Everyone at the Winchester Road location were all wonderful! Helpful, courteous, patient, and willing to go above and beyond to make my visit exceptional! And the prices are very competitive too! I have been to a number of different dentists and I have to say this is by far the best! read more

I am extremely disappointed with this dental practice and feel that the focus has shifted from patient care to making money. I recommended this practice to my fiancé because I had been going there for years and had always trusted them. He is new to the area, so he went alone for a routine exam and cleaning. After taking X-rays, which he described as extremely painful and the worst experience he has ever had at a dental office, they told him he had periodontal disease and tried to sell him a treatment plan costing approximately $2,500 out of pocket. What is especially concerning is that they did not verify his insurance coverage before presenting him with this expensive treatment. He contacted his insurance company, which told him the procedure would have been covered if it were actually necessary. He decided to get a second opinion, and the second dentist confirmed that he does NOT have periodontal disease and that his teeth are fine. I have also experienced repeated billing problems myself. The last two times I had a cleaning, I received a bill even though this practice is in-network with my insurance and has all of my insurance information. Each time, I have had to call the office and have them manually adjust the bill. I was told they have difficulty keeping dentists and that some of the dentists filling in are not in-network with my insurance. If that is the case, patients should be informed before treatment--not billed afterward and left to resolve the issue themselves. Overall, this has been extremely frustrating and disappointing. I trusted this practice enough to recommend it to someone I care about, and unfortunately, I regret doing so. Patients deserve honest diagnoses, transparency about treatment costs, and accurate insurance billing. read more

Made an appointment on the 17th of September for the 14th of October. On October 10th, they emailed me saying I needed to reschedule and when I called they said they were on lunch at that time. The next appointment I could get was November 12th. As the appointment was for a chipped tooth, this is a massive delay, and the woman who answered sounded annoyed the whole time. I scheduled an appointment with a different dentist, and I would highly suggest anyone considering going here choose elsewhere. read more

I would just like to say this office has two amazing female dental assistant and I have noticed when I come into my appointments they are running back and forth getting stuff done and they get treated like crap by other staff and yelled at for doing there jobs and that's not right read more

I came into the Lavale office back in November with the intentions of having a couple root canals done. the dentist recommended pulling ALL of my top teeth and more or less pressured me into getting all but my front 5 taken out. I have had nothing but trouble with the temporary dentures they gave me (which were only supposed to be for 6 months). When I came in for my last cleaning, it was time to make the appointment for my permanent dentures. they were having issues with their computer systems and asked that I call to get my appointment scheduled. I called several times, left several messages and since then they have not returned my calls. I had an appointment scheduled for last weekend which they TEXTED me (while I was waiting on a call back) that they canceled my appointment and rescheduled for a day that I am unavailable. So since I was unable to get a person to answer the phone, or call me back, today I decided to just go into the office. their hours are 8-1 on fridays. I got here at 12:30 and their door was locked. When I called it gave me a "leave a message or call back during business hours", which is absolutely not supposed to be the case. I feel completely and utterly taken advantage of. All I want is to get my permanent dentures so I never have to deal with these clowns again. DO NOT GO HERE!!! read more

After waiting hours to get simple wax impressions for dentures, the girl comes in with 4 choices of shades. Dark, darker, darkest, and just plain disgusting dark. Why? Because I didn't order top of the line dentures. When I said I'd cancel rather than wear what looked like stained teeth, she talked to the dentist and they upgraded me to white. I know a sales pitch when I see one. I wasn't treated like they cared at all. Then, they kept my current dentures overnight (which by the way were in perfect condition when I left them there) and I received them back the next day, broken!!! They claimed the denture was cracked already (NOT TRUE) and said they would need to charge me to repair it. I had had enough! Canceled order!! This place is HORRIBLE HORRIBLE HORRIBLE! read more

had a filing put in and it came out the next day...they put another one in and it came out nest day. then they would NOT refund my money even though I called several times. another dentist in town fixed my tooth. NEVER EVER would I recommend this place read more

Dr Allen and staff at the lavale md office are very professional. I actually am afraid of dentist but dr Allen took very good care of me ! She is a very compassionate and understanding Dr. After tooth extraction I did go back for deep cleaning and love the results. I will keep going back And I highly recommend this office to patients that are a little afraid of going to dentist Thank you Diana Couter read more

I went to the Lavale office and I had a toothache and I didn't want to have it pulled because that was the only tooth in the back of my mouth to Chew on but the office manager came to me and said I could get Inserts with teeth on them so I can chew back there and she said it cost $295 that my Insurance don't cover and she said if I come up with a $150 I could get the first set an wear them until I come up with the rest of the money then I could get the Second main pair but when the day I came in to get my first set of teeth the office manager came up and rudely said if you don't pay the full amount now you don't get any teeth at all And I said to her that's not what you told me in the beginning she even told me about a lady had her first set of teeth for a long time because she couldn't come up with the rest of the money she told me that in the beginning when she was explaining things to me. so she just lied to me to get my money. Because of her lying to me I'm no longer coming there and she owes me money I gave them 150 and they pulled one tooth which should be about $40 that my Insurance didn't cover and I just walked out before I got to mad and when I got home I call to ask for my money back so the Lady answering the phones pull the office manager on the phone and I told her that I want my money back and real rudely she said you still owe us money and it will take 7 to 10 days I ask if I could have her boss's number and she hung up on me and it's been two weeks and I still haven't got my money so i would go some where else where they care about you because surely this is not the Place. read more

Need a denture repair, they knew this up front when I called. need and appointment very pushy. Made my appointment went in front desk no hello, just I will be with you in a moment. Ex-ray tech was very personable. Brought to examine room waited on Dr. no hello nothing. Told they cannot fix denture, better to get new go to pricing office. MY GOD treat your patients like an assembly line. Asked for pricing and repair questions up front all they want is you to make an appointment!! Prices seen online do not include impressions that is an additional charge. they are dentures, impressions are required and should be included in pricing. Sorry folks you made a bad impression on me. Will not refer you to anyone. read more

Was very pleased with prompt scheduling, being seen on time, and the one very knowledgeable and pleasant person on staff. However, the dentures provided were quite expensive and did not live up to the expectations engendered by Aspen's advertisements. They're okay but seem to have been crafted by amateurs with limited materials. Was also annoyed by being billed for a procedure I did not have and the time and effort it took to have the charge removed from my prepaid account. read more

Ok...to be fair, the Aspen Dental facilities in LaVale MD are state of the art. Very comfortable and efficient. The hygienists were also very pleasant and professional. They did an excellent job. The dentist, however, (A. Jagadeesh) was unbelievably unprofessional and unpleasant. Very arrogant and showed no compassion at all towards the patient and even rude. He refused to treat the tooth that was bothering me and instead tried to tell me that I had over $7,000 worth of other work that needed to be done. That is like going to the hospital for a broken arm and leaving with that arm still broken but at least they fixed my hemorrhoids and back pain. Which leads me to my last issue with Aspen Dental in LaVale...their business model sucks. We went in there to treat a tooth that was giving me pain. The Dentist told me that he would pull it out or we could go to an endodontic specialist who could perform a root-canal on it. But he told me that according to his professional opinion the tooth only had a 10% chance of being saved and that we would be better off just having him pull it out. Well, I went to an endodontic specialist (Dr. Jeffrey Minchau, hands down the BEST dentist/specialist I have ever met) and he was able to easily perform the root canal and save the tooth. Jagadeesh and the folks at Aspen then came up with a "plan" for other work that needs to be done on my mouth. This "plan" cost over $7,000 before insurance benefits! After insurance benefits I would have had to pay $2,615, my insurance benefits would have been maxed out for the year, AND THEY STILL WOULD NOT HAVE FIXED THE TOOTH THAT WAS BOTHERING ME!!!!!!! We subsequently canceled the "plan" that Aspen Dental and A. Jagadeesh put together for me. We had the root canal done (successfully) with MMS Endodontic Specialists, and will now be going to a new dentist to have other work done. Avoid Jagadeesh at all costs. I guess there used to be another dentist there but he moved. Maybe if Aspen Dental can get a new dentist in their LaVale MD location, it might be a decent place to go. The facilities were great and the staff very professional and pleasant. read more

I broke a tooth that has a wire from my denture attached to it. so I wanted a tooth pulled and a new denture. I went in, ex-ray tech was nice, was sent to a room to wait for the dentist. In she came, glanced at my ex-ray and said you need 6 teeth pulled and a bone removed from your mouth and a full denture made. I was shocked to say the least. I said can't you just pull the tooth and make me a new denture and she said no, I won't put a denture in a mouth with teeth in that shape. I don't have anything wrong with my teeth to my knowledge. Sent me to the person who tells you how much. I said I can't sit there and have all that done, I have high anxiety. So she said you can go to Hagerstown to our dentist and he will sedate you and then you will come here and we will put your new denture in. Then she showed me the cost, $3,100 if I just sit here and let them do all that work with novacaine. I cannot do that, so you have to go to the dentist in Hagerstown and your bill is now $5,481. My husband and I are retired and he gets retirement and I get Social Security. Oh, well we have payment plans.$305 for 18 months, like I can afford that. So I left and will never go there again or refer anyone to them. All they want is money, money, money. read more

The Winchester Road office just opened recently. A friend of mine said he had dental work done at this office and the whole staff was great. My friend was right. From the time I walked in the door everyone was very helpful and friendly. If your like me and don't have dental insurance they will work with you. Everyone there took time to answer all my questions. I highly recommend Aspen Dental. read more