I was treated well. However, I went in for pain in a tooth while chewing. Was given an estimate for…read more$5k to extract a tooth and put in an implant. I'm not sure that the "mild chewing pain" is a hint that the tooth needs extraction. I'm going to another dentist for a 2nd opinion next week. To get the suggested work done, I have to wait till January (with the chewing pain) for the dental surgeon.

I was happy that they were able to see me quickly when I had an abscess. They did xrays and were…read morehard selling me on having 4 teeth extracted claiming that they were also abcessed. They were going to put me on a payment plan. Luckily I didn't fall for their pitch because 3 years later, i still possess all my teeth with none of their predicted problems.

Found out they billed my insurance over $400. I will be contacting the insurance company. And I've…read morenever heard from Aspin

2 months ago I had my tooth extraction and had impressions made for dentures upper and lower. I…read morewent back to have the bottom dentures refined and explained the dentures were to big and didn't fit. I was told to wear the dentures to get use to them. I have tried they don't fit it's horrible. I paid $3000 for new dentures and they are terrible. I will never recommend Aspen dental to anyone. This was at the Martinsburg,wv office

Scheduled with this office back in August for January appointment. They canceled two days and…read morerescheduled all the way to March. Just to call and cancel days before the March appointment. I called to once again reschedule for three days following. They did not answer and never returned my voicemails. Not only is their reception clearly unprofessional but the disregard by the entire team to just toss appointments around and cancels whenever if a joke. They also will listen to your concerns and just refer you to a specialist that will find out you had no issues that Aspen believed you did and charge you an extra $400 just for going. I could probably receive better dental care from the nail Salon beside them.

They are horrid. Great when they want your money. Then the scheduled appts get canceled because of…read morerandom equipment issues. They schedule you back to back for appointments then the person you need to do the work in on vacation. Only so many apologies work, then it gets ridiculous. Spend your money somewhere else....

I had my first appointment there today as a new patient. The woman that was in charge of my x rays…read morewas really unprofessional in my opinion when it came to the x rays where they have to place the one in your mouth and bite down and take multiple angles. This should be classified as torture cause we had to do this for a majority of my visit. She never explained to me how it worked and what to do (it has been a LONG time since I've been to the dentist). She first sized it for adults but my mouth is small, so she had to size it for children and then she would only tell me to bite. It was getting really frustrating hearing her tell me to bite when i was. I was biting down as hard as I could. Then she kept complaining about how i kept taking bad x rays and had to redo them. At one point she asked me how old i was, as if that had anything to do with anything. She was obviously being judgmental. Another time, she had told my boyfriend that "she keeps getting her tongue in the way" She never talked to me and explained to me anything. She only ever told me to "Bite" or "open your mouth wider". I was in pain, my anxiety began rising and i was getting extremely frustrated, so naturally I began to cry a little. She also kept mentioning the fact that i was using the children size, and i was still messing up the x rays. It's like she was blaming me the entire time, instead of telling me what to do or how it worked. Several times, i was in pain where she had placed it, it was either stabbing my gums or she placed it really far into my mouth and since i have a horrible gag reflex, i was gagging on it. Afterwards, once we finally got all the x rays done, She took me back to see the doctor. He looked at my teeth and told me what i had to do to get them fixed. I came in with a broken wisdom tooth. I should have gotten a cleaning today however their hygienist wasn't there cause she had already left for the day, so now i have to return on Thursday to get that done and to go over my payment plan. I will update if need be for the future. All in all, my first visit wasn't great. I never want to get x rays done here ever again.

DO NOT consider this business. I went for a consultation. Office submitted request to ins co…read more Office called and said it was approved, what I had to pay upfront and made my appt. Few weeks later they send me a bill for $4000.00!!! Said the work done was NOT covered by ins. Got a notice that if it was not paid they will send to collections. Corp said local can stop it. Local said corp is the only one to do that. Ended up having to get a loan to pay. They can charge you whatever they want without your prior approval.

This is my 2nd review. 1st was in December 2025. I had my full (lower and upper) dentures made by…read moreAspen a few years ago. The lower cracked on Dec and Aspen reloaded it quickly (within an hour). The lower broke again yesterday and again they repaired it in a hour after evaluation. They also have ordered a spare / replacement be made, no charge. I have not had the negative experience that some have posted but anything is possible. Perhaps personnel changes have made a difference; their facility replaced the former Ruby Tuesday location a few years ago. I found the staff at Aspen personable and responsive, a far cry from other experiences with others in the past (not local to Winchester). I do highly recommend them.

I really wanted this to be a positive review, especially because Dr. Gaitan and Fatima were…read moreinitially great during my first few visits. Unfortunately, my experience has taken a very disappointing turn. I first came in on 5/13 with severe tooth pain. After that visit, I walked away with a $6,000 treatment plan and an appointment scheduled a week out--but no relief. I was told I needed a root canal, two crowns, and a cavity filled. That cavity still isn't filled to this day. When the pain worsened, we reached out for help and heard nothing back. We ended up needing to schedule another appointment just to get something for the pain. Fast forward almost a full month later, and I'm in just as much pain--if not more--than when I first walked through the doors. At this point, I have two temporary crowns--one on each side--and the cavity that should've been addressed immediately has become so painful that even air hitting it is unbearable. Now, the tooth behind the one that had the root canal (but still doesn't have the permanent crown) is throbbing. I understand dental work takes time, but I came here with pain and left with more of it, and with little resolution after weeks of waiting. It's heartbreaking and frustrating to feel like things were not only left incomplete--but possibly made worse. I hope this review prompts a more thorough look at how patients in pain are cared for, because I wouldn't wish this experience on anyone. ____________________________________________________________________________________ I recently had my first-ever root canal, and like anyone would be, I was nervous. But Dr. Gaitan and Fatima made all the difference, today. From the very first appointment, Dr. Gaitan has been kind and patient through this process. Each time I've sat in his chair, he's eased my concerns and made me feel confident in the care I was receiving. Over today when I had additional concerns, he sat right through them all with the same kindness. Fatima was a sunny spot in the morning, equally amazing--knowledgeable, professional, and attentive. Today's visit was no exception. They both took the time to go over the procedure as we went through each part of the procedure. The only hiccup I experienced was during a time Dr. Gaitan was on vacation. Unfortunately, dealing with the front desk in his absence was frustrating and lacked the same level of communication and support. That said, when Dr. Gaitan is present, the experience is exceptional. I'm so grateful for the professionalism, compassion, and expertise shown by Dr. Gaitan and Fatima. Highly recommend!

Let me preface this by saying this is the first yelp review I've ever written. For me to take the…read moretime to do so should tell you something. Scammers. There's no nice way to say it. Stay away from Aspen Dental...period. I visited the Altoona office this past week. I will say they were very thorough with xrays, but that's the only positive you'll get out of me. What I can't wrap my head around is how a cleaning was going to cost me 3600 dollars. That's with me having really good dental insurance. All due to my gum disease requiring an antibiotic. When I said "well then let's just skip the antibiotic that isn't covered by my insurance and get a regular cleaning", I was turned away and told that it was part of the procedure. Absolute horse manure. I'd like to know what antibiotic costs 112 dollars, and that's per tooth. This is predatory. Let's make sure we add as much as we can to this client's bill, and make sure it's not covered by insurance. This business model shouldn't thrive, but when most of your income is from feeding off insecurity and vanity, for some reason it does. Now I'm also in the same boat as a previous yelper where I have to wait another 6 months just to get my teeth cleaned. Aspen did absolutely nothing for me but somehow that counts as a cleaning. I mean, they did give me a tiny cup of mouthwash while I was there. I'm beyond livid.

They broke a tooth (crown) I just had fixed within the past 2 yrs. They said they would pay and fix…read moreit out of pocket but the tooth had to be cut out by oral surgery. Now 6 months later I get a bill for $950 because they never paid oral surgery bill.

Hello, I have to talk a little about my background with any…read moredentist. I have always, always been afraid of the Dentist!!! I never got Novocain for any fillings when I was a kid (because then there was an extra charge for the Novocain, and at that time there were 7 of us kids in our family, (and my Dad was already working two jobs and didn't want the extra charge for the Novocain). I was the only one in my family nervous about going to the dentist! My husband and I moved to Belle Vernon a year ago (after living in Pittsburgh for a long time). I believe there was an angel OR divine Intervention here!!!! I'll explain why .... I am now 65 years old and my one tooth started hurting. The closest place for me to go was to ASPEN DENTAL (in BELLE VERNON) it's the closest dentist to where we live. I wish i had used Aspen dental a longggg time ago!!!!!!! I spoke with the dentist at Aspen about my fears and he was very understanding. (Because of neglecting the dentist for many years I had no choice but to go to the dentist). The dentist had to pull one tooth on the bottom and two teeth at the top. I didn't feel a thing (and the dentist only used Novocain!!!! I wish i moved to Belle Vernon a longggggg time ago"!!!!! I will never neglect my teeth again because I have Aspen Dental !!! Regards, Kathleen Hassett-Manns

Aspen dental of bellevern PA also maxed out my insurance on first visit there have a care credit…read more which is trying change me services NOT RECEIVED from February 25 till now Oct 25 after I called bellevern off told them I not cor back next they kept rescheduling me time after time I had pay out my poct 328 .00 for adjustment on my bottom dentures which is still the temporary ones .and only one liner .I'm out dental insurance till first year thanks to Aspen dental I called corporate they didn't do Anything I called my insurance company told them why are they in network if ripping me and insurance off oh I'm not only one with issues with them

When I initially walked in, the secretary and the lady taking X-Rays were fantastic. Very sweet,…read moreand understanding of dental anxiety, and made the start of the appointment very smooth. Then I met their hygienist Sierra. Judgmental, pushy, and condescending, and the dentist who acted the exact same way towards me. There's a difference between teaching your patients and talking down to them, and I was close to tears multiple times sitting in that chair being scolded like a child. They told me I needed a root canal, and quoted me for a scaling and planing procedure. When I asked what the procedure was they stated "a deeper cleaning than normal," and then failed to be forthcoming with any other details. What they failed to tell me was that it involved possible local anesthesia, and that my mouth would be sore for days after, and possibly make getting a root canal a worse experience than it already would be. Then when they gave me the price, I called other dentists in the area to see if it was comparable. It wasn't. They were charging me almost $800 more than everyone else in the area (and included things in there that were not discussed like a specialty tooth brush and flosser.) They also gave me a paper saying I had signed for a "quote," but had charged me for the procedure that day. Luckily when I called and cancelled and told them my concerns they said they would refund it to my card, but now to need to call my insurance to make sure they weren't billed for a procedure that isn't going to be done by them. If you're looking for non-judgmental help, I would NEVER recommend this practice.

This place is a scam and they mark up everything. I went in for a cleaning, did not get a cleaning…read morebut got offered a mouth guard and deep cleaning that would total nearly $4 k. Again do not go here!

I had excellent care here all the staff are very courteous and very helpful. Dr. Jennifer Check is…read morethe best dentist that I have ever been to. She had to pull five front bottom teeth and I didn't know they were out and no pain. I recommend her and all the staff they explain all procedures precisely. Thank you Mary Mason

Never got past the receptionist. She said wife's insurance wasn't excepted without even entering…read morethe info from her card. We went there for a "denture tune-up" (made by Aspen at our previous address), went home and verified coverage with the insurance company. Aspen corporate sent an email saying "they were sorry she missed her appointment" and asked her to reschedule. I don't think so, Tim......