Anyone who knows me knows that I am not a fan of most alcoholic beverages. I have never been a drinker, even in college at a school that celebrated drinking (when the drinking age was 18 there). However, I appreciate fine liqueurs, digestives, aperitifs and any locally made natural-plant rosolio or nocino.
Part of my family is from Sicily and so when I saw a product infused with a fine Sicilian Marsala, I jumped at the chance to try it. One of the things I loved from my baking school days was making syrups from liqueurs with which to infuse cakes and rich breads. Marsala -- a superior one -- can be used effectively in this way and is especially good to revive panettone, for example. It can also be used to make an exotic French toast (Sicilian toast?).
Now, here is the catch. It is very difficult to find a source in the US for the best Marsalas. This is where Astor W&S comes in. They sell some of the best and ship them. Great! So, after Christmas I ordered one of my favorite Marsalas to be sent to some friends for the New Year. Astor has a very good order acknowledgement and shipping system so you know your order has been received and processed, then shipped, with the method and an approximate time.
The price was good, the system was easy to understand, and the selection of fine Marsalas was exceptional. However, Astor does not ship themselves. They outsource that to a third party, I am sure for a very good reason. While having an impressive potential inventory of products, they are a small, independent retailer, no matter how long they have been in NYC nor the size and loyalty of their clientele. I think things began to go awry at the outsourcer level in New Jersey (don't hold me to that theory).
Instead of a reasonable week to deliver the gift, it took over two, almost three. That was not the worst of it. I got multiple delivery dates from the carrier -- Fedex, in this case -- and had to forward those dates to the recipients, in multiple, tedious, conflicting and, frankly, embarrassing emails. Why all this chaos and confusion for one bottle? The reason I had to keep forwarding these multiple emails was the fact that the giftees had to be home to sign for the bottle and I didn't want them to be rearranging their lives repeatedly in order to be there for that signature. In retrospect, I should have omitted sending any of the delivery notices. What is wrong with Fedex, by the way? They deliver to me all the time without all this unpredictability. That bottle literally made almost 25 stops from New Jersey to California. Good lord ... in 2021? It might as well have been sent by stage coach!
OK, so Astor did respond with an apology to my cry for help and offered to contact Fedex when I was tearing my hair out, but it did little good. The confused delivery notices kept on until the bottle was mercifully delivered, an anticlimax and deflated gesture as a result.
I was so upset that I ordered the same bottle from one of my other favorite sources, this time in San Francisco. I wanted to see how long it takes (given a much shorter distance, but still, I can extrapolate). Astor is a great place and I will likely order from them again. I hope this was a one-off. They do have an amazing catalogue, so I recommend you give them a try when you are ordering for yourself and not as a gift with a timeline. read more