The care and thoroughness of this practice is amazing. From robust and investigative questions to…read moreplans that make sense, this clinic has been beyond helpful. If you are tired of being a "12 minute patient" (no time to really explain what's going on or to receive subpar care), Aspen is the place to go. After 20 plus years of signs and symptoms being ignored (IYKYK), Dr. Mele took the time to listen and help create a logical plan. My pain is reduced, my functionality is increasing, and the best part is, I am actually listened to. Thank you to everyone at Aspen for your kindness, knowledge, and understanding.

Horrible! If you have MOLD... Run. All about money, not about care. Dr. Mele doesn't know how to…read moretreat people nor children, especially for mold. Dr. Mele has been terrible! I've found Dr. Mele is money seeking, doesn't tend to her patients needs/ concerns, within timing in which is important. The meds she put me and my 2 kids on were not fitting to the diagnosis of mold. In turn her protocol of meds caused huge reactions w/ with my son in which it took Dr. Mele 3 days to respond while she was out of town. There is no On Call Doctor, and Dr. Mele is prescribing meds that regular doctors or ER wouldn't understand. This company should be available for emergencies when they are prescribing especially to little kids. My son was close to a fever, throwing up, nauseas, crying in pain, diarrhea, extreme stomach pain,  pale, with painful hot itching red skin patches all over his body, and myself severe stomach and liver pain for weeks, and my daughter severe diarrhea. Her reaction was to get off the meds, nothing else for help, and we'll revisit over a month later. SO that's a family that's ill, and tested positive MOLD (kids high levels of mold) to wait for treatment all that time. Also she also prescribed us meds UNDAS, drops, nasal sprays, AND NAC before our mold tests came back positive! This is the stuff that made us ill. All Money! Some of the concoctions she handmade and I had to call in and ask Jane what is in these prescriptions and what do they do? I couldn't read the label and neither could Jane the receptionist. Dr. Mele didn't address all my health concerns that were important, and when I asked about my other medical concern (she even asked for my scan for the initial visit), it's was you need to make another apt, and said to me I asked you if you had any more concerns, but in truth she did not say this, she said we're ( her and her trainee) going to step outside to review a plan, came back and said she needed a few days to figure out a plan for the mother and cut our apt short. After we drove 2 hours to get there! After mentioning me having to pay again, I said I shouldn't have to, and Jane said if I wanted I could bring it up in the January apt. Our Labs &  Mold Test results Dr. Mele has been unwilling to review without an appointment a over a month later. Tested in November, scheduled for January. She said she felt our tests weren't emergent, even though we are ill. She won't talk to us like she originally said upon first meeting, I only talk to Jane the receptionist. My kids doctor who used to treat adults for mold, my doctor, and 2 different functional Doctors for kids and adults have told us our tests needed to be tended to right away (!) and that her protocol, especially NAC, should have never (!) been used starting out. My Doctor and the Functional Kids doctor felt additional labs needed to be done right away, and the tests were cause for concern. Dr. Mele should not be treating people, especially kids, for mold. We spent a lot of money for visit, tests, and meds for no help, no care, no concern. $1700 first visit. And Dr. Mele threw in my face she thinks money is a issue, I never mentioned that, but I did for the more and more apts she/Jane wanted to schedule, but money...of course it is important, I have a family and this is all cash....no insurance to get my family well. Everytime I called to ask something it was money money money, schedule for every little thing...there's no Doctor communication only with her receptionist. Dr. Mele might know other things to treat...but NOT MOLD! If you think you have mold exposure...don't go here. See a functional REAL doctor that specializes in MOLD.

This place is amazing. Their staff is very attentive and knowledgeable. Between physical therapy,…read moreoccupational therapy and speech therapy everyone provided all the support to help me regain my speech and increase my strength to help me gain some independence after my stroke. My case manager also helped out tremendously with helping supply me with equipment to use when I was discharged and resources to help with if I need more assistance. The staff is amazing and I highly recommend this place to get better. I miss them all there after being home for a few days now.

Nursing , therapy and cafe were great but I witnessed and heard how the docter treated the nurses…read moreand was shocked. They work very hard and seem overy worked and understaffed.

Went in about 1 15 mins before closing. One person waiting to be seen. Was told no more walk ins…read morebeing taken. No reason given, no questions on why I needed my daughter seen. Should have known this being NAHC runs this place.... What a joke of a monopolized health care company...

Absolute nightmare when it comes to billing. Wife and I went at the end of January and had to put…read moreit on a credit care to receive care but were told it should cover our Medicare deductible for the year. Well, its July now and they still haven't submitted a claim to Medicare so we've ended up paying our Medicare deductible twice. We've called several times and they still haven't submitted the claim. Basically we've been ripped-off $500 because they've paid so have no incentive to "do the right thing" and submit the claim. My advise is to never ever go there even if you like the level of care.

Excellent, prompt and courteous service - every visit is consistent and professional, with onsite…read moremedical doctors, nurse practitioners, nurses, physical therapist and amazing health coaches! A great experience.

Vera was promised to local government employees as a same day, one hour appointments. In the almost…read morethree years we've had it, this has never happened for my husband, daughter, myself, my staff of 17 nor myself. A month ago I was desperately ill. I called and received a next day appointment. I could barely move to get out of bed and was so sick, but got dressed and made it to the car, then hit traffic. My husband is blind, so he cannot drive me and my daughter is away at college. I called as a courtesy to say that I was running 10 minutes late and explained my issue. The receptionist was as cold as a Flagstaff New year's morning. She said they had to cancel as I only had a 30 minute appointment. What happened to the hour long promise?.I told her I was fine with 20 minutes. She told me my appointment was already cancelled! Now I have been there.a couple of times and no one ever met me at the door to take me right back, so this was bogus! I was then sick in bed and missed 10 days of work! I struggled through the next two weeks self medicating when my husband said to swallow my pride and make another appointment as I wasn't getting well. I called on Wednesday and they gave me an appointment on MONDAY! Definitely not same day and definitely not triaging as I'd been so ill for so long. I went to urgent care and was put on FOUR meds, because I am so sick. Then the snotty receptionist called this morning to offer me an application tommorow. When I pointed out her poor triaging and how sick I am, she coldly pointed out policy. My story is not unique. We have reported to HR how several staff members have experienced when one has called and received an appointment a day or so out and later on the same day with the same symptoms another staff member calls and gets an appointment sooner. It's not because one opens up because we always say that we want to be on the wait list. Other states have poor review for Vera. We were assured this one would be different. Just another broken promise.

They do not call you back, do not do refills, and the front office staff is the rudest I have ever…read moreencountered. i was told to come in the morning of my appointment for labs, and I had fasted. Not only did I not get the labs nor get to see the doctor, they took me in back to get interrogated by the billing department about a 40$ past payment. They also knew I was out of my blood pressure meds and seemed to be purposely trying to upset me. I will never go back there.

Where do i start, my family member is very sick. East Flagstaff Medicine seems to care more about…read moremoney then they do helping their patients. The last month my family member has been going through a lot of life threatening situations. I don't think the gate keepers know what their role's are. As it is the medical fields here in flagstaff do not talk to each other. We have been going in circles since he was diagnosed. That's where I come back to East Flagstaff family medicine. I have reached out to this office who has been our families Dr for over 20 years. Honestly I think if our Dr/nurse practitioner (Sara Reeves) would just call me or my husband back to hear our concerns we might be able to understand why we are always referred to the ER, which is it's own hell hole. Today was the last straw when our specialist said we needed to contact our primary dr for a referral for a procedure. Again another circle. called East Flagstaff Family medicine to get the referral , after waiting on hold listening to everyone's resume I got through. When I finally got the receptionist that put me on hold for ever, just to come back to tell me we needed to go to the ER. For a referral really???? I'm done with them I love Sarah Reeves, but, It's hell to get to even talk to her. I will never refer this office to anyone. If you sick just go to the ER, apparently that' the only place that can help you and not even then. I suggest you look at all the reviews that have the same referral to the ER. or urgent care. this is weird since they are looking for customers. I guess they can't be sick. hmmmmm

Go anywhere else. I know Flagstaff is a small town, but you can do better. In my experience with…read moretwo employees here (one personal and one anecdotal), they won't listen to you, will equate your experience with theirs, misread test results, and/or prescribe you an inappropriate medication.

Saw the nurse practictioner via zoom for 15 minutes and they prescribed abilify that caused…read morephsyosis and sleep paralysis. During follow-up appointment, they refilled my prescription. I almost killed myself on abilify, they didn't care. Then, they went under new management shortly afterwards. They are not here to help others, they just want to make money and thats it, just worried about their retirement, not the next generation of humans.

I have seen Dr. Moezzi and Dr. Flint, and their PAs are just as skilled as the doctors. Every staff…read moremember, including the physical therapy team, consistently provides excellent care. While I have seen some negative reviews, I understand that occasional delays are normal. The frontline staff always greet you warmly and make you feel welcome.

I strongly feel that they should remove the emergency ortho from and website. When I walked in…read more complete pain, I was told there are no appointments today. The woman at the front desk was abrupt and rude. Incredibly bad experience and I have never left a bad review for any business Flagstaff prior to this.

Awesome people who are trying to help me, always giving me Assistants when needed a must place to…read moreget your hearing tested

Really poor communication…read more They lost the first referral - they we're supposed to call me to schedule the procedure. After waiting for weeks for the call, I called them to find out they had no record of the referral. I had the referral sent again, filled out forms, and now I've been waiting for a week for a scheduling call back after I was told they would call back in a day or two. I can't seem to reach anyone via phone. They suggest trying the "chat" on the website but after waiting for a bit it just says "Sorry! Could not connect you to an agent, please try again." This is during business hours.