Update: The Doctor is amazing and understanding as well as the staff that took me back and talked…read moreto me! They were all super understanding and listened to me. That is why this review is 3 stars! For them alone I WISH I could give this place 5. However, as I was leaving my follow up the receptionists laughed at me like they were annoyed at me. One of them scoffed and the other kept making faces the entire time I was trying to schedule an appointment. Again, I am just a person trying to navigate a workers comp claim and majority of people I've interacted with during this process have been kind and understanding, some have done nothing but left me in tears and not wanting to contact the office for any questions. It costs nothing to be nice. ------------------ Dr. Charles was super nice however, the person I've spoked to both times on the phone for my workers comp claim has been unhelpful and argumentative when I was trying to update some paperwork so that I could be paid through my company for my missed work due to my injury and when I was trying to make the initial appointment and give them my information for an appointment.When making the appointment she seemed mad at me the entire time. I've never had to do a workers comp claim this extensive before so I was confused. The tone in her voice made the conversation rough, but I brushed it off. Then, when I was trying to change the paperwork from 'can't return to work' to 'light duty' so I could watch videos at home for light duty and get paid through my company and not have to go through workers comp insurance she refused to help me. Even once I explained that light duty is only videos at home. She kept repeating 'why would the doctor do that' and said she would have him contact me to discuss it further but after looking up my file she said "it said can't return to work he isn't going to change it." I believe she refused to make a note on file for him to contact me due to that. I believe her name is Melinda. She is who I have had the unfortunate privilege to speak to everytime I've had to contact the doctors office. I now have anxiety every time I have to call her due to how she has treated me over a workers comp claim. I ended up in tears after the conversation and besides my follow-up appointments I refuse to do PT in that office and had to find a different PT office elsewhere. Also has been over a week since my appointment and I still haven't recieved my cold therapy unit!

Office staff for Dr Schwartz is horrible!! They never call you back and missed schedule my…read moresurgery! I had a very terrible experience and now have to seek some other surgeon and have to wait to get my knee operated on!! Please go elsewhere for quality service! No one should have to deal with this incompetence!!!!

I had an appointment at this location because of P.A. (Physician Assistant) only had a time slot…read morefor me here. Office clean. Service: I checked in online, so once I arrived, I was seated quickly. The wait time in the room wasn't bad. P.A. Ranalli is good. He took the time to explain my care plan. Always kind and cares about my issues. Overall, this location was good, but I will only come back if I can't get an appointment closer to home.

Horrible service. It took eight phone calls over 5.25 hours between Penn Orthopedics and the MRI…read moreprovider, which is part of their system but not integrated, to schedule an MRI. By the time they stopped playing around, the next available appointment was an additional six days out from what was available at my first call. That was better than the other Penn Medicine MRI providers, which were six weeks out. There are a limited number of MRI providers in the area. This one is related to them, yet their schedulers don't have basic information about it - including the fax number. How does that make sense? And when they had all that information, it took them hours to fax it. I had to keep calling to check on it, and tell the MRI provider finally called them, which was the ninth phone call to schedule one MRI. After scheduling the MRI, I called to schedule the follow up. That was pushed out to the earliest being a week I'm away, and they wouldn't let me see any other doctor. The doctor I saw did absolutely nothing but order an MRI, there's no reason I need to see him again, but apparently that's their policy. Because patients absolutely do not come first at Penn Medicine.

I've seen multiple doctors in this practice. Knee, foot, elbow, and hip. Odgers did my knee - GREAT…read moreexperience! Recently went to see Ruggiero Jr. I was 15 minutes early for my appointment, he was TWO HOURS late. There was no explanation offered and the doctor didn't so much as apologize or acknowledge it any way. And to add insult to injury, he was antagonistic about my issue which totally caught me off guard. I won't be going back. Doctors need to realize that in the world of online ratings and access to more medical information than ever, they have become relegated to the level of online shopping. Patients do their due diligence in finding a surgeon not much differently than they find a tradesman. Customer service and ratings from patients swing decisions to make appointments more and more each year. And at that lengthy a delay, the front desk should have been calling patients saying there'd be such a significant delay and asking people if they wanted to reschedule. This would help the patients and possibly open some holes in the schedule to put the doctor back on track with remaining patients. The only reason a doctor wouldn't have this as a standard is the quest for the almighty dollar. Because his day went to heck in a handbasket, so then did mine. Missed meetings for work, had to cancel plans in the evening to catch up on the job. Thoughtless. Arrogant. Rude. When you treat your clients with such disrespect in the consultation room, why in the world would you expect us to think you'd treat us any differently in the operating suite?

PLEASE read this before you consider going here…read more.. I was referred here three years ago for a knee problem. I scheduled an appointment first thing in the morning, so I wouldn't have to wait long and could get in to work early. Somehow, I sat in the waiting room for over an hour. While waiting, a lady came in and I overheard the employee tell her that she had mixed up the days, and that her appointment was actually the next day. I didn't think much of it until the asked her to take a seat, and then called her back to see the doctor before me!! I couldn't believe it. Flash forward three years to yesterday... I had to have my back looked at. I figured I would give them another shot because my family doctor recommended them. TERRIBLE idea. I had a 2:40 appointment and arrived at 2:30. To make a long story short, I sat in the waiting room until 3:35 before getting called back to the smaller waiting room. *I had dinner plans for my dad's birthday at 5 PM and was beginning to get antsy because I knew I would now be late. At around 3:50, I heard the doctor walk in to another room, and I decided at that point I had to leave. I, then, left the waiting room and stopped by the front desk. I am very non-confrontational, so I politely told the employee what had happened, and that I had to leave. She looked at me like I was a jerk and said "hold on." She walked down the hallway and I heard her explain the situation to the doctor. Finally, she walked back towards me and said "you can go." No apology, no acknowledgment, and she was very rude. I will not be hoping the third time is the charm with this place. Like I said, TERRIBLE. Bad planning and rude employees. I never got to see the doctor, so I couldn't even tell you if he is a decent guy.

One of the worst medical experiences I've had. Dr. Odgers was rude, dismissive, and patronizing…read morethroughout my care. My pain, functional limitations, and need to return to a physical job did not seem to matter. Requests for PT were denied or delayed, which prolonged my recovery. I eventually left the practice and sought care at Rothman, where I was started in PT immediately and improved significantly. In my opinion, his handling of my case cost me valuable recovery time. I would not recommend him.

Might be the single WORST doctor experience I've had. Went to Odgers and was diagnosed with a torn…read morerotator cuff. When I started to ask questions he immediately cut me off and the only thing he would offer is PT. When I asked about receiving a shot ? Immediately cut me off. I suspect he had an issue with my age (70), and wanted nothing to do with me. He was rude, arrogant, and condescending. I took my MRI and found an excellent doctor in the Main Line Health system, who read my MRI, and had a lengthy discussion about my options for treatment. He sent me home and asked me to read up on methods of treatment and asked me to come back in a month. When I returned we had another long discussion, and he answered all questions I had. We collaboratively decided to proceed with the surgery. I'm 4 months post op and couldn't be happier with the results. My opinion.......AVOID Odgers at all cost and seek advice elsewhere.

Very caring physician. Is great at explaining what is wrong and options for correcting it. I…read morehighly recommend him.

Was very rude and arrogant. He mentioned one option for surgery, said he could do it, the surgery…read more'wasn't rocket science.' I asked about a different, less invasive surgical option, and he asked me if I was 'Googling to get this information.' Completely put me on the defensive for asking an informed question. Then he said, 'the answer is no' he would not perform the surgery. I didn't ask if he would do the surgery. He was horribly condescending. I certainly wouldn't want him doing the surgery after my experience with him. Also seems his reviews on the Penn Medicine site are fraudulent; they're all written with no context and in lower case letters. There's also no way to leave a review on that page, so how did 1755 people leave reviews giving him a 4.9 star rating?

he is a excellent Dr. Replaced my right knee in 2017. I'm glad he did my surgery. I was initially…read moregoing to another dr near by until I asked if the other doctor was going to cut my quad, that doctor got offended and I asked again and he said yes I alway cut the quad. I told him he would not be my doctor. best choice I made. now I'm going in soon to see him again as my left knee is shot and needs replaced. I've exhausted all treatments to avoid the surgery but now it's total pain morning noon and night. I want to get this done and get back to my self.

He is a horrible doctor! Unless you want to develop an infection from him never wearing gloves or…read morewashing his hands (in Healthcare too) when you have open skin from surgery, I would see someone else.

After a few less than great experiences with the practice over the years, this last one ensures I…read morewill NEVER return. With a locked trigger finger, I had to wait 2 months to even be seen. Starting about a week prior, I received consistent (and more than one) text messages, emails, phone calls, etc. all aimed at ensuring I'd be there 15 minutes early - which I did. As I sat there waiting, a woman came in to find that her appointment had been cancelled because she was late. Granted, I don't know how late, but appt. cancelled nonetheless, telling me they value appointment times - in line with the cacophony of notifications I received. After sitting for 45 minutes, I checked when I was to be seen, only to be told there was still another person to be called back ahead of me?!?!?! When I asked how this could be possible, I was met with a blank stare and ... nothing. Even an "I'm sorry for the wait" would have curbed my frustration a little. But ... just a stare. I told them to just cancel my appointment and walked out. Of course I will have to check if my insurance is billed becasue my trust of this business is gone. Will certainly update if it is. Again, this is not the first time with stuff like this. Ultimately, you DEMAND that the patient respects YOUR time, but if you were running abiut an hour behind, perhas you should contact the patient and respect THEIR time. You OBVIOUSLY have many means of contacting us. I would not have had to leave work so early and wasted an entire afternoon because you (consistently) seem to value the needs of your business over your patients.

Chester County Orthopedist- West Chester PA - I am a…read morepatient and urgently needed some help. Instead of getting that - I had the pleasure of talking to a rude, inpatient medical records staff - Linda was her name. Wow! She hung up on me too! Wow! Patients have a lot to deal with - medical bills, unpaid claims, lots of pain, no money, no work, side effects from medication, loss of time with family...... we have absolutely no time to deal with a rude medical staff. No No No.

I went to Dr. Murray for a second opinion regarding spinal stenosis and possible surgery. He…read morelistened carefully and allowed me to ask all my questions. He concurred with the first surgeon's recommended approach and even noted that the other doctor is more specialized in the specific procedure I need. While Dr. Murray's own surgical approach would have been different, he was honest in saying it would not be the best option for my condition

From the owner: Minimally invasive spine surgeryread more

They canceled the scheduled appointment at 4:50pm the day before. I'll look elsewhere.read more

From the owner: Advanced Orthopaedic Associates has a staff that is committed to providing high quality care with…read moreease, efficiency and compassion. We offer the finest in patient care, with timely appointments, answers to your medical questions, as well as your health insurance concerns. Our staff includes assistants to our surgeons who will apply your cast, remove it, schedule your surgery and answer all of your medical questions. They will also help you to obtain appropriate braces and/or slings and make certain that they fit you, the patient, properly. You will find your experience at Advanced Orthopaedic Associates to be a very friendly and satisfying experience. Our surgeons Dr John P Manta, Dr Christopher J Lyons & Dr Bonnie Nye, are Board Certified by the American Board of Orthopedic Surgery, and they are on staff at the following hospitals: Chester County Hospital Brandywine Hospital Life care Hospitals of Chester County Advanced Orthopaedic Associates participates in most insurance plans We at Advanced Orthopaedic Associates, know how frustrating an injury can be. You want to get back on the field ... get back to work ... keep up with the grandkids ... get back to living. That's why, at Advanced Orthopaedic Associates, our number one focus is you. The surgeons and staff of AOA are committed to providing you the finest available orthopaedic care. Our staff is able to get you into our office in a timely fashion...