Two months ago, my wife made an appointment for herself at Corsi, after we newly moved into the…read morearea. At the time of scheduling, she had them verify that they took our insurance, Philadelphia Federation of Teachers through United Concordia. They said yes. She then asked them if they accepted children....yup, starting at 3 years old. "Same insurance?" Yup. So far, so good.
About a week later, my wife found a different dentist that had something sooner, so she booked with them and called Corsi to see if *I* could take her appointment slot. (Again, we are new to the area, so we both need new dentists.) "Same insurance?" Again, "yup." Again, no problem.
Fast forward to TODAY (6/22), when I get, AS MY FIRST COMMUNICATION FROM CORSI EVER, a text message asking me to confirm my appointment next week. I reply and confirm at 9am.
At 12:08 pm, and I get a voicemail that I have been removed from their calendar, because they do not accept my insurance; an insurance that they THREE TIMES said they accepted, and that was verified with our provider. They also said to me, and I quote, "...we've been trying to call you, and you do not respond to any of our phone calls." Again, I had NEVER received a call from them, and the only thing I DID receive from them, a text to confirm, I responded to immediately, 3 hours before this phone call.
I call the office, and get a woman that wasn't rude, but certainly wasn't pleasant, and she explains that whomever told us that they took our insurance was wrong, and to come in would be $99. Fair enough, but the accusation that I was deliberately ignoring their phone calls, and the fact that you dropped me a week away from my appointment, after telling me TWO MONTHS AGO that you took my insurance, just left a bad taste in my mouth. A mouth that will now have to wait another 2 months to find another dentist.
We've heard rumors that dental offices are not keen on accepting clients with our, admittedly not great, dental insurance, and this interaction smacks of someone with better insurance asking for an appointment, and me and my less desirable insurance getting the bump. While it's certainly possible to incorrectly think you take a certain insurance, it's a lot harder to understand when that information is checked, and passes muster, THRICE. Also, saying "we've been trying to reach you," is fine, saying "you don't return our calls" is not. I have NEVER received a CALL from Corsi, let alone a voicemail asking me to call back. I even thought that maybe they were calling my WIFE, since she was the original appointment, but she said she has no calls or voicemails either.
