Asplundh cut some trees in my yard under direction of Duke Energy. The guys did a great job and didn't just butcher the trees and leave. They listened to a couple of things I'd like to be accomplished if the trees had to be trimmed. They left.having done exactly.like I wanted. Thank you to the "tree men!" read more

I spoke with Duke Energy about a tree on my property near power lines serving a neighbor's new service. Before any work was done, Duke told me heavy cutting wasn't necessary, that light pruning would likely do, and that they'd pass that along to Asplundh. Lane from Asplundh left me a voicemail. I returned his call the same day and left a message. No one called back. Weeks later a crew arrived unannounced and cut the tree far more aggressively than Duke said the job required. I understand utility contractors have clearance rights. That's not the issue. The issue is that they reached out, got a response, and then ignored it. One phone call would have let a homeowner understand what was coming and why. Instead they treated a mature tree on private property as an obstacle to hack through as fast as possible, with no regard for the owner or for what the utility itself said was needed. Having the legal right to do something is not the same as doing it well. When the company that hired you has already said the work isn't necessary and you do it anyway, that says everything. If Asplundh is scheduled near your property, don't wait for them to follow up. They won't. read more

I hope you like 12 of their employees taking a 3 1/2 hour lunch break, rearrange your patio furniture so they can play cards, smoke cigarettes and no pick up, and leave limbs hanging on your power lines. What was a 2 hour job took 7 hours. no quality control from management. the company doesn't care because they have a multi million dollar contract with the electric companies. hire local people who care about growing their bu the right way. just no shame read more

O stars. There is nothing "expert" about their removal of trees. This company was hired by Duke Energy to clear trees growing near the power line wires. I'm doing so, they destroyed many shrubs and plants nowhere near the power lines. I'd be embarrassed to work for such a company, and would not even consider hiring them to remove any trees. read more

Asplundh Tree Expert - Destroyed sweet shrub. - Tree Services Near Me

This company has no regard for your property or tree. Stated would come back and correct leaving this stupid branch sticking up - after totally chopping up the rest of my tree. Obvious lie, they never came back, called, return call or email or complaint. Just have ignored me completely. It has taken me $450 to fix their elementary cut job. read more

Asplundh Tree Expert - Left this one branch sticking up out of totally chopping my tree up. Refuse to acknowledge, stated would be back to cut down, did not. - Tree Services Near Me

DO NOT BOOK!! My family and I used their service and they stole my neighbors dog!!!!! They refuse to give him back and the job they did on our yard is HORRIBLE read more

Oncor contracted them to cut trees off lines. I had already had someone cut the limbs through the tree, but I guess this was not enough. Instead this company comes through and chops off the whole top of my tree, but because one trunk was pointing toward my house, left that one like a middle finger through my tree. I was told they would come and take it down after holiday, as they were discussing doing so at the time - but did not. I called to complain and was told they could do nothing about it as not have authority from Oncor. Which sucks as they butchered my tree and it looks like crap now. I have to find someone to fix it now. Not happy. read more

Asplundh Tree Expert - I must have had the training crew of A$$ Puke. This is how they butchered my tree for Oncor. - Tree Services Near Me

I did not call them. Maybe the electric company employed them? I'm not sure, but my experience is the same as most across the internet it seems... very, very poor. They left about a dozen large tree limbs strewn on top of my permanent fence, my temporary fence, and laying on my property. There was and has been no cleanup and they will not answer or return calls. It also appeared that they left part of their lunch scattered in the street out front. Bad bad bad. Could never recommend for anything ever. read more

I could go on forever about my experience with this company, but I'll keep it simple: they do not care. If you're considering hiring them directly (outside of the large contracts they usually work under), I strongly advise that you supervise every second they're on your property. Without notice or permission, they came onto my property and drove heavy machinery onto my driveway, cracking and caving it in. My neighbor witnessed the entire incident -- that's how I know it was them. Shockingly, they returned a second time, driving their truck into my backyard, over newly installed patio pavers, crushing my hostas, leaving burn-out marks on my driveway, and tearing deep tracks into my yard. The truck sat idling long enough to burn the grass beneath it. I tried every possible avenue of communication before involving a lawyer, but they denied everything -- even with camera footage and a witness statement. Calls went unanswered, a foreman hung up on me, and GPS records they provided had been conveniently redacted. At one point, their trucks even drove past my house multiple times, slowly, after I filed complaints. After nearly a year of wasted time and legal fees, the company walked away without accountability. I had no choice but to go through my homeowner's insurance, which means higher costs for me down the road. All I ever wanted was for my property to be restored to how it was before they trespassed and damaged it. As a first-time homeowner who worked so hard to achieve this milestone, only to have my property destroyed within months of moving in, I can't express enough how devastating this was. Seeing other reviews, it's clear this company has a long history of disrespect and negligence. In short: Do not trust them on your property. This was in Ohio! A crew team that worked out of Adrian Michigan to be exact. The pictures and videos could go on as long as my review on this company/its workers! read more

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These guys were working in my yard on my property without my permission. At least they were extremely rude about it. I should have called the police. read more

Asplundh Tree Expert - They took over part of my yard without even asking. - Tree Services Near Me

I've never seen anyone in my neighborhood hire them for tree removal or pruning. We always hire other companies. We must tolerate them due to Duke Energy and they butcher the trees and hedges when they come. Absolutely horrible. They just do not know anything about trees or how to prune. read more

I would definitely not use them again. They did not do anything that I asked and cut down several trees they weren't even supposed to cut. I would be very careful. very bad customer service. I have asked for a supervisor to get in touch and still nothing! read more

Adam and Gabe, the managers of Asplundh are extremely unprofessional and lack any sort of ethics. They cut down a section of my pecan tree that was not obstructing a power line. This was mostly at the request of one of my neighbors. When I brought it to their attention, they said they would compensate me for the damage. However, a week later they sent me a letter saying , "Our investigation revealed they were not responsible for the way your pean tree was trimmed..." This is a lie. How can you admit fault and then absolve yourselves?! STAY AWAY FROM THIS COMPANY! They have no moral standards, are highly unethical, and will damage your property and not take responsibility for it. read more

Their reputation precedes them. Absolute joke of a company. They came unannounced to trim the trees near the power lines in my wooded neighborhood. Left more damage than hurricane Helene. It's in shambles. They ruined many nice trees on my property and smashed a nice flame azalea that was nowhere near a power line. Where's the accountability? Just because they work with the power company, they are allowed to do this? Terrible. read more

Asplundh Tree Expert - Straight up cut down trees that really only needed a minor trim. - Tree Services Near Me

If I could give them a "0", I would. they butchered my tree then left the debris in my front yard for one week, killing grass. They are the absolute worst. read more

Updated they return with wood chipper truck and did decent clean up of debris. Not great but decent. I still will not give them a higher review, their communications with residents needs to be better. Letters, posts on doors. Anything is better than nothing. https://asplundh.com/ is trimming trees for Albemarle, Nc update not that it will get posted. I fell and now awaiting transport to urgent care to see what damaged I did. My dad is 85 snd it bothers hi. So much that all the debris is out there. I thought putting a few limbs at a time on my walker and naking one pile would be better. But I fell took 30 minutes to get up and tylenol and muscle relaxer is not helping. We seen them clean the other yards on Nelson Mountain rd. Why not ours? I was impressed how quickly they trimmed and cleaned the area. They did our yard yesterday. My dad is 85 and walks with walker. I am recently 62 disabled and also walk with walker. Our yard did not get cleaned up. I attempted to move some small branches but many are too big for me even to drag. Thanks bunches Albemarle for an additional financial burden to get our yard cleaned and I don't suggest using Asplundh tree services. There machine butchers the trees. And they don't finish their read more

If you are even considering using this business, think again. And If you see a door knocker with Asplundh on it, make sure you have a camera recording your yard and trees when they show up. These "tree experts" destroyed my fence when cutting a tree down to trim around power lines, crushed my newly planted rose bushes both with that fence and also with their boots, then only returned to fix after I started a damage claim with Duke energy. They are a low bid, low quality Duke contractor, and apparently have zero actual expertise in how to properly cut down trees and trim vegetation, as they left a bunch of vines hanging from the power lines they were supposed to trim, along with completely butchering the trees. They forman promised to return the next day and fix my fence, but then did not return, and instead I got an email saying someone would come back next week. They completely ignored my requests for reimbursement for the newly planted roses which they trampled, and had no response to any of my phone calls or emails. I cannot emphasize enough, this is a terrible company with no regard for personal property, beware of any interaction you may have with them. read more

Asplundh Tree Expert - Well managed tree trimming #sarcasm - Tree Services Near Me

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They did work at my neighbor's house but left a mess in front of my house from the chipper plus destroyed a big chunk of my landscaping. They could have easily parked their chipper at the house they were working at and not in front of mine! read more

This company is working with my power company. No wonder they won the contract, they could care less about people and how much work they put into their property. They can't tell the difference between dormant lavender and grass, dormant lantana and weeds. They also have no problems backing their tree trucks over bushes and sitting them on top of water lines that are clearly marked. Then when you ask to speak to someone in management, that manager apologizes for everything being your fault...... great business practices there. Thanks from my 11 and 12 year old daughters for absolutely distorting two and a half years of hard work. Thanks for trampling all over a flower bed and thank you for giving absolutely zero cares when issues are brought to your attention. Btw there are several apps that you can download to tell the difference between helpful plants and weeds. Most are absolutely free. You don't hire people that know anything about vegetation. Your manager couldn't even tell the difference between lavender and a lantana bush.... read more

There was an issue but the supervisor provided great customer service and handled the issue professionally and sincerely. I would recommend Asplundh from my experience read more

They trimmed my tree away from the power lines and completely butchered. They did ask to go in my yard but I told them not to leave the gate open cause of my animals. They opened the gate anyway. Very unprofessional a child could have trimmed a tree better. read more

Not that my 1 star review is much different than the others here, but I figured I'd share my story. Duke energy hired these clowns to come trim trees near power lines in the very back of our yard. These imbeciles show up at 7 am, unannounced, and hang out on my front porch, smoking, and spitting who knows what in my front yard. I didn't know this at the time but when I checked my security camera.. it was quite the surprise. Next, they proceed to tear down my fence in the process of "tree trimming." It took them one week to fix. Finally, they massacred my brand new rose bush. How did they do that?? By letting 1/4 of my back yard fence fall onto it because they couldn't judge how to trim a tree (they let branches fall all over the place). Oh and they stepped and stomped all over my plants and flowers too.. that I have on camera. These people are paid to damage property. I wish them the very worst. Reporting them to the better business bureau. read more

Came on to private property and caused damage to my trees and took my privacy away now I have to take them to small claims court be they won't go good for the damages read more

One star is too generous. Oncor uses these people to destroy your trees, completely butchering them. Asplundh has no respect or consideration for the homeowner. If they come to your home representing a power company, you won't have any say in the matter. Horrible experience. They ruined the one mature tree we had in the back yard (which was just recently expertly trimmed by a PROFESSIONAL company.) read more

Cut tree down on my property last July and won't come back to remove it. Also, left logs in our community. Tried to contact several times and no one contacts me. read more

Do not use this company if you dont have to... they cut our fiber optic cable and we will be without service for about a week! Crazy...they were retained by Duke and neither duke nor Asplundh are taking any responsibility for their own mistake! In fact they have both stated that it is our responsibility to deal with the internet service provider. Last time I looked a contractor is responsible for the activities of its subs...more to come.. this cant be how it is read more

Truck crew damaged my well house on 6/25/24. Tried email and voicemail to get a response that they are responsible and will rebuild the brick well house. Their voice recording says a Supervisor will contact in 24 hours. As of 6/25 no contact by phone or email after numerous calls and emails from a Supervisor. Next step a Lawyer read more

Last Friday morning I got an immediate response by email from the company. I was told that someone would be coming to my house that day to inspect the damage they did to my fence. A company supervisor arriver at my house that afternoon. On Monday morning my fence was repaired! read more

so they come out to my property and is unwanted and unneeded they make a crap ton of noise all day and they did barely any progress, then in the afternoon they come out and the power is out for 5 HOURS, and they didn't even restore the power, if they come on your property then tell them to get off! read more

Asplundh trimmed/butchered a tree in our front yard for Duke energy on Monday, 5/13. The upper limbs they cut fell onto the lower limbs and caught a wire, which eventually pulled away from the pole. They reattached the wire, but since it had been stretched to breaking, it now hangs low, low! Called Asplundh & they said there's nothing they could do. Called Duke energy & they said nothing they could do since not a power line. Called Spectrum, they came and looked & said it's a telephone line. Just got off the phone with Lumos ( formerly North State) & they said someone would come and look and see if it's their line. Just frustrated that I'm the one making the calls when it wasn't me that messed up the line!! Would not recommend this service to my enemy. They caused the problem, then didn't want to fix it. Not to mention how terrible my tree looks now read more

This company did work in my neighborhood this week. I will assume that they were hired by the utility. They left debris in my yard from tress on somebody else's property. It has been over 24 hours and the mess is still sitting. I called and was told that company policy is that they have 24-48 hours to remove the debris. As if their company policy means anything at all to me since they were not hired be me. I specifically asked if company policy is to disregard individual property rights, I got a non-reply. I was told that the job supervisor would call me by CoB that same day..... as I enter this review at 6:09 PM - no reply and nobody cleaning up the mess. So apparently policy is cut limbs from property "A" and dump the debris in the yard across the street property, "B", and not clean it up or respond to complaints. The level of...or lack of customer service is almost unbelievable. read more

Duke power hired them to butcher the trees on our property. They cut the tops off of the cedar trees, which will not grow back and left the trunks. They could have at least cut them to fence height. Their arm machine went through and the guy using it even cut in on the sides of the trees vs just the part facing the power lines. These cedar trees were far away from the power lines and weren't going to be a problem. They left cut fallen branches on our side of the fence, and just clearly did not care about the trees health. read more

Asplundh, contracted by Duke, came onto our property while I was at work and cut down two large trees that were not a threat to their lines. One of these was shielding us from an eyesore next door. It will take years to remedy this. They knocked down a snake fence in the process and left a mess. They also cut down three expensive rare trees I had planted and a red mulberry tree we depended on for fruit. A weeping cherry tree was also destroyed. Their only notification was a door hanger stating "routine trimming may be required. " When I protested, their response was " only brush was cut", despite the fact that the logs are still there. Do not let Asplundh anywhere near your trees if you value them. Greg J read more

This company did a wonderful job cutting branches on my street and cleaned up the mess perfectly!

They came on my land, cut trees, fruit trees & flower bushes nowhere near the power lines! Left the biggest mess ever! We're disabled senior citizens not able to clean it up & don't have the money to pay someone! They had no right! I'm going to contact a lawyer to see if I can't sue them! Judy Parsons 375 Hendren Rd, 28654, NC, they had best contact me!! read more

This company was working trimming trees away from wires alongside the road. I came home to find one of their trucks turning around in the middle of my yard 1/2 way down my driveway. I did not hire them and gave absolutely zero consent for them to access my yard (way far away from the right away zone). I literally lost it. Who the heck turns a truck around in the middle of a homeowners yard where they had absolutely no business being. I confronted the guy and he wouldn't even look at me. Wasn't sorry and had no remorse for putting ruts in my grass with his heavy two ton truck. I have called to report this and not one person from this lousy company will call back. Just plain disrespectful and horrible customer service from their office. read more

They were in my neighborhood trimming trees for Duke Power. They left trimmings all over my yard and didnt clean them up. The crew left water bottles and trash in my yard. Found water bottles stuck in the bushes. They left gates open. And they butchered the trees they cut. Their work looked like a 12 year old did it. read more

Do not let this tree service on your property they will damage your property and will not take care of their damage that they caused

This company cut down half of a 150 year old Nellis Pear tree whose branches were not even as tall as the power line. I would not have minded if they trimmed it, but to cut half of it? I'm afraid they have killed this precious antique tree! I am beyond livid! The tree still produces and my family eats the pears. I HATE, HATE this company. read more

Tree expert is their name? They have no expertise ither than destroying your personal property. If you have a door hanger telling you that they are trimming marked trees, ask that they do not do anything without you personally present. We had a door hanger saying they marked trees for trimming. Thought not much of it until they came onto my personal property and removed a tree they accidentally destroyed, then proceeded to settle by planting whatever tree I wanted. They destroyed my property in upwards to $30K and want to fix it by planting a tree worth $500 they probably stole from your property. Don't let these thieves who make billions of dollars in revenue steal from you. They refuse to pay actual property damage claim of over tens of thousands of dollars. They are scum who try to prey on the undereducated. I am very much educated now and demand a reasonable sum. Asplundh is trying to bully me into settling for pennies on the thousands of dollars. Nope. Scum bags. They have threatened me and my wife and I won't put up with it. They are clearly trying to intimidate us. We won't be intimidated. read more

Asplundh Tree Expert - Tree Services Near Me