In January, the "email signature" stated:…read more
"To manage your payment method, visit 'your card dashboard'" (a link that removes your card) OR "contact Extra Effort Sports LLC using the information above" (which only included their company name and business mailing address).
In the February email, the "email signature" was updated, and that section was removed. Now, the only option to delete your card profile is hidden within the invoice they sent in February--a new addition they didn't have in January (for disclosure, I signed up in December). So, between the two renewals, there are multiple deviations.
If you click "pay invoice" in the invoice email--which is sent the same day they charge you, and 40 minutes before they do--you can access an option to remove your card info. In both the previous January method and the current February method, you receive no notification that your card was removed successfully; you only see a confirmation screen upon doing so. Even when you remove your card info, they still have your card number, which they manually write down on your sign-up sheet. This number may or may not be charged by them regardless. The paid invoice states " Card on file or keyed in manually", so who knows...
Not only do they instruct you to come in, call, or text, but they also state that if non-payment is made for five consecutive days, the membership will be canceled (which I had intended by card info removal), and a rejoin fee will need to be paid to restart the recurring service. With all that being said, you have to trust that if you do remove your card info--since you do NOT get a notification when doing so--they will not charge your card using the card information taken at sign-up.
I reached out to them, and an owner I spoke with was, to say the least, condescending. She also sent a closing statement via Facebook chat before blocking me: "I hope you are satisfied with taking advantage of a small business. Blessings to you." This was sent following my message:
"It's unfortunate that, had I been in a debilitating circumstance and charged indefinitely, there would be no recourse. However, I understand that you may be struggling for the $61, so it seems you need the $280+ more than we do. I wish you all well in your potential growth."
So I'm confused as to where we're the ones taking advantage of a small business when we're the ones who continued being charged for a service we had removed payment for and did not use, but are being refused a refund.
Blessings to you!
*Response to "business" - I stated when you you remove your card information you're told it was successfully removed. You do not receive a notification of any kind when doing so for your "business" so one would assume like any "business" you cancel slash remove payment for the service stops once your paid for month runs out after removing your info. So why would I contact you when I removed payment, why would I worry that I would be charged when I already removed payment, why would I micro manage my account with you all when I already did the necessary step to make sure it didn't continue. Maybe your old link via the January email didn't inform you hence the reason you removed it and chose to not have it there. When I checked to make sure my card info was removed already from the account there is no direct way to check other than answer a question on the site. Maybe that sent you an updated card removal, but either way I had removed it in January nonetheless. You are correct I did contact my bank already, but that doesn't change the fact that I have the freedom of speech and everyone else has a right to know if they search your "business" up what the "expectations" are... although you seem to change those to your liking. As you said, cardholders must come in and cancel, but then rebuttal with you can call, text, or email, or not pay for 5 days... I don't know.
Again, Blessings to you!