Stay away from this place. I went to get a couple fillings. Was told that I needed a deep cleaning before getting my cavities filled, which I had no real issue with. I went into an office and spoke with a guy, that came across like a used car salesman. He went over the work that needed to be done, the cost and made the appointments. He said that my appointments would have to be split into three separate appointments. He said that the cleaning had to be done over two days, due to insurance not paying for numbing the entire mouth in one session. So, two appointments were made for cleaning and then a third appointment for the actual fillings. I show up for the first appointment. As I'm sitting in the waiting area, I notice that a couple people had came in for their appointments, and the receptionist told them they there were late for their apointment. They looked confused when told this. They acted like they were going out of their way to see them after being "late". I don't think anything of it at the time. I go in for my first cleaning. The numbing that I was told would be done, was not done. It was extremely uncomfortable and painful at times. When I came for my second appointment, i had the save experience as the people that had came in, on my first appointment. They told me that I was late for my appointment. I was not late, I was actually 15 minutes early. Fortunately, I kept the appointment cards that the shady guy, in the office, had given me, and also the text reminder for my appointment that was sent, both showing that I was NOT late for my appointment. Even so, they act like they are going out of their way to still see you, because you are "late". Same experience with the second cleaning appointment. Nothing used to numb. I kept flinching. The girls said she could numb if i needed. I said yes. Still, did not numb. My mouth was bleeding considerably upon leaving. I had a laceration on my bottom, left gum that swelled and bleed for several days. When I got ready for my third appointment for my fillings, they tried to call me the day off to cancel my appointment, after I had already taken off work for the appointment. I saw there message on the way to my appointment, so I called them. They said they canceled my appointment and would reschedule, without being able to give a reason. I told the receptionist that if my spinning was canceled, then I did not want to reschedule, after the issues that I've already had. I told her that i wanted my money refunded for the fillings ( you have to pay in full before they do any work). She said, hold on and let me talk to them. I was on hold for about ten minutes, when she came back and told me that they could see me that evening. I said that was fine. That was a mistake. I should have saved myself trouble, canceled and gotten my money refunded. I went in that evening, and I'm almost certain that they were just firing me in between other appointments, just to see me and Jeri from having to refund my money. The dentist rushed drilling my teeth and filling them. He seemed was done with the entire thing in about ten minutes. They did not feel good afterwards, and feel rough. Also, needless to say, about three weeks later, while driving to work, the filling fell out. I promptly called them to tell them that the filling they placed had fell out. They asked what I was eating when it came out. I informed her that i wasn't eating anything. I was driving. They made me an appointment to come back in and have it repaired, two weeks out. I went in two weeks later, and all the dentist done was look at my mouth, and tell me they would make ANOTHER appointment, in ANOTHER two weeks to repair it!! Already frustrated, I waited another two weeks, went in to my appointment (that I again took work for), and in the way there see a text that they had just sent earlier, telling me that they had once again cancelled my appointment!!! I went in and asked the receptionist went my appointment was cancelled, and couldn't get a good reason. She offered to reschedule, i told her no thanks i would not be back and wanted my future cleaning appointments canceled as well. Now, i have a tooth that is drilled out with no filling, which is uncomfortable, because if their shoddy work. I'm considering making an appointment with my attorney because I and my insurance already paid for this filling. I feel like they need to pay for the filling and time missed from work. Please save yourself a headache and DO NOT use Aspen Dental!! read more
