Fall for a pretty facade and this is what you will get! I won't deny that this is one of the most…read morebeautiful facilities in town but, scratch the surface and this is what you will REALLY find: * Repeated reviews about understaffing during the night * Repeated reviews complaining about overworked night aides * Repeated reviews where family members are suspicious of, or flat out accuse staff members of creating positive reviews (this explains why so many reviews go from 5 stars down to one star) How do I know about their problems? First, I am a nurse educator with a master's degree in nursing. Second, I reviewed Colorado's State Licensure discipline made against Gardens on Quail. LICENSURE DISCIPLINE: On 3/19/23, Gardens on Quail's license was disciplined for what the state of Colorado labeled "Physical Abuse". An older woman was found tied to her wheelchair which is against the law. Allow me to explain WHY these sort of events happen: when a facility is understaffed and aides are overworked, they were simply trying to keep their patient safe. FAILURE TO MAINTAIN POWER BACK-UP Other problems: a few weeks ago the facility had a power outage and their emergency power generator did not work. When the heaters stopped working, my dad got cold, so he pressed his call light. It was not working either! While trying to seek help, he went into the dark and uninhabited hallway, fell, and laid there for an undisclosed period of time. IT IS A STATE REQUIREMENT THAT MEDICAL FACILITIES MAINTAIN BACK-UP POWER. I asked three staff members if my dad had his walker or wheelchair with him when he was lying on the floor in the dark hallway and no one seemed to know any details, nor did they get back to me. INSUFFICIENTLY TRAINED NURSE AIDES (called QMAPS) If your loved one resides here, PLEASE, TAKE IT UPON YOURSELF TO CLOSELY SUPERVISE MEDICATION ADMINISTRATION because it is being performed by nurse aides who underwent a short med training program. My dad kept getting repeat eye infections. He then revealed the aide was violating infection control practices by touching the eye dropper to his eye. The nurse aide also did not know how to properly administer eye drops because they mixed two different types of drops, instead of waiting between the different prescriptions. This could potentially make eye drops ineffective.

If you are looking for a beautiful placed for your loved one this may be the place. However, if the…read morecare for your loved one is paramount this is NOT the facility!!! My mother was is memory care for only 6 weeks until she fell, broke her hip and died!! The staff seems wonderful but the "care plan" we meticulously wrote out was never followed! My mom was given medication at the wrong times, given PRN medication she didn't need, her oxygen, she required at all times was not put back on her after transferring from the dining room, hourly checks (which we paid extra for) were never fulfilled. The staff are caregivers not CNA's, the head nurse is not an RN but an LPN and the backgrounds of the director and marketing director are from Best Buy!! The monthly cost was $10,900 and when I asked for a line item account I was sent something so confusing an accountant couldn't not even decipher. We had four adult family members in constant contact with the staff, administrators and had multiple daily visits and lots of promises were made that were never followed through! I feel so bad for families who don't have the time to be in this much contact and are relying on this facility to care for their loved ones! It is a travesty!!

We are very thankful to have my mom here. The care is above and beyond and they treat her like…read morefamily. From the very beginning they went out of their way to make my mom's stay enjoyable. The staff is excellent and calls me immediately if they or my mom have any medical concerns. Most thankful for the care.

Our family can't imagine our eighty-nine year old mother being anywhere other than The Oberon…read more She's been happy (even during the Covid lockdown!) and well taken care of for the four and a half years she's lived there. We believe the main reason The Oberon is so wonderful is that it is privately owned and the owners are on-site most days. They are very accessible and really care. The remodeled estate on the hill truly feels like home and not a made-up corporate cookie-cutter business. The turnover of staff members seems to be much lower than at other assisted living facilities, so consistency of care is well maintained. The staff and residents are all treated with respect. Our mother loves the food and the gardening and the activities are awesome! We are grateful.

My mother was there for a few years, first in independent living then in assisted living…read more Management here is horrible. They refuse to return phone calls and emails. They never sent me invoices and when I asked to see prior months invoices, what they sent was fabricated and full of incorrect information. They repeatedly gave out my contact information incorrectly, causing delays (and an unnecessary emergency room visit) then tried to blame others for their errors, including me. We reported a leak in my mother's ceiling every time it rained (which wrecked her mattress) but they did nothing about it for six months. They said they could remove my mother's stitches and despite me reminding them multiple times, they never did and the stitches became infected. Don't put your loved ones under their care.

It is an unfortunate event when one has to arrange for assisted living for a family member. That…read moresaid, if you do it, this is a very nice facility. It is spacious and they cook from scratch in the kitchen. Most of the staff have been there more than 10 years.

I had the chance to do a clinical here and see the staff work behind the scenes. I saw how the…read moreresidents are treated when nobody was around and it was pretty amazing. The staff was respectful and kind and treated each resident with dignity. This is a place I would feel comfortable having a family member live. The residents are made to feel at home and are free to make their own choices.The staff was amazing

The staff have true compassion and care for their residents. My parent have been there for the…read morelast 18months.

From the owner: Strong as Stone. Warm as Home. Enjoy locally managed Assisted Living and Memory Care in Arvada,…read morewhere every resident's story truly matters.

I visit my father in-law here once a week and have gotten to know several of the employees and they…read moreare all very friendly. The place is very clean, safe and the food here is very good. We always play pool and there are many other activities as well. He's very happy there which makes me happy as well.

my dad has been there for 2 years and loves it the people are so nice and friendly and the food is…read moregreat I recommend this place to everyone

The owner at The Retreat at Church Ranch has been bullying me to take down my review about how they…read moreneglected my father and the awful care he received. How the facility has gone down hill over the last year. I have attached a copy of her threatening email. Please don't be fooled by how nice the place looks. The people that work there or own it is what matters the most. Check out the email. It is an example of how they work.

The staff is great, from food preparation to care givers. We are very happy with the Retreat.read more

I've been doing this job for 6 years now and this is the first place in 6 years that has been…read moreamazing with bosses who actually are here for us staff and residents!! Highly recommend