I see the Aspen Dental commercials citing paitent care and desire to improve the specific state and location. I just moved to Ocala Fla. Unfortunately I had a tooth emergency. I tried every Aspen Dental to see me if they would see me and possibly repair/replace my tooth. The sad thing is not ONE of these Dental treatment centers would even consider seeing me let alone treat me! The staff answering the phones were rude and totally insensitive to my situation. When I finally found one location that would see me they stipulated i needed an appointment before i could do a "walk in" for treatment. I rushed to the location and the woman at the desk told me flat out she did not care if I had an appointment and would not see me at all. I can assure anyone that reads this that it will be a cold day in hell before I reveive treatment from this Company! ​ read more

WOULD NOT RECOMMEND! The staff at the Ocala Aspen dental is great. The same cannot be said for Dr Sadda. My 82yr old Mom just had several extractions done. He refused to give her the gel application before the novacaine shot, then proceeded to give her seven shots. Separately, he was very rough with the extractions. She literally came home in tears, and as a result of the pain and experience, her BP shot to over 200 and she is highly hyperglycemic. It's sad that these doctors/dentist only work in the best interest of their pockets and not their patients. read more

The folks at Aspen Dental in Silver Springs Florida are professional and know their business!! I called that morning in horrible pain and they said come on in!! I had a difficult extraction and Dr. Barrow with the help of Miss Lisa got the tooth out and I felt instantly better!! Miss Hana did her magic and I was able to arrange the financing necessary for the procedure. I'm not kidding when I say " The folks at Aspen sincerely care and give you their very best care with every patient!" I witnessed children and people of all ages waiting to be seen. The wait was minimal and I enjoyed visiting with the other people. Aspen Dental is worth the trip!! read more

not good, make appointment and they will put other people in front of you and never even see you, put you off make you come back 20 time for one thing. so they can milk your insurance. read more

Implant angled 30 degree making it difficult/almost impossible to put crown. Have to redo, very distressed.

Getting ahold of someone at the office can be very frustrating.I am on the verge of going elsewhere for my dental care.I have had decent work done at several Florida locations.The customer service is starting to decline.The lack of someone to answer an office phone at the Silver Springs Ocala office is getting beyond ridiculous. read more

The extreme lack of communication within the Silver Springs, FL Aspen location guarantees you will have a horrible unprofessional experience. We went in for a denture replacement appointment and instead of it being a quick in and out we sat there for four and a half hours with very little communication on what was happening. The dentist spent all of 2 minutes and then had the nurse ask me to wait in the private waiting area. I then was told to go to the front desk to pay. I had to tell 4 people multiple times that I only wanted top replacement dentures. I even explained that on the website it states replacement dentures start at 399. The front desk cashier was horribly rude and just said "well they aren't" It was by far the worst dental office experience I've had. The only bright side was the X-ray technician was fabulous. She tried to help but was limited with her own time line. The also are very rude when it comes to insurances, on Aspen's website it states they take my dental insurance but the front desk kept saying no and it must be another location. If I could give them a 0 I would. Rude, unprofessional and just plan unpleasant. read more

Very poor communication skills. Wife called and left several messages via voice mail and live. She was in need of an extraction and Aspen was a provider for our insurance. Wife dropped of requested X-ray and referral, then waited and waited and waited for a call. called more and left more messages. She never received any response. Final call on 2/5/2025 and was informed Aspen does not do single extractions. Almost 2 weeks they sat on this when one quick answer is all that was needed. Don't bother with Aspen, worthless! read more

What an awesome place to get your dental work done! Dr. Desai and her staff were super professional and took care of me like I was family. The cleaning was very quick and I barely had to wait very long, and they made me feel comfortable despite me generally disliking my dental visits haha. Anyway, will definitely be back to this place, you should check it out too! read more

Aspen Dental - General Dentistry Near Me - Ocala, Florida

Nothing but a nightmare for the past year. Avoid going here. Horrible customer service, no one ever answers phone. Double billed us. You can't make an appointment online if you're already a patient. read more

LIARS!!!! Lousy work. Told me in 5 years I would get another set of dentures. 5 years here and they tell me no such thing. The girl I spoke with does not work there anymore. The package I chose gave me that. Not true. Do not go to Aspen Dental. read more

They never return your phone calls or do follow-ups as they say they will. I've called them everyday for a week straight for an emergency extraction. I've spent more time on hold then actually speaking with someone. The one time I did go into the office they rather have had personal conversations then greet or communicate with the patient. Poor service all the way around. read more

The office manager Natasha was rude and unhelpful, and refused multiple times to explain what would be the process for making payments if you make future appointments for a family member. And she was clear there is no one to whom who you can express concerns about it. Beware. read more

Worst dentist!! I went to Aspen for extractions & dentures. I paid extra for the "better" dentures & additional warranty. The final dentures don't fit - they're too big. I actually have to take them out to eat. The "teeth" are too big & protrude, making me look buck-toothed. Because of the form, it causes pain in my jaws when I try to chew. When they wouldn't remake them, I requested a refund. Not only would they not refund my money, they voided my warranty & banned me from the practice. I just found out that they left a broken piece of tooth in the bottom that is trying to work its way out. It HURTS! I haven't been able to put in my bottom plate for months. DO NOT go to Aspen Dental under any circumstances. read more

The receptionist was the only good thing about the place friendly and helpful. It seemed like they overbooked patients so people had to wait inside for more than 2 hours to just to get an xray . One of the patient has an appointment at 7 and was still there when we left at 10 am. If you have a whole day to kill and want to watch tv at a dental office this is the place to be. read more

Very disappointed in the whole experience from having to redo the paperwork twice to the xray machine not working to the office furniture being dirty and some of the chairs with rips in them. Then they tell me my insurance doesn't cover cleanings or the exam which I know is clearly not correct. I got attitude when I said I would not pay for a cleaning that is supposed to be covered by my insurance and left with paperwork telling me the treatment plan they set up for me would cost me almost $1500.00. I am not wasting my time with this place again. read more

The worst dental office I have been to. They are thieves and owe me money for not performing service. The office manager should be fired for disrespecting and using abusive language to an elderly disabled person. No one go to Aspen dental. read more

This is by far the absolute worse business. They do not have any idea how to make a set of dentures and they do not stand behind there work and they do not stand behind their warranty. We will be seeking compensation for money, time and undue stress. This business should be shut down. read more

Two of the Aspen Dental offices in Ocala are so screwed up they don't know if they are coming or going. I have been going to the office in Silver Springs, Ocala and all I have ever had at that office is a headache. They don't bill my insurances. They had their phones down for over a month. After that they had to shut down their computer systems and I was never able to get an appointment to continue my treatment. Now that I finally was able to get an appointment they are trying to charge me for another treatment plan because the dentist that did my original plan left the practice. They argued with me about what I got done already and about how my insurances work. They have no clue and just want to try to charge more money on my accoun. I have all my paperwork from the start of treatment and if I have to take them to court for being thieves, I will. I will never ever do business with Aspen Dental. The only reason I am still finishing up my treatment is because they already got my money. read more

I had my teeth pulled and in the process I had to ask the dr shut the door so I as a patient could get some privacy. Once I am complete aspen contacted me to tell me I have a remaining 529 left on my account and did I want it refunded, so I filled out the paperwork for the refund and I waited 2 months. I called back they said the new amount was now 459 and it should appear in my account in 2 days so when that didn't happen I called back and they said there is 6 dollars now. This dentist just ripped me off for 500 dollars. I will never go back and neither will anyone in my family. I don't recommend this dentist when looking for a quality honest dentist! read more

I am not a new patient at Aspen dental. Actually, I've had 2 previous visits with them which both went fine. My tooth extractions were done the same day. Today's visit was completely different! First off when i made an Appt for this visit i checked in as a Tooth Pain and my Appt was set for 9am. I got there a few min early and was called in fairly quickly but between the X-rays, hygienist chat and the Doctor i was there for 2 hours and they didn't do the procedure there. I really needed a tooth extraction because i was in severe pain and i've made it known. Employee told me they had no time to do it the same day which my wife sat in the waiting room and clearly heard the employees in the back telling each other to call certain people to come in because they have room! Meanwhile I'm already there, in pain and they couldn't do the extractions?! And as a reminder I'm not a new patient! I have to wait another 4 days in pain until i can get it taken care of! Mind you....I paid in full for the services. It seems like they only care about charging your insurance and collecting there money QUICKLY but to help a patient in need takes several days. read more

Aspen Dental has the worst customer care of any business in Ocala. After calling and requesting I rearrange my schedule to accommodate them I agreed to reschedule my appointment one day earlier at 12:30 pm. I arrived at 12:20 and signed in, the receptionist never looked up from her desk nor was my presence acknowledged. At 12:30 I was called to the desk and told I would be called back momentarily. Thirty minutes later at 1 pm I still had not been called back. I would add the office was empty, with no one coming or going. Aspen dental does not care about your time, they do not care that you have rearranged your schedule at their request, Aspen cares that you sit down shut up, and accept their horrible customer service. Do yourself a favor and stay as far away from these hacks as possible. Aspen Dental 4910 E Silver Springs Boulevard should close, retrain the entire staff on how to treat customers, and give it a fresh try. Aspen Dental afforded me the worst dental experience I have ever had. December 7, 2022. read more

Went there for a toothache late last year and was told I need a root canal and a crown, but because of my "GREAT" insurance, it would only run me about $300.00 (which I paid). Now I'm looking at a bill for $763.40. read more

Customer service desk very rude. They don't care about you. Also this place is always trying to make things look worst than it is by getting you to purchase medications or special paste to improve your teeth when your teeth are perfectly ok. Not a trust worthy place at all. Good luck with this place!! read more

Around November 2017 they made a set of false teeth for me, they did not fit well. The teeth made me bite the inside of my lip often, which made blisters. Around October 2018 they made another set, different location. Ended up with the same problem, doctor told me I had to train my brain not to bite my lip. Went back to the first location and spoke to them. Person in charge told me they would speak to the doctor and get back to me, did not hear anything. November 2019 went back four times and called twice refused to talk to me. So much for their guarantee and seven year warranty! read more

Scammers! I scheduled a new patient visit with a cleaning. They took xrays then put me in a room to see the hygienist. She examined my teeth one by one and called out numbers 1-6. She said 1 is good 6 is bad. All I heard was 3,4,3..4,3,3.. and so on. She poked my gum with the scaling tool which I definitely felt. After the exam, she said I had a lot of plaque buildup- thus the high numbers ( I have NEVER had an issue with buildup, I take care of my teeth). I would need a deep cleaning (lol). Then she asked if I tasted blood (DUH), she said that it was my gumline which was showing excess buildup. THEN she told me I had a cavity behind one of my lower front teeth. She gave me my papers and told me to go to the front dest. Umm, where is my cleaning? The receptionist said I needed to come back, for the deep cleaning and the cavity to be filled. I made a point for this visit to be a CLEANING. I asked her how much this was going to cost and she said $340.00. I get 2 cleanings free of charge each year. She said its going to cost because of the deep cleaning they need to do. I walked out. Went back to my first dentist just this morning. He said my teeth look great, there is no plaque buildup and cant find a cavity anywhere. Please beware with this office, they are out to make money! read more

These people charged me 470 dollars up front for a deep cleaning which I agreed to pay, but they offered me a toothbrush and i asked the receptionist is it gonna cost any more if i get it and she said "no". I later received a bill in the mail for 120 dollars for said toothbrush. They dont care that this woman lied to me so they could charge me. They said im sorry sir but services have been rendered. Dont get screwed over. Dont go to Aspen dental. read more

Not super impressed but they are going to fix my teeth . . if I could change my mind I would but have already used care credit to pay the charges and had the dental plan that they honor. I was in their chair for almost 2 hours and still have a backache. I have never sat in more uncomfortable chairs in my life. read more

So both I and my wife are busy people that work for a living. We scheduled an appointment two weeks ago (a few months at the time I edited this to be more accurate and understandable as it still broils me a place could disrespect there clients like this.) received a call the day before while we where working and could not respond as we didn't get off till they where closed. They took the liberty to have us waste a days work worth of pay and canceled our appointments cause we couldn't answer. We wouldn't have set the appointment if we weren't going to keep it. This is treating there customers like they dont want or need there business. why would you trust a doctor's office that doesn't trust you and offers a well if you sit around and wait we can try to see if we can take you as an emergency walk in as a best they could do. Wouldn't have set an appointment if I hadn't decided to go. You want me to pay you to cost me money and provide no service... wasting my time there's a million and one cheaper and better dentists pick any place but this. They have enough money to waste your time and not have my business which i actually had enough work needed id have been a nice paycheck. I'll go somewhere that cares about there patients. read more

Pissed. The villages & Ocala same owner (FYI.. not using my real name here) I scheduled an appointment for a cleaning as a new patient. The first available appt was here in the villages. I waited for this appt. I get here and I'm told that I'm not getting my teeth cleaned today. I said what??? The dental assistant told me their policy is first to x-ray me and evaluate me. That's my 1st appt. Then I come back, and that their FIRST available cleaning is in December. (December! It's Aug7th today!! You can't make this stuff up )Then she tells me it's the law. Ok. It's the law. So I told them when I called to make the appointment at your "call center" it was NEVER mentioned that it's a two-part appointment and that your 1st avaiis DECEMBER!! 4 months away!!! I scheduled a cleaning for today! I specifically told the girl that I needed a cleaning before 10 August & that I had an event coming up. So, in essence this was a complete waste of my time and I NEVER would have agreed to this ridiculous timeframe. I could have searched for another dentist. Apparently the person at the call center didn't know her job and I said to the guy behind the desk where is the office manager? The manager wasn't there. I asked if I could speak to the dentist. I did not get to speak to the dentist. The staff said that they were going to review "the call from the call center" - Like that's going to do me any good today. Here's another little detail. I was quoted $70 as a new patient for a cleaning. These people at this office in the Villages said that's incorrect as well. What a total sham. Whoever owns this franchise you should know about this. To the general public be warned to double check all the information you get from this company before you schedule an appointment with Aspen dental. I'm currently at the one in the villages writing this from the parking lot I'm so upset.The call center People apparently don't know their job. As for the people at Aspen dental in the villages they weren't very sympathetic that I drove 45 minutes to get here Plus I had to premedicate prior to this appointment. No courtesy was given to me to possibly fit me in at a diff location, somewhere after getting examined and x-rayed today, nothing zero zip. Wow all I have to say is in today's day and age if you don't have customer service good luck to you. I told them I was going to leave this review. They didn't care about that either. My suggestion ?.....go somewhere else because you may not get what you're expecting, what you were told.......and if you have a problem you may get the same treatment. In closing this is the first review that I have EVER written. read more

I was scheduled to have 6 cavities filled. They planned to split the cavities up into 2 appointments. Upon receiving service for the first 3 cavities while the young female dentist was working on Realigning my bite. She asked me was my bite ok. I told her That I was numb from the Articaine shots she administered so I couldn't tell. At this point she turned to her dental assistant rolled her eyes and smirked. I don't think that she believed I saw her but My wife was on the other side of the room and she saw her gesture as well. I felt like this was a very unprofessional thing for a trained dentist to do and i didn't feel very comfortable for the remainder of the Stay. Honestly I just didn't want to leave with my bite off centered. Also the the front receptionist Jessica is very rude. I called to cancel an appointment at which point she snap at me and said she wouldn't schedule me any more appointments. My honest opinion is that Aspen Dental on Silver Springs blvd in Ocala Fl is focused more on numbers then great customer service. Just look at their Reviews Google. You try not to believe everything you see but the proof is in the pudding. and I experienced it first hand. read more

My experience was very pleasant. The staff was very kind and very knowledgeable. The location was somewhat out of my way as my wife made the appointment and like a typical man I didn't realize it till the day of my appointment. Because of my experience I will continue my dental needs at this location (Ocala, FL). read more

I was due for my next cleaning, the staff greeted me warmly and had me checked in within a couple of minutes. The Hygienist Kayla, was great and thorough on the cleaning keeping up with my needs for cleaning around the work I have had in the past. I would certainly recommend friends to go to this location for great dental care. read more