Absolutely would NOT recommend this place! I'd go to India and get whatever dental work done on the side of the road before I came back to this place. Terrible customer service, you're not a patient but just another customer very big difference. My appointment got cancelled because the 2 girls that work the front desk ended up leaving the front office early to go clean out their Nissan rouge suv. Although I was told it was because there are 3 other customers today and I wouldn't be able to be fit in, I waited in the parking lot to see the 2 office girls playing and laughing as they cleaned out their car! read more

Aspen Dental - Niceville, FL - General Dentistry Near Me - Niceville, Florida

My name is Tamara Oliver and I am 66 years old. In September 2024, I required significant dental work and visited Aspen Dental in Crestview. However, I disagreed with the treatment plan they proposed. Since Aspen Dental was the only provider that accepted my insurance, I decided to seek treatment at their Niceville location. The treatment plan in Niceville was more reasonable. My responsibility was $4,196.25, which I paid at that time. On December 2, I underwent the extraction of all my teeth and was provided with a set of healing dentures. Unfortunately, they did not fit properly and caused numerous oral sores, necessitating the removal of the lower denture due to excessive pain. I have been unable to wear the lower dentures since December. Eating has become a challenging experience. My diet consists primarily of soup for several months. I have lost interest in many of my favorite foods. I have refrained from dining out, as it is an embarrassing and humiliating experience. Additionally, I now speak with a lisp. I underwent three adjustments, but the night before my fourth adjustment, I received a call canceling my appointment. When I inquired about the reason, I was informed that they could not treat me until I paid my balance. I was surprised to learn that I still owed $5,420.23. I do not have the funds to pay this balance and have charged the $4,200 + that I had already paid. Since December 2, I have been unable to eat a normal meal. I requested a refund, but it was denied by Randall, the office manager. I am concerned about the breach of their peace of mind promise and money-back guarantee. I had received a clear and detailed treatment plan in writing, ensuring that I was fully informed of the financial implications. I had also discovered several online groups, such as "Stop Aspen Dental" and "Aspen Dental True Stories," where I found numerous similar experiences, some even more severe, across the United States. This situation raises concerns about bait-and-switch tactics, deception, and predatory practices. The embarrassment and humiliation I have experienced, even around my husband, are overwhelming. I have completely ceased socializing and dining out. I respectfully requested a refund So I could seek dental care elsewhere and regain my quality of life. If you want to lose weight, go to Aspen Dental. They will make sure you can't eat! That's what Aspen Dental did for me! Sincerely, Tamara Oliver 702=205=4441 read more

Dentist was very rude and got mad when I let her know the medicine she gave me made me sick and I couldn't take it. Turned out it had pork in it and I'm highly allergic to pork. read more

I had a dental emergency and they were able to get me in the very next morning and sat me up with a care plan. They explained everything very thoroughly and broke down the cost of everything and what would and wouldn't be covered by my insurance. Additionally I had to bring my baby with me that day and the office staff was extremely nice and kept her occupied while I was getting my x-rays, they did not seem bothered at all that I had to bring her with me and were just pleased they got to see a baby that day read more

Avoid this place and only use as an emergency last resort. Our son is a student at a local college and we made an appointment for a routine semiannual cleaning. They took advantage of him and performed a bunch of unnecessary services to pump up the bill. Dealing with their billing department is also a hassle. Disappointing experience. read more

Randal the office manager is very rude and does not wanna except responsible for his team lacking in there office. It's been over a month since I went in there to get a medical issue taken care of. And when I called to complain I was told I was not welcome there. So beware of this place and stay away drive to a different location to be seen. read more

Responsive, super friendly and knowledgeable staff! In network for Aetna/Tricare. Needed a crown replaced that was botched by another dental office, Aspen in Niceville squeezed me in quickly, took an xray & recemented the crown at no charge! Dr. T is very knowledgeable and spent extra time explaining options for care of other teeth. Went back for a comprehensive visit and full xray, no charge for that as well! Def will be getting my next dental work performed at this location. read more

My boyfriend's dentist appointment took 1hr 40 minutes. 30 minutes of that time was spent sitting around, waiting to schedule a new appointment. There was barely anyone there to get work done. Why would it have to take so long? read more

y'all do realize you are car salesmen to the dental industry. hell you should be ashamed of what you do. Do not let them do any work on your mouth. this place needs to be shut down. Please do yourself a favor and get a second opinion. lots of places take care credit. read more

Absolutely horrible. At first I was told they were covered under my insurance, then they told me that I wasn't but not to worry, it was their mistake and they wouldn't charge me. A few months later, I received a "final bill notice before sending to debt collections" and I called immediately. They told me it was a mistake and I should ignore it. They said I had no balance. Now, over a year later I have been contacted by debt collectors for my bill. I called today and they informed me I did in fact now have a balance of $107. It's not much money and I would have paid the same day to avoid this hassle. Instead they've inconvenienced me and damaged my credit score. Terrible. Don't recommend to anyone ever. read more

Still waiting for my refund. My insurance paid them in early November. Was told a month ago it would be two weeks. Was told last week "it's in the mail". read more

Aspen dental could not get my brand new Comfy Lite denture to fit my mouth no matter how many impressions they took. They just did a hard re-line to make it fit and sent me out the door. It's been 2 years now and I am due for another hard re-line but unfortunately have to pay out-of-pocket after being told by Hannah in the Niceville office that it was "covered under my warranty" I will not be going back to Aspen dental to have it done. Their business practices are very sketchy. Also be sure to ask for a print out of recommended procedures before getting any work done. Read over everything. They had a $200 toothbrush on my invoice without consulting or asking me first read more

Over billing. Can't reach office or billing customer service. Do not use this greedy company.

I wait 6 months for a teeth cleaning appointment only for them to call me the day before to cancel. When I tried rescheduling the lady told me the only appointment they had open was Friday morning. I told her I couldn't because I had to work. She said the next available she had wasn't until September. That's 7 months away! They did the same thing for my last appointment and I ended up waiting almost a year for a cleaning. They seem to get really rude once you can't take the appointment they wanna give you and tell you that's the only one they have. They have done this several times for my kids appointments as well. Last week my husband went in for his first appointment at 4:30 and they told him his appointment was at 4 and he would have to reschedule. He showed them the confirmation email that they sent him everyday for the last week that clearly said his appointment was at 4:30. She said we can try and squeeze you in. He ended up having to wait over an hour. My 2 kids and I have been patients there for about 3 years and they have really gone downhill. I don't know why they even schedule appointments if they can't ever keep them and they're not willing to work with your schedule at all even though they're the ones canceling. It's very frustrating! My family and I will definitely be going to another dentist! read more

Thanks Aspen Dental for getting me in on such short notice! The office manager was super helpful and I will be making this my new home for dental care. read more

Cancelled my appointment without telling me. Corporate assembly line dentistry. Avoid

Awful. I'm actually writing this review in the chair since they've left me in a room for 45 minutes (still waiting to see the doctor...) The girls up front were not what you would call professional or friendly. I've had x rays before in a dentist office many times but they have NEVER been so incredibly uncomfortable and painful as they were here. If you enjoy being stuck in a freezing room being forced to listen to obnoxiously loud oldies for long periods of time with a rude staff, this is the place for you. Update: after two hours in the office I never did see the doctor. I ended up walking out on the office and I will never visit another aspen location again. read more

Although it's a bit of a drive for me it's worth it. I prefer a dentist that is up front with their pricing, insurance practices and policies. Yes, the procedures I needed required financing above what we thought our insurance would cover. Turns out it covered more so large credits on our financing was a welcomed surprise. If they are wrong about what your insurance will cover they take the hit. They also verify that they take your insurance and are in network (lots of dentists don't). One last tip. If the dentist you go to has anything about Botox in their lobby or treatment rooms then get up and leave, you are being scammed and ripped off. read more

Scheduled cleaning appointment over 6 months ago received at least 5 text confirming appointment  even one morning of. Received email also and I confirmed on both email and text. I live 50 miles from this office. My appointment was at 1:30 pm. As i was 3 feet from office door receive a text at 1:10 pm they were closing office early today. We will contact you to reschedule. I went on in and at least 5 patients were in waiting room. I asked if the text was for real and she said to have a seat and she would ask Hygienist. Then she called me to counter and said sorry not going to happen today. They had 6 months to inform me and numerous text. I will not be having teeth cleaned here again. I wouldn't ever return for dental here if not for Dr. Louisa she is a great dentist. Very bad way to do business. read more

I NEVER write a nasty review. However, I left a message on Frid regarding an appointment my husband had on Mon. No return call. We went to his appointment on Mon. It was like herding cattle in to the pasture. We waited 40 minutes before they called his name. The doctor was terrific. Then we met the OM. He repeated everything the doctor had told us (which we expected to hear) and then we left with his plan. Yesterday I sent an email to the OM asking information regarding insurance and I still have not heard back. I called today and left a message with a human and asked for a return call. Still no call back. We will not be going back. If your customer service is this poor, how to you treat patients once you have their money? read more

First thing the front office and management is dragging this place down. I'm not one to pass judgement on anyone but; he doesn't do what he says he will do and he refuses to call you back or do what you ask him to do. All he wants to do is bill you and or get your insurance to pay money for your appointment when they want even charge a person for the first visits if they don't have insurance. He couldn't contact my insurer while I was there and wanted me to stay until he could. While I was their he was abrupt to customers on the phone and personnel I personnel saw him hang up on people or kept them on hold for more than 15 mins. I went in to have a crown redone but all he wants me to do is a deep cleaning and to get my insurance to pay for it. And he wants that done before the crown gets done. Also most every one that I have talked to told me that they have had bad experiences with that office also. Don't waste your time if you need anything dental done at this office. read more

Terrible experience...first appt of the day....sat there for a longtime and waited. Finally got up and walked out. Front desk staff had enough people....they never said a word while I waited and waited. read more

I normally get great service at this Aspen in Niceville Fl, but today has been not one of them. Charlee did a great job of cleaning my teeth but Lisa was suppose to send a prescription to Walmart in Crestview for my infected root and gums but failed to do so. I wasted time going there to pick up and wasted even more time trying to reach Lisa in the office. I left messages and talked to a real person but to no avail. As of 1650 CST no returned call, message or prescription. read more

This dentist is the WORSE. I am writing this in the chair. I arrived at 0730 and was in the chair by 740. Great right??? NO. It is now 1030 and I still have not been seen. Ridiculous to leave a patient in chair for so long. And all I need was to have a veneer cemented back on. There are too many dentists to be treated this way. Awful!!! Update: I forgot to mention they made me pay before they even saw me. I would have left but I suspected they would charge my insurance anyway and I probably would have lost the co pay I had already paid. I have NEVER paid for dental service PRIOR to receiving any service. read more

This team is the best! Never go anywhere else! I love the doctor and the staff make everyone feel great. This will be my forever dentist and I look forward to my appointments. read more

This place is a joke and horrible had a simple tooth extraction they said cost was 299.00 had to pay it upfront two weeks before they pulled the tooth or they wouldn't make the appointment then when I got there they charged another $88.00 or guess what they would not do the work or give full refund! This place is a rip off so RUN and never look back this place! I wish I could give zero stars!!!! HORRIBLE read more

Wednesday was their first day open. I had a cracked tooth and called to find out if they could get me in. Not only were they able to get me in but they were on time! I had appointment for 2:00 pm and I was in the chair by 2:02. Dr Tuladhar was right in and took care of my problem quickly and professionally. His friendliness put me at ease and helped the whole experience. Michelle at the front desk was wonderful as was Jessica. This was the best Dentist visit I have ever had. I had my 86 year old dad with me, as he was visiting, when I came back to the waiting room, Michelle had brought him a bottle of water was sharing stories with him while he waited. THAT meant a lot to me. This Dentist Office will be a huge asset to Niceville. Thanks to all working there, you're going to do great! read more

Would give negative stars if I could. Major issues: poor diagnosis, overcharged, incompetent, dishonest "Minor" issue: condenscending I scheduled a routine cleaning with them because they were the first alphabetically on my insurance company's list. I wish I had done research first, because 5 minutes of reading reviews may have saved me months of pain. During my exam with Dr. Tuladhar I mentioned that my left canine was sensitive while brushing. He chastised me for going 18 months without an examination because "surely you had $200," recommended a "deep cleaning", replace 7 fillings, and a "cancer screening". A hygienist did the "deep cleaning" and Dr. Casiano did the fillings. I went in for a routine, insurance-covered cleaning with no pain, and left with a $2,315 bill ($454.03 out of my pocket), and in such pain that I couldn't chew anything, was having headaches, and couldn't sleep. This pain persisted for months and I still cannot chew or floss in certain areas. Also, during checkout I told them I did not want their $135 toothbrush, but they charged and provided it anyway (I had to drive back to return it the next day). I complained about the pain and scheduled a follow-on appointment. Dr. Casiano did not know what could be causing the pain, performed a few minor actions to fix, then recommended a root canal. This is when I left their office for good. My subsequent dentist at a different practice (who has wonderful reviews) has since said that a "cancer screening" should be a part of a routine exam with no extra charge, diagnosed my pain as potential teeth grinding on the dental work, and provided a trial mouth guard free of charge which has begun alleviating the pain (I still cannot floss in certain areas). Finally, I tried calling one of their customer service numbers provided in other reviews and it said to contact my local office or a regional manager, then hung up. I also tried to leave a negative review on their corporate website but the link is broken. On the up side, their staff's customer service is fine, my appointments were scheduled fine, my wait time was fine. Is this worth the multi-level pain of what I have gone through over the last several months? No. Find a different dentist. read more

This office was clean, friendly and efficient! Got right in! The X-rays were easy, the dentist was professional and very personable. Planned my next cleaning already for 6 months! read more

I have been paying out of pocket for my son's twice-a-year dental needs while we're waiting for his dental card from his employer. I always made sure that he never misses a check-up/appointments to the dentist. He always gets good reports from these dentists due to his diligence in brushing/flossing and meeting his regular dental appointments. And lo and behold, he received his dental card and Aspen Dental was one of the network providers. I have read unfavorable reviews of Aspen Dental, but since those reviews were for the Fort Walton Beach branch, their newly opened branch here in Niceville might be different, so I made an appointment. After my son was seen, while still at their clinic, I found out that they only took X-rays of his teeth... no cleaning, and to top it off, he had a co-pay of $23. Then I'm told that he has to make another appointment for cleaning, for another co-pay of $53. Then I was told that he has gingivitis, which I have to make another appointment. I told the staff that he doesn't have gingivitis since he was just seen 6 months ago... and regularly... and he is meticulous with his dental hygiene including using a mouthwash after brushing. So the dentist was summoned, and I told him that he doesn't have gingivitis to which the doctor said (not verbatim, but the same effect), "if you have a disease, like a heart disease, don't you want to cure it?" I said that I would, but my son doesn't have gingivitis. Of course there would be another co-pay for gingivitis! Once I got home, I canceled the cleaning appointment with Aspen Dental and proceeded to make a dental appointment with the local dentist who lives in the area and who has been seeing my son (Ottesen Dental). After my son was seen by Dr. Ottesen, I was waiting to hear about my son's "gingivitis," but I didn't hear anything from the hygienist. I don't mind paying out of pocket, which wasn't much compared to the co-pays Aspen Dental charge to their unsuspecting customers who didn't realize that they are made to pay for unnecessary procedures like my son's false diagnosis. I feel bad for those people who uses Aspen Dental who are just making minimum wage because that is their only dental provider within their network, the elderly, and those individuals who doesn't have anybody looking out for them. Only Aspen Dental who splits appointments for x-rays and cleaning... of course... it's the co-pay or separate procedures pay, or whatever. I truly feel that Aspen Dental will try to use up any available procedure that a patient is allowed to have under her/his insurance coverage. I've been to quite a few dental providers due to our ever changing employer dental insurance provider (yearly), but this is the first time I've experienced this kind of service... Aspen Dental it seems like is run like a money making factory without regard to its patients ability to pay. I feel sad for its unsuspecting patients =( read more

I will never go back here again. The Dentist didn't seem interested in what I had to say. I was supposed to have a routine cleaning but no one told me the hygienist went home early so I went there for nothing and had to come back again for the cleaning. The business office manager's main role is to act as a salesperson and try to sell me their electric toothbrush and medicated toothpaste when checking out. No matter how many times I told her I didn't want it, she was adamant about adding it to my total to see if I agreed. I'm not going to the dentist to try to be persuaded into buying their products. She also seemed incompetent when it came to insurance. The hygienist was the WORST I've ever had. She tries to get through it as fast as possible and doesn't even attempt to clean your teeth properly. She proceeded to get toothpaste and varnish all over my face because she was so sloppy and splashed water on my face multiple times. She was rude and very rough with my mouth and seemed like she'd rather be anywhere else. I absolutely do not recommend this place to anyone. read more