS !!! (Super nice guy)...

Wayne is a gem. I called for an insurance quote because I thought I was paying too much. Rather…read morethan trying to sell me something just to get my business, he said I should keep the insurance I had. He also pointed out that I was underinsured and should raise my liability limits. I would contact him again in a heartbeat.

Steve has helped me multiple times now & he is great! I can always count on him to help me its…read morefantastic! Hes nice, timely & just easy to reach! Thanks Steve!! 1 (858) 565-6695

Steve is awesome! So helpful and attentive! Highly recommend! He answered any and all questions I…read morehad.

Agent Marc Nimetz is knowledgeable and responsive. When we have a question or need assistance we…read moreusually hear back within a day. Good old fashioned customer service. Thank you, Marc and staff.

Marc Nimetz has provided insurance for numerous of my clients. Marc and his team are very…read moreresponsive, they reply to inquiries very quickly. Their rates are competitive and they find creative ways to find the best insurance. I highly recommend Marc Nimetz and Farmers Insurance

Nick Kazerouni is hands-down the best insurance broker I've worked with. We're in a high fire-risk…read morezip code and kept running into dead ends trying to secure strong home + auto coverage. Nick didn't just shop quotes, he worked directly with underwriters to make the case that our home is materially lower risk based on our exact location and the property's characteristics. The result was an excellent policy when "no" was the only answer we were getting elsewhere. Beyond the outcome, Nick is great to work with. He consistently makes time to walk through options, explain tradeoffs, and help you make a decision you actually understand. If you want someone who will advocate for you and won't phone it in, I'd recommend Nick without hesitation.

I had home/auto/umbrella insurance with Farmers for more than thirty years[!]--without a homeowners…read moreclaim--but they cancelled the home policy in Q4/'2023...apparently when they realized the address was in SoCal...So we finally signed up with AAA...until they cancelled our home (still no claims) in January 2026. After a few weeks frustrating search on the internet, I talked to Nick Kazerouni, who clearly knows the market and options, and was willing to work hard to meet our requirements. He is careful, disciplined, responsive, and a nice guy. I think he will be especially valuable if you have some unusual requirements). I recommend him without reservation.

Update of my last review:…read more My last review was based on my over payment of my homeowners policy. This review will show what Wawanesa did to correct this problem and refund my money. I contacted them via their texting service, which I did not know about before. They sent my check but somehow it got lost in the mail so they reissued a second one. I received that one today, so I lifted my rating back to five stars as this is their typical service based on my many years (since 1989) of doing business with them.

If I could give 0 stars I would!!! I've been a customer for our auto ins for years, I had left them…read morein the early 2000's and came back in 2022, they are a bit pricey but I was ok with that since they offer the higher limits. Whelp the most awful Thing happened 12/17/25, I was in a horrible accident & my truck was totaled! I gave Wawanesa grace since it was coming up on the Christmas holiday but once 2 weeks passed and no response from adjusters I started to worry as the rental coverage is only for 30 days & I had no vehicle that was being repaired! Well my Worst nightmare came true! The total loss adjuster assigned to us was dragging her feet, never contacted my finance company even though she lied to me on several occasions that she had!! I she had told me over the phone on a Thursday that I would have a check the following Monday & that day came & was gone & it took another 10 days to actually get our funds due us to go replace my vehicle! I would call my finance company daily to see if they've given the payoff to my Ins company & for 2 weeks was told they have not been contacted!! Of course my rental ran out, Wawanesa refused to extend even though THEIR incompetent adjuster didn't follow thru & I literally was doing all the leg work to get my payout to purchase a new vehicle! I ended up paying out of pocket a total of 10 days at $50 a day, thank goodness the rental provider extended the rate to me or I'd be out more money due to Wawanesa's failure to do their job! As of today our loan check to our finance company has still not been recd, it's been since 01/24. So not only did Wawanesa force me to incur over $500 in charges for a rental, my credit is also taking a hit !! I am so disappointed & have left msg for managers with no return call or explanation! I am shocked at Wawanesa & so upset that we pay our ins policy, mind you it's not cheap in CA & with the way things are in the world with ins right now & then to be treated with such arrogance as if we are asking for a favor!! If I could take my business elsewhere right now I would but again the state of our ins premiums in CA it's not easy to move to another ins provider with the same coverages. I feel stuck & not happy at all! I would never recommend Wawanesa ever again!! Wawanesa do better, train your total loss adjusters to have better customer service skills & to return calls to customers & to do THEIR jobs!!! I don't know how many days I spent on the phone leaving msgs, calling my finance company, calling the adjuster back to be lied to & in the end what I was trying to prevent, happened!! Do not go with Wawanesa!! Btw I was not at fault & had major neck, back & arm Injuries all the while dealing with MD appts, therapy, PTSD from The accident & hiring an attorney due to the other party (at fault) not having enough coverage to pay off my vehicle & then I had to deal with the stress Wawanesa caused me. I was literally in tears daily trying to contact anyone at Wawanesa to help us!! I am thankful to be alive, but not thankful for the stress caused by my own insurance!! Go elsewhere!! Not worth the headache they cause their own insured!

Brian helped to secure business insurance policies I needed in a rush for my recent business…read morepurchase. I was able to get in compliance in days and I was so grateful and relieved. Brian was so friendly, easy to work with and helpful to accommodate the rush.

It takes so many weeks to get the quote and response. Rarely anyone answers the phone to help…read moredealing with changes or process. I regretted switching over to this company.

The agent that responded to my initial question was Stella. Stella was incredible from the initial…read morestep all the way to the end. I was even shocked and surprised when I will get a response to my email after 10PM. I tried many insurance companies but none would cover the policy I needed for my new non emergency medical transportation. Stella was successful, polite , prompt and extremely approachable. Thank you Stella.

Darren is so knowledgeable and helpful. It seems like insurance in CA is getting harder and harder…read moreeach year and Darren is like a detective (problem solver) not a sales rep.

Shirley has been such an unbelievable help to me...twice! I was so worried about navigating my way…read morethrough the sometimes confusing Covered California. She stepped me through it and it was so helpful to have someone to answer the many questions that arise during this process. I was amazed this level if assistance was available and at no cost to me! She went far beyond my expectations. Thank you Shirley! Tammy

I was with this insurance company for years, they managed all of our extensive insurance needs…read more Until a couple of years ago, in my opinion, they just stopped caring about my business, they wouldn't help me renew my policies, and became very rude and unprofessional. As we began moving our policies elsewhere we found several errors including being under-insured, improperly covered and in my opinion general incompetence by their agents. We have finally moved our nearly two dozen business, personal and auto policies to other companies that actually want our business and can properly manage our needs.

Brent is my guy. He is hands on deck, immediate response care you need for a small business. I…read morecannot say enough about the coverage I had or this agent. Loved it 10-stars to Brent

Following my previous review (dated 7/11/25), I was contacted by Michael Fusco, who expressed that…read morehe didn't believe I was being "fair" to his staff. I took the time to explain, in detail, where the service had fallen short. While he initially interrupted me several times, he eventually allowed himself to listen and expressed empathy - ultimately agreeing with my concerns - he made an unprofessional comment about one of his own employees that I won't repeat here out of respect for that individual's dignity. During the call, he asked whether I coach or facilitate people in his position. I declined to engage further and offered to refer him elsewhere, as I had no desire to continue doing business with this organization in any capacity. Michael said he would personally handle my cancellation and sent me DocuSign documents to finalize it. He followed up via both email and text to confirm receipt. Unfortunately, several hours later, I received an unsolicited package at my home address - an address I had only provided for business purposes. This felt unprofessional at best and unsettling at worst. Today, I received another text from Michael's personal phone number, stating he had not received my cancellation forms, despite confirming their receipt in a previous message. I reiterated that he had already acknowledged receiving them, asked him not to send anything further to my home, and requested that all future communication be handled via email only. His response: he now had received the forms (again, contrary to the text he'd just sent), and that he would no longer keep me "informed." He then added a sarcastic remark questioning my knowledge of how an LPR works, referencing the industry he believes I work in. I again asked him to stop texting me. Shortly after, I noticed he had viewed my LinkedIn profile - further blurring the line between professional correspondence and invasive behavior. I'm writing this update because I now feel harassed. Despite my repeated, explicit requests to limit communication to email and to respect my privacy, those boundaries have not been honored. This has shifted from a poor customer service experience to something that feels personally invasive and aggressive. Please beware. I sincerely hope no other customer is made to feel this way.

Absolutely wonderful experience working with the whole team! Our realtor sent us over to the Daiju…read moreteam to work quickly on new Auto/Home/Umbrella/Earthquake policies. We had the pleasure to work with Montserrat on the team and she was incredibly helpful and patient as we quickly worked towards a great set of policy solutions specific to the needs of our family. Can't recommend this group enough!

I highly recommend Daiju and his team. I thought I had top-notch insurance, but gave Daiju an…read moreopportunity to review my coverage. Daiju provided me significantly more in coverage while saving me approximately 15% on my then-existing coverage. Daiju makes my insurance coverage feel like a concierge service. Someone hit my car, and he took 100% of the stress out of it for me. It was seamless and the vendor he recommended did an excellent job with the repairs. I now have Daiju covering my life, home, vehicle, business and business health insurance. As a cherry on top he has a wonderfully pleasant demeanor!!! I HIGHLY recommend Daiju and his team.