recently I had oral surgery for removal of two wisdom teeth and repair of naval cavity hole, the…read moresurgeon who did the repair was Dr. Ciarallo . afterwards I had no pain whatsoever from the wisdom teeth removal, honestly I had no pain. The nasal cavity repair caused very little and only lasted two days, after that no pain only swelling of cheek area. Also I didn't need to take any pain medication at all! I want to thank Dr. Ciarallo for my surgery results, and he is truly Dr. Painless. Thank you sir!!

I was treated well. However, I went in for pain in a tooth while chewing. Was given an estimate for…read more$5k to extract a tooth and put in an implant. I'm not sure that the "mild chewing pain" is a hint that the tooth needs extraction. I'm going to another dentist for a 2nd opinion next week. To get the suggested work done, I have to wait till January (with the chewing pain) for the dental surgeon.

2 months ago I had my tooth extraction and had impressions made for dentures upper and lower. I…read morewent back to have the bottom dentures refined and explained the dentures were to big and didn't fit. I was told to wear the dentures to get use to them. I have tried they don't fit it's horrible. I paid $3000 for new dentures and they are terrible. I will never recommend Aspen dental to anyone. This was at the Martinsburg,wv office

There coat is ridiculous. Over a 1000.00 billed for a new patient visit. A 297.00 bill going out…read morethe door. An additional 147.00. For a cleaning I get it insurance co pay. I have never paid out money like this to any Dental practice. No longer a patient.

If you want rescheduled appointments THE DAY OF YOUR APPOINTMENTS,(I have continually stated how…read morefar I travel which is 118 mile one way)half an hour before time then Morgantown Aspen Dental is your place. The right hand doesn't know what the left hand is doing. Once this process is over, never again for me. All for a snap in lower denture. Seven months in and still not finished. Todays last minute cancellation sealed my deal.

Scheduled with this office back in August for January appointment. They canceled two days and…read morerescheduled all the way to March. Just to call and cancel days before the March appointment. I called to once again reschedule for three days following. They did not answer and never returned my voicemails. Not only is their reception clearly unprofessional but the disregard by the entire team to just toss appointments around and cancels whenever if a joke. They also will listen to your concerns and just refer you to a specialist that will find out you had no issues that Aspen believed you did and charge you an extra $400 just for going. I could probably receive better dental care from the nail Salon beside them.

Cindy and the dentist were amazing. I was terrified when I walked in and trying to smile when I…read morewalked out. I had 2 teeth pulled and the only painful thing was the shots. was only there for 30 minute. The dentist was kind and gentle and gave me more Novocain so I do feel any pain. 10 out 10 recommend.

DO NOT consider this business. I went for a consultation. Office submitted request to ins co…read more Office called and said it was approved, what I had to pay upfront and made my appt. Few weeks later they send me a bill for $4000.00!!! Said the work done was NOT covered by ins. Got a notice that if it was not paid they will send to collections. Corp said local can stop it. Local said corp is the only one to do that. Ended up having to get a loan to pay. They can charge you whatever they want without your prior approval.

This is my 2nd review. 1st was in December 2025. I had my full (lower and upper) dentures made by…read moreAspen a few years ago. The lower cracked on Dec and Aspen reloaded it quickly (within an hour). The lower broke again yesterday and again they repaired it in a hour after evaluation. They also have ordered a spare / replacement be made, no charge. I have not had the negative experience that some have posted but anything is possible. Perhaps personnel changes have made a difference; their facility replaced the former Ruby Tuesday location a few years ago. I found the staff at Aspen personable and responsive, a far cry from other experiences with others in the past (not local to Winchester). I do highly recommend them.

I really wanted this to be a positive review, especially because Dr. Gaitan and Fatima were…read moreinitially great during my first few visits. Unfortunately, my experience has taken a very disappointing turn. I first came in on 5/13 with severe tooth pain. After that visit, I walked away with a $6,000 treatment plan and an appointment scheduled a week out--but no relief. I was told I needed a root canal, two crowns, and a cavity filled. That cavity still isn't filled to this day. When the pain worsened, we reached out for help and heard nothing back. We ended up needing to schedule another appointment just to get something for the pain. Fast forward almost a full month later, and I'm in just as much pain--if not more--than when I first walked through the doors. At this point, I have two temporary crowns--one on each side--and the cavity that should've been addressed immediately has become so painful that even air hitting it is unbearable. Now, the tooth behind the one that had the root canal (but still doesn't have the permanent crown) is throbbing. I understand dental work takes time, but I came here with pain and left with more of it, and with little resolution after weeks of waiting. It's heartbreaking and frustrating to feel like things were not only left incomplete--but possibly made worse. I hope this review prompts a more thorough look at how patients in pain are cared for, because I wouldn't wish this experience on anyone. ____________________________________________________________________________________ I recently had my first-ever root canal, and like anyone would be, I was nervous. But Dr. Gaitan and Fatima made all the difference, today. From the very first appointment, Dr. Gaitan has been kind and patient through this process. Each time I've sat in his chair, he's eased my concerns and made me feel confident in the care I was receiving. Over today when I had additional concerns, he sat right through them all with the same kindness. Fatima was a sunny spot in the morning, equally amazing--knowledgeable, professional, and attentive. Today's visit was no exception. They both took the time to go over the procedure as we went through each part of the procedure. The only hiccup I experienced was during a time Dr. Gaitan was on vacation. Unfortunately, dealing with the front desk in his absence was frustrating and lacked the same level of communication and support. That said, when Dr. Gaitan is present, the experience is exceptional. I'm so grateful for the professionalism, compassion, and expertise shown by Dr. Gaitan and Fatima. Highly recommend!

Obviously good dental care, but reception was very rude. When we arrived at, appointed time, and…read morewaited while they held a conversation with the lady ahead of us. BOTH receptionist were talking to the lady about a get together they had earlier that week, nothing dental related! Then when we finally got to sign in, they said we had to reschedule do to not being 15-20 mins earlier! NO ONE told us we had to be there early, and we would have been at least 10 mins early if they hadn't made us wait! After rescheduling and making a point to be there 30 mins early, it was fine. Dentist was kind and funny, and nurses I dealt with were very pleasant. Reception was still rude to not only me but everyone I saw come in while there, and one was cursing with children in the room.

This is the first review I have ever written on here because I was so disgusted with this place and…read moreall the money it has stolen from the community. It's kind of long, so if you don't want to read the whole thing, here is the one sentence version: Aspen Dental actively cons the community by diagnosing non-existent gum disease and trying to sell unproven treatments, and they use fear and fast talk to achieve those means along with a focus on targeting the elderly. Unless you want to commit this year's salary to solving problems you don't actually have, go see someone else. Don't. Go. To. Aspen. The Long Version I have a lot experience in security and dealing with con men, and it's still amazing to me that this operation is legal. Their whole strategy is a scam designed to sell you (unproven) treatments you don't need at incredibly high prices. I confirmed this theory with two other local dentists before I decided to leave this review. I expect greed from Blair County businessmen, but this is a different level. They are going to tell you that you have gum disease and dramatically push you towards unproven antibiotic treatments for a breezy $5,000, and your insurance won't pay for it because they know it doesn't work. I watched them lie to a senior couple about that specifically when the insurance company refused to pay for treatments they didn't need. In particular, don't trust the lady that is checking your gums at your intake. I wish I could name drop her to highlight the guilty, but I forget what it was. She is lying to you and will tell you that you're ill, scare you, sell you an overpriced toothbrush, and take home a commission. I can't tell if she believes the lies she is peddling (in other words, is unintelligent) or if she is conning people for the money, but it doesn't matter. Here's what happened: I went there because I needed to have a filling replaced. They ignored that and tried to convince me I have severe gum disease, but they didn't realize they had told me the same nonsense five years ago and none of what they said would happen ever happened. The con lady said they couldn't fill the tooth without treating my gums because it's like fixing the house's siding with a bad foundation, which is a ridiculous comparison. I would need the tooth filled either way, my mouth is not an old house. I'd bet that the middle aged lady that does the evaluations and yells numbers at you directly benefits from whatever nonsense she can sell you, because she talks fast and uses assumed consent in the same way a shark does at a pool hall. She is also unpleasant, and became more unpleasant when she realized I wasn't going to buy anything from her. Her job is to sell stuff, not care for patients, and it is very clear where her priorities are. My experience with sharks immediately told me I was dealing with a con-woman once I heard the way she talked and how stupid she assumed I was. Perhaps you'll find her less abrasive? Anyway, they refused to replace the filling unless I treated the imaginary gum disease first. When I asked them if I should leave the same way I came in, they suddenly changed their minds and made an appointment to fill the tooth. Because of course they did. The garbage filling they eventually gave me was 350 dollars, and it broke immediately - within hours. They also tried, through presumed consent, to sell me an implant for another casual 10ish grand and said my jaw bones would waste away to nothing and ruin my life if I didn't do it. My mom has been missing that same tooth for 30 years and she is just fine. In order to provide this "service," they made me come in three times instead of just doing it the first time. I just wanted a filling to be replaced. If I knew there were going to be all these lies and stuff I would have just filled it with super glue myself and got similar results. Amazed at how blatantly predatory these people are, I decided to see another dentist to make sure my evaluation was correct. He fixed all my problems for half the price. He also confirmed my suspicion - that this organization lies for a living and tells everyone that they have gum disease. He then cleaned my teeth for 150 dollars (with xrays) and told me that I take very good care of my teeth - because I take very good care of my teeth. I can't give his name because he told me about Aspen's con in confidence. Overall, Aspen is a really great example of modern corporate greed. I was taught that lying to people to take their money is wrong, but nowadays I guess it's just good business. As a fun sidenote, a few years ago I had them pull a broken tooth, and it was literally the most excruciating thing I have ever experienced - on par with my severe eye injury. Then they wouldn't give me pain killers even though they pulled part of my jaw bone out with the tooth. I waved it off as an accident but now I see it's just terrible care at a high price. 0/10, do not pass go, do not give them your 200 dollars.

Most of my life, I have went to a few local family dentists. Well in my relocation for work/job,…read moreit was no longer easy to get to my old dentist so I went in search of a new one to do my regular checkups with. In looking around for a dentist that was local and had convenient hours, I came across Aspen Dental and decided to give them a try. Pros: Very easy to get in with. I had my appointment scheduled for the next day after I called. I was able to get everything done in one visit and the staff was as detailed as my former dentist was, going so far as to do the gum measurements and oral cancer screening. I felt like the cleaning and check up was done completely and thoroughly. Cons: Being as this is a corporate practice and not a local dentist, it loses some of its appeal and comes across as very 'corporate like' instead of the warm friendly atmosphere I was used to. Everyone was kind and polite but very no nonsense and I'm more used to some friendly banter from the previous place I had been to. I also found it strange that I was immediately taken back for Xrays without inquiring if I wanted them done first. Luckily, that is something that my dental plan covers. I also found it strange that after the exam and Xrays, I was taken to a billing specialist that went over the price of everything before moving on to doing the standard cleaning checkup that I had scheduled. It almost seems as if they are trying to sell you or upgrade you on services first which I haven't ever experienced before. At all dentists I have been to in the past, a standard cleaning and exam was done and then billed to insurance without running through the bill with me first. Maybe this is typical of other places? At the end of the day, I would continue to come to Aspen but aware that I am losing some of the warmth and sense of caring that I experienced at my local dentist. They do get the job done which is still a plus in my mind.

Hello, I have to talk a little about my background with any…read moredentist. I have always, always been afraid of the Dentist!!! I never got Novocain for any fillings when I was a kid (because then there was an extra charge for the Novocain, and at that time there were 7 of us kids in our family, (and my Dad was already working two jobs and didn't want the extra charge for the Novocain). I was the only one in my family nervous about going to the dentist! My husband and I moved to Belle Vernon a year ago (after living in Pittsburgh for a long time). I believe there was an angel OR divine Intervention here!!!! I'll explain why .... I am now 65 years old and my one tooth started hurting. The closest place for me to go was to ASPEN DENTAL (in BELLE VERNON) it's the closest dentist to where we live. I wish i had used Aspen dental a longggg time ago!!!!!!! I spoke with the dentist at Aspen about my fears and he was very understanding. (Because of neglecting the dentist for many years I had no choice but to go to the dentist). The dentist had to pull one tooth on the bottom and two teeth at the top. I didn't feel a thing (and the dentist only used Novocain!!!! I wish i moved to Belle Vernon a longggggg time ago"!!!!! I will never neglect my teeth again because I have Aspen Dental !!! Regards, Kathleen Hassett-Manns

Great organization. Walked in was immediately greeted with…read morea very pleasant person. Went back almost immediately. X-rays were taken quickly cheerfully and professionally by Tina. Cleaning was performed professionally. Great hygienist Aneda was great. Thanks to all Henry

Dr. Fazio at Aspen Dental would not accept our Humana insurance even though when I looked it up on…read morethe Humana Website, he was the first person listed as dentists we could use on our plan. We have an unusual plan because it is for retired military, but it should have been accepted. They don't bother to tell you until you have to pay the bill at the end of the session. My family and I are through with them. I hope others find this information useful and don't have to pay $250 for their kid's cleaning. Update: After calling Humana, we found out that Dr. Fazio is covered under our plan and we are filing a claim directly with Humana. This proves that the insurance people at Aspen aren't doing their job properly.

Staff were all friendly. Didn't have to wait…read more Summer did a great job with my procedures and Dr. Check was very kind and informative.

Never got past the receptionist. She said wife's insurance wasn't excepted without even entering…read morethe info from her card. We went there for a "denture tune-up" (made by Aspen at our previous address), went home and verified coverage with the insurance company. Aspen corporate sent an email saying "they were sorry she missed her appointment" and asked her to reschedule. I don't think so, Tim......

I was a new patient, and they were able to schedule me for the next week! Fast and excellent…read moreservice, highly recommend!

As a patient for at least 17 years, getting cleanings twice/year (and whatever else I needed) I…read morecalled Monday before Christmas to get an appointment because of a toothache that I suffered with for the weekend. After 2 calls with promises to call back which didn't happen, I called a 3rd time. They gave me an appointment for February 4! I now have a new dentist, one that even though I was not a patient, got me in the next day to take care of my issue. BTW, my friend, looking for a new dentist, got an appointment within 2 weeks at Lin Family Dentistry.