The dentist provided terrible service. I absolutely do not recommend this place. Dr. Whitley Taylor They don't do a good job, I know from personal experience; they're only good at taking your money. read more

They do not share your x-rays with other dentists or you, so you are throwing away your money unless you work only with them, which I would not recommend. read more

I almost NEVER give a 5-star rating to anyone, however, Dr. Taylor deserves it. The office is clean (as a dental office must be) the office staff was efficient but Dr. Taylor is clearly the star. The technicians are "OK" but she is the one to see. She is knowledgeable, easy to talk with and takes care of your needs. Cute, too. read more

Was out of town, had an issue, they addressed it. Clean and professional. Was not expecting based on low reviews rating.

After confirming our appointments via the automated system the day before, my husband and I drove our three young children over an hour from our house to be told they had cancelled our appointments. They told us they wouldn't be able to do our cleanings for more than six months. We told them we would be scheduling our cleanings at a Aspen Dental closer to our home (we just needed a new patient assessment) they told us they wouldn't see us at all unless we agreed to continue coming to this location. They were rude, inconsiderate, and did not care that it was an inconvenience. All Aspen Dentals are supposed to be one network that you can use interchangeably but apparently they don't care. read more

Thank you Dr. Taylor! You and your office staff are wonderful! I had a wonderful experience with the receptionist, Kelly, and the dentist Dr. Taylor. I felt I was in a bind, on vacation here for the next two weeks, and was experiencing a lot of pain and even flu like symptoms after my root canal I had had back home just 6 days previous. My general dentist and Endodontist were both unwilling to prescribe me an antibiotic without seeing me. Dr. Taylor's office fit me in same day. Kelly called my dentist back home pleading my case to them again, no luck. Then she spoke with Dr. Taylor and approved the new patient visit price for my visit, just $29 to take a couple x-rays and have a quick consult with Dr. Taylor. I expressed concern for possibly needing an antibiotic to hold me over until I can get seen back home. Even though she didn't see infection or problems on the x-rays, she prescribed me an antibiotic just in case. I feel really grateful for her help when I was feeling pretty locked up like I had no one to turn to. Thank you so much! God bless y'all! read more

Went to see if I had a lower jaw infection and possibly get 4 teeth extracted. Long story short I was advised to get all my teeth removed never told if I had an infection and was consistently up sold on out of pocket care after insurance coverage. Never offered to just take care of the 4 teeth I asked about or addressed if I had an infection. Don't waste your time and money. They called me 2 hours later to say they could pull the 2 bottom teeth and the insurance would cover all cost. But still no word on if I had an infection. Bad business practices and zero patient concern. read more

First class business, easy to deal with, great customer relations, fair prices, wish other dentist new how to run their practices this well . read more

Made appointment about 1 month in advance. Just 1 DAY before appointment Aspen told me they need to reschedule my appointment, which I did (agreed to the 1st suggested date/time whatever they wanted). Only when I came to Aspen for appointment (after 1 month), they told me they will REFUSE me ANY SERVICES without SSN (manager said, citing "your attorney can talk to our attorneys. I'm not going to argue with you"). Obviously Aspen have not heard about American Medical Association statement H-190.963 "Our AMA policy is to discourage the use of Social Security numbers to identify insureds, patients, and physicians, except in those situations where the use of these numbers is required by law and/or regulation.". Of course no one told me Aspen demands SSN when I was making appointment IN PERSON in Aspen office. Why care about 1 month of patient's time? Better demand SSN right at the appointment, so that few could say no and not look for better place all this time. Aspen is 1st dental clinic ever that REFUSED me ANY SERVICES without SSN or even asked for SSN. Manager said they need SSN to file claim, which is a LIE. All my dentists somehow could file claims WITHOUT SSN. The only reason they need SSN is so that they could screw your credit history! BTW, there was smbd's else SSN # lying for open view right at front desk. There was no way to even determine a range of filling cost even if you tell them how many surfaces you need. The only answer you get is "it depands on this, that, etc, etc". No matter how you try to specify - they will not give you any idea on the cost range. read more

Do not go here! I had wisdom teeth removed last week and starting out, the oral surgeon did not look at my X-ray until 10 minutes before I was supposed to have surgery. When he looked at the he saw I had an extra tooth so I had to pay $400 extra out of pocket day of after I was assured there would be no out of pocket cost day of. Then they did not give me enough anesthesia so I woke up in a panic attack 15 minutes into surgery. The doctor the proceeded to snap in my face and tell me to get up. Since that day I have called multiple times to attempt to get some of my money back since they did not pull all of the teeth, only to be given the run around each time. read more

I am terrified of dentists. I gave them a try and wow. They did wonderful job to keep me at ease and painless as possible. I recommend them highly. Thank you soo much read more

Absolutely horrible business. My wife made an appointment to have a tooth looked at that had a receding gum line, keep in mind she had no pain, just some sensitivity on the affected tooth. They opted to cover it using an external filling. After her appointment, they took 45 minutes to check her out. Two days later, a piece of the filling comes off. No big deal at this point, surely they will just make it right and fix the issue. My wife goes in at the next available appointment they have, arrives ten minutes late (we have a newborn and had to have a babysitter because they don't allow kids in the practice), but still arrived within the 15 minute allowed late time. They proceed to tell her they can't see her because she was late, after explaining they told her they had a 15 minute window, they see her. They then proceed to tell her they don't see where any of the filling has come off, and act like she is lying about her tooth hurting now. After not fixing anything, insinuating she is a liar, they then refusing to refund her the money she paid to have the tooth fixed to begin with, they begin telling her it's her fault for being late. At this point, my wife is pretty upset. She tells them they need to issue a refund due to not making the issue they caused (the pain in her tooth that started after the filling was put on) right. Instead of issuing a refund, the women in the office then lie and say my wife was "yelling" in the office and "made the office staff uncomfortable" even though she never yelled and was simply asking for a refund for services not rendered. They then proceed to "ban" my wife from being a patient with them after lying about her conduct. The best part is, they are claiming now that since she is "banned" they can no longer issue a refund after already refusing to do so while she was a patient. So, if you got to Aspen Dental, you can expect to have rushed, subpar, dental work- Then, if you complain about said work, they will act as if you're lying. If you proceed to complain more and request a refund, they'll refuse, ban you, and then claim the reason they can't issue a refund is because you're banned. Absolute a scam of a business. We weren't going to patronize this business after the initial visit due to the work done, or lack thereof, but now I want everyone to know what scumbags they are so hopefully it saves another person from dealing with this terrible business. Rushed, faulty, dental work. Catty, lying, office personnel. Basically a scam dentist, cash cow, get you in and out, don't fix the issues they caused type of business. If that sounds like a good experience to you, go see Aspen Dental! read more

If I could give them zero stars I would. Before I made the appointment I gave them my new insurance information. Well I got a bill for the check-up which should be covered by my insurance. I went to the office and they told me they send it to my old insurance and it will be correct. A month later I got the same bill amount. So I called and they told me my insurance denied it. I called my insurance and they told me they have no claim from that office. After calling back and talking to the "manager" she gave me attitude and said nothing they can do. Well I found out they were sending the bill to the WRONG P.O BOX. NO APOLOGY from the so-called manager. Do yourself a favor and go to a REAL dentist office. One that know what they are doing. read more