My first impression, as I was walking towards the office, is that it is not professionally, or…read moreotherwise, cleaned. Furthermore, the floors were filthy, and this was on a Monday morning. Moreover, I had joined the savings plan. However, when I was presented with the bill, and I said that I was under the impression that x-rays, etc., were free, I was told that they are 20% off. Online, the plan clearly states that the x-rays and exam are free. Of course, the bill was not itemized. There was also a charge on my bill for work that the doctor said might have to be done in the future!!! This brought the bill up to $4500.00. I quickly stated that I was not having that work done at present, so Natalie deducted it. However, my bill was still a whopping $1600.00 dollars. That was for the exam, x-rays. cleaning, and 2 fillings. As a retired widow on a fixed income, I must say that such a fee is difficult to manage, but I paid the entire balance, rather than have to pay interest over the course of the next few months. Frankly, I would have walked out if I had not lost a filling from a front tooth. There also seemed to be a great deal of confusion. There was only one dentist on my first visit, so I could not have my filling replaced. I was given two appointments for the following day: 9AM cleaning, and 10AM fillings. When the hygienist completed the cleaning, she said, "I see that your fillings will be done at 11. I quickly protested, and that problem was rectified. When I met with the dentist, who obviously had not even glanced at my health history, she asked the same questions I had been asked the day before. She asked if I had any allergies, and if I take any medication and have any health problems. When I answered "no" to the two latter questions, she just stared at me. I repeated my answer, and she continued to stare, and said "Not even blood pressure?" I told her that I am very healthy and take excellent care of myself. Finally, when she was about to start working on me, she stated that the tooth minus the filling wasn't even listed under the work she was supposed to do!!! I said that that tooth was the reason for my visit! It seems that the dental assistant had recorded the wrong tooth!!! When all was done, she just walked out, and rushed to the next patient. I could mention more, but I am sure you can see why I will not be recommending Aspen Dental to my friends -- maybe my enemies!

Complete rip off. All of my filings they put in turned out to be temporary yet charged insurance…read morefor full. Had to have them all redone. Total scam

Dentist herself was kind & understanding. GREAT bedside manner. Initial office visit seemed to go…read morewell till I had to repeat myself more than once that my prescription was to go to MY pharmacy. She said a different location. I corrected her 2x, thinking she had it correct. Left the office, went to get my prescription - NO prescription! Tried to call the office - closed. Called another location - the dentist would not call it in as they can not could not see my chart. Called the on call Dr. - they never called back. Called the office Monday - meds were called to the wrong location. The office manager argued with me stating she was told to send to wrong location. When advising I corrected her in office & trying to provide the correct phone number to the pharmacy she was to send the script to - she put me on hold. when coming back - while expressing as she is the "office manager" she should "do better" set an example - she hung up on me. Great dentist horrible office manager.

Aspen Dental was listed in my insurance company as in network. I called them. They told me that…read morethey accept my insurance. When I arrived for my appointment, I was told that they do not accept my insurance. I had to pay for my visit. The technician who performed my x-rays was impatient. She was annoyed that I was choking on the enormous device that she put in my small mouth. She begrudgingly gave me a smaller device. She blamed me for it falling out though I clearly followed her directive. The x-rays were extremely painful & there were a countless amount of them. I thought it would never end. The hygienist seemed very nice but she did not clean my teeth which are in dire need of cleaning. The dentist was cold. She said I had an abscessed tooth & described some remedies. Her advice was moot because she is not in my network. She prescribed Amoxicillin & Ibuprofen, 800 mg. The latter is known for stomach bleeding. I took one & was nauseated all day. I threw them out.

One major thing I left out. This place never bothered to check my blood pressure before…read moreperforming root canal and an hour later, extraction. Very dangerous and so incredibly careless. This again was the absolute worst treatment I ever experienced. Especially with staff rushing me through the procedure.

I had a scaling done there last year which cost me around $500 my insurance covers 80%. They hiked…read morethe prices up in one year from $1,000 to 2,000 because my insurance is a good , so they raised it another thousand in one year?!? Ridiculous. And when I refused to get the scaling done,they won't touch my teeth at all . And they refuse to give a regular cleaning. So If I refuse to get the scaling they won't work on my teeth at all . Never experienced this at a dentist, and I have been alive 60 plus years. Needless to say I'll be looking for another dentist.

If I could give negative zero stars, I would. This place needs a lawsuit. Took them 40 mins to…read morebring me back first of all. The lady taking the X-rays was a total c*nt. I went for a checkup, they barley looked at my teeth and said I had 11 cavities, needed a root canal, my wisdom teeth taken out, she poked my gums so hard to the point where they bled and said I had gingivitis. My dumbass believed her and the total cost came to $2,000 with insurance. The front desk lady tried to charge me almost 200$ for an electric toothbrush?!! If you want to be scammed go to aspen!!

MONEY! That's it. That is their business; to make money. I tried to establish as a new patient…read morebecause of the convenient location. All I wanted was to have my teeth cleaned because I dont' have any dental issues. Doc examined me and then said she wouldn't clean my teeth until I had extensive work done because " my mouth was so bad". It is not. Tartar yes, other issues - NO. Straight white teeth, always brushed and no gum issues, pain or cavities. They quoted me $7k for the 'work that needs to be done'. Only after the work was completed, spanning over 3 months, would they clean my teeth. I know a sales pitch when I hear it. NO MORALS. Just money. Never again.

Friendly people ... But Scam company... Majorly over priced…read more.. they "lie" upfront on your initial payment then send you another bill a month later.. Even if you "ask" multiple times - this is what I pay to start ... Scammers - lier's Do NOT recommend - Don't use them.. They do use your dental plans but that doesn't matter - even if services are "fully covered" on your dental insurance - still over charge !! Stay away !!

I had a tooth pulled today. I was really nervous as I had never been awake in the past when I had…read moreone pulled. Staff was great. Dentist did a great job. Didn't have any pain after the procedure.

I was asked four times for my insurance info by phone or email and I responded each time. Four?…read more Although staff were friendly and the site was comfortable I was quoted a price of $4,000 for a recommended procedure. I checked with three other dentists and the maximum was $1200. In addition, a family member made an appointment over the phone and was told on the day of the scheduled appointment that there was no appointment. I cannot recommend.

I read a review that someone arrived for their appointment and was told there was no appointment so…read moreI tried to be proactive and called to confirm my new patient appointment. I was told they had no record of me as a patient. Glad I called ahead... I think I'll find another dental practice. I also think their office staff needs retraining.

I have been to a few dentists in the area over the past 15 years; this dental office is one of the…read moreones who accept my insurance. The entire staff was pleasant :)

Please DO NOT go here. I went to the one in Iselin, New Jersey on April 25th to get a cleaning…read moredone. I got there on time and after getting x-rays done as well as full mouth x-ray -the dentist comes tells me he sees no cavities and leave me with hygienist. The hygienist tells me that I need to get a special treatment for sensitive gums and offered me a treatment for ''$35 copay", (I rejected the treatment and didn't sign that), and she tells I am not getting the cleaning done because I don't qualify for a regular cleaning (1st time in my life I hear that). According to her I needed a ''deep cleaning'' and I had to come back for that the next week and continue a treatment? every 3 months). After, 2.30 hours wasted I didn't get the service I made the appointment for. Worst place ever, do not believe anything they tell you.

Horrible! I went in with pain and I'm sure they used that to charge $1800 more of fees for a…read moreservice of $600 with a grand total of 2400. The manager laughed gaslighted thought it was a funny moment! When I said why can't you take care of my tooth and she said all other services had to be charged. DO NOT SPEND YOUR MONEY OR YOUR INSURANCE! I want to rate a zero but I can't! Aspen Dentals agenda is to charge excessive fees for procedures or dental work that is not needed or warranted! Aspen Dental should be investigated for the poor performance and treatment of clients that are in pain! It is an abuse of responsibility as a dental practice! That goodness I reported Aspen Dental to my insurance company and they were able to refer me to a wonderful dental practice and I was charged zero out of pocket! Be careful with Aspen Dental! They are dental predators!

I made a appointment to the Middletown ny for cosmetic work. The representative stated I can bring…read moremy dental insurance the day of the appointment I also explained to her that I will be paying out of pocket since I know the job is pricey and my insurance will not cover it. She said OK no problem. A day or 2 before the appointment I'm getting various calls while am at work asking for my insurance information, I told the representative (heather, apparently also the manager ) I don't have it with me and she said my appointment will be canceled and I might have to pay $200 for a consultation. Out of frustration I said "cancel it " Well I had already requested a day off for the day of the appointment so I still went in (with my insurance info) just to check and they said they canceled my appointment because I REFUSED to provide my insurance when they called me lol So disappointing! A lot of miscommunication. I did not get no work done so idk the quality of the work. But reading all their previous reviews I'm happy, it's seems like I Dodge a bullet. horrible initial experience.

Highly professional, excellent work and entirely reliable. Very personable and experienced dentist…read morethat has provided oral care to myself and my family for 25 years. Glenn Molnar has always engaged fully with us, always answered questions frankly and openly, never condescended or failed to give unbiased advice. If you're looking for a dentist that you can trust, this practise is one to consider.