Associated Homecare, at one time a LOCAL FAMILY BUSINESS, is no longer deserving of the good reputation of being a caring and competent agency. That's because it was earned when the (local) Trigilio family owned and ran it. From 1991 to 2005 when the mother owned it and from 2005-20016 to when her son owned it. In 2016 it CHANGED from being a competent agency aimed at HELPING clients to an incompetent one aimlessly HARMING clients. Under the corporate leadership of PAUL KUSSEROW, CEO of Amedisys, the corporate take-over of AHC CHANGED from being an agency rendering a SERVICE to their clients to rendering a DISSERVICE to them. Part of this sale included buying the 'goodwill' (good rep) AHC established throughout the years BEFORE this take over. 'Goodwill' is a type of asset that makes it 'worth it' for a big corp to buy out a smaller corp and for much more than the 'book value'. It's worth it to the CEO because prior 'good reputation/goodwill' correlates with future profit capacity.
Unfortunately, when a profit hungry CEO BUYS a good reputation (established by someone ELSE!), he isn't buying it to maintain the quality of the management and worker staff and/or caring to the clients. He's buying to increase his bottom line (profit margin), something where IF corners can be cut in the quality and caring department in order to increase profits, that will be done. In fact, that's exactly what anyone who's had AHC before the take over will notice. You will notice such things as INEPT management (Jason in the Leominster office for example) where clients can't depend on any reliability of the workers showing up but don't realize it's because the management is juggling them around and EXPLOITING the home bound client to just be a waiting 'captive' to whenever someone is available where MISINFORMATION and 'forked tounge' commuication steals time from the client such they keep their life 'on hold' to experience more UNPREDICTABLE AND UNRELIABLE schedualing. You might also notice the SHORTAGE of English speakers and excess of non-English speakers or who ever they can hire at a LOW wage.
Such things as mismanagement, poor communication skills, unreliability of workers and other staff or anything else that increases the client's STRESS reflects to the CORPORATE LEVEL. The phrase I learned at Harvard Business School is: 'A FISH STINKS FROM THE HEAD'. For example the body of the fish, lets call that the rotting entrails is the management and the tail of the fish is the workers (who act in accordance to the BAD management) but the true ROT comes from the TOP LEVELS of the organization. Another thing I learned at Harvard 'B school' is that when you find the lowest level of workers to have good communication skills, reliability etc, that reflects favorably on the management and also the top level CEOs.
Associated Homecare under PAUL KUSSEROW'S leadership, who by the way, lines his pockets with about 4 MILLION $ a year in salary, has become a predatory agency. They prey on the housebound to STAY captive to unreliable (mis)communication from the management as to scheduling of workers and they prey on the GOVERNMENT (if the gov is subsidizing their 'services) who in effect they BILK for money in the act of making a client's medical condition WORSE! For example if the client has a stress disorder and the client came from Mass Health Behavioral Partnership and the ineptitude and mismanagement of AHC made it WORSE, that is what I mean by PREDATORY AGENCY.
Google has a limit on how much I can write but for more elaboration, see my BLOG: https://victimizedbyassociatedhomecare.blogspot.com/2018/08/associated-home-care-fish-stinks-from.html read more
