Staff was very polite & so willing to help, they were very generous to stay overtime on new years…read moreto help me set up a bank account.

I have banked At the Pekin IL location for years and I have had great personable service every…read moretime. I would recommend this bank for all your banking needs you will not be disappointed. The customer service is above and beyond and they have given me great help every time .

Poor communication - inactive account notice not received and found out that they are "required to…read morecharge" a $10 per month fee on "inactive accounts. A little my fault on not knowing the "rules" but I don't feel that the banks do Due Diligence notifying customers that fees will be assessed to their accounts for various reasons. .05 percent interest (not 5 percent - 1/2 of a tenth of a percent) yet fees seem to be substantial. Will not do business here again.

Here you can save money in the bank. Peppers Cafe is right down Commerce Bank. You also save $100.read more

I had a good experience when I banked there. However, 1 year after I moved, my parents switched my…read morebrothers account there. The lady (Amanda?), was very rude to my mom. My mom gave her a stack of money to put into my brothers account. She looked at the lady next to her, throws the money down, and says, "Seriously? Look at this. She expects me to count that." You embarrassed my sweet mom! Yes, lady. You work at a bank. You have to count that. That lady is lucky to not have my mom cuss her out in Thai. My mom called customer service after so I hope you get reprimanded by your boss :)

From the owner: You can learn a lot about a place when you know what's important to the people working there. We…read moresay, "Relationships give meaning to our work." It's a statement of fact, as well as a reminder of how we're connected to the communities we serve. We know that banking is personal, so we take the time to get to know our customers. We start the conversation by understanding what's needed. For example, we know that service is important, and most people want banking to be effortless. That means you'll deal with the local people you know from your favorite branch; the same people you see getting lunch at the sandwich shop or cheering on the local high school team on Friday night. Our approach to banking is based on the communities we serve. We're proud of our strength and capabilities, the services we offer and the team of people who stand ready to serve their communities. Put our strength to work for you, and you'll understand why we feel that way.

DO NOT USE THIS BANK! I have never been less satisfied with any business. We had a house fire a…read morefew months back. It was not a total loss, but it was also not in a liveable condition. Throughout the entire process, insurance has been very helpful and the contractors have been working hard to get us back into our house. This bank has been the biggest roadblock and has halted any progress to a complete stop. I have been told numerous times that the check that was written to myself and the bank needs to be put into a title company to deal out the payments at a $500 cost to me. I have been told multiple times that this doesn't happen in 99.5% of cases but is happening in our case despite only a shed and one exterior wall being burned in the fire. I have never missed a house payment and have great credit however the bank still would not back down. After fighting it, I eventually acquiesced to move the process along. THIS BANK SAT ON THE CHECK FOR A MONTH WITHOUT DOING A SINGLE THING. That's an extra month we have to go without being our house. That's an extra month of rent we have to pay at the new place. My girlfriend and I are both teachers. We do have done so much during the month of July while we were not at school to move things along. Instead this bank did absolutely nothing. It was only when my father contacted the bank on my behalf to ask about the progress that it was discovered nothing had been done since I took off work from my Summer job to proceed with the title company. All that we got was an acknowledgement that this bank was the one that dropped the ball. I have never felt less cared for as a customer. I hope nobody has to go through what we have been through with our house fire. However, if anyone does have this happen to them, I certainly hope they have a more helpful bank than Morton/Clocktower community Bank!! I would give zero stars if possible.

I bank here and one day I got a call from Tim w. He had caught a clerical error on his own and…read morecalled me up enquire. The bank had just upgraded to a new digital platform. I won't go into a bunch of sorted details. But, Morton caught the error. The app didn't post a stop payment on my account and the teller cashed the check. I got a full refund and the bank ate the mistake. When I banked at cefcu, I told them I had blank checks stolen and to call the cops if anyone tried to cash them..cefcu not only cashed my stolen checks. But they wouldn't prosecute the thief, charged my savings account overdraft fees, and gave me a 100 reasons why they couldn't help me...Morton community banks caught the mistake and fixed it on their own...YOU CAN ABSOLUTELY TRUST THIS BANK !!!! They don't play games. They are ethical and truly customer oriented like a bank is supposed to be..

the Bartonville branch is great. The staff is very friendly. The auto loan process is quick and…read moreeasy and they offer very reasonable rates.

For the most part, the tellers at this bank are nice. Some are snobby though...I forgot my PIN…read morenumber for my debit card one day and a teller told me that I would have to pay $5 for her to look it up. Then I went to the other Better Banks half a mile away and they helped me get a new PIN number for free.