I would like to thank ASL
Yes indeed thank them
I want to thank them for once again proving how utterly incompetent they are
I ordered a package from Amazon, it was due to be delivered Thursday. At 12h30pm I received an update on the Amazon tracking page that delivery had been attempted at 9h40am. There was no attempt.
The intercom is linked to my cell and no one buzzed my apartment.
"We will deliver again tomorrow"
I called Amazon CSR and for whatever bizarre reason the agent insisted I could still get the package by 10pm Thursday night. That didn't happen.
Friday I get a tracking update on the Amazon page that it's out for delivery; after 8pm it said sorry we're late then later it said it will be delivered; at 11h10pm it suddenly said attempted delivery at 6h40pm.
Total garbage.
I call Amazon again, let them know what happened.
At 8h30pm tonight (Saturday) I refreshed the tracking page - it had indicated out for delivery early afternoon - it showed 'Delivered at 8h15pm'
No picture, no email with picture.
Called ASL - their AI said go to track.precisiondeliveries.com - enter the tracking # etc - that gave me a picture.
Attached.
That is not my building and I have no idea where that building is located.
If you look at my first review on their abysmal service, that's the picture of my building.
I call Amazon customer support, explain the 3 days, how this isn't my building etc; she goes on hold, comes back and tells me they can send it again, they can call ASL to redeliver (what? you mean the driver is going to admit he delivered to the wrong building and he's going to go back there to get it?) or they can refund.
I had asked if I order it again will ASL do the delivery - she didn't know, they have no control over that.
I took the refund - 2 items for a total of almost $60
So yes, once again, I want to thank ASL for their utter incompetence. Too stupid to deliver to the proper address.
Remarkable service.
While I've had issues with Intelcom doing deliveries, at least for the most part they will deliver to the right building and put it inside the lobby, and I get an email with pictures indicating where in/at/near the building it was placed.
I seriously detest ASL - 90% of their deliveries prove what a rotten company this is. read more