EDIT: Spoke to a manager who is working to honor the reservation. Will update review further after the party (crossing my fingers it does go forward). Original 1 star review below...
Original review:
Looking for a birthday party venue for our kiddo, I came across Assemble. It looked great! -- they advertise birthday parties on their website, and include pricing and other info about activities and number of kids they can accommodate. Great, it's all looking good.
I fill out their online form with the required info, including three potential dates for the party that all comply with the date restrictions they have posted in their website, and submit it. I get a response the next day -- again, great!! Yes, they can do the first requested date. Yes, they can do activities for the age group. Leah, the "Camp Coordinator" (according to her email signature block) asks if we are still interested/want to confirm the party date. I say, yes, we definitely want to book.
Cut to today when Leah emails to say, ooops! When we confirmed the party, we were just kidding!!!!! No party. Instead, Assemble decided to do camp on that date, so they can charge more money.
They hope I can understand their decision to unilaterally cancel my kiddo's birthday party reservation, which they previously confirmed, because it's easier for them to cancel my kid's party than to keep their word.
No. No, I don't understand. It's unprofessional.
Best case scenario, they're so disorganized that their Camp Coordinator booked my kid's birthday party without realizing that they already had camp scheduled for that date. But, no, that's not what she said happened. She *admitted* that she found out (after booking the party) that Assemble subsequently decided it would do a camp on the party date. Rather than honor the party reservation that was already confirmed, they just cancelled my kiddo's party.
I could never recommend them to anyone, because you can't trust them. They'll take their word back when it suits them. read more