Poor service, average food, dissapointing experience!
If you going to book a party or group here, its not worth your money. And if your looking for a nice Italian restaurant, you would be better off going to Zizi's instead.
We had a group booking for 35people for my 30th birthday, unfortunately one family couldn't turn up so there were 30 of us who all pre ordered our meals for the night. When we arrived no one checked if we were all here, orders were confused, wrong and some meals even forgotten, including my desert. One waitress asked me to check the orders when we got our starters and I advised them who wasn't here, despite that there orders still came out and she had the audacity to blame me for not checking the orders before the mains which I had already done and returned to them. Some of the meals were of poor quality, cold and not what I would expect from a chain like this.
It was a stressful experience, and to top it off they tried charging me a 10℅ service charge because it was a group of 8 or more telling me it was compulsory. For one the service was awful, some of the waiting staff were rude(some were brilliant) I refused to Pay the service change and even then they didn't take my first response, considering the menu does state this servise charge is optional.
The difference between my single mixed one starter and the mixed one sharer, was one extra piece of bread, yet the price was a £4 difference and it was served on a board instead of a plate.
Nonna(my 85 year old Italian Nan) was very disappointed with both staff and food, stating 'this is not what I would class as standard quality Italian food at all', 'as for the staff there was no passion, they just placed our food in front of us, didn't ask if it was OK or if we needed anything else', they could definately benefit with extra customer service training.
Overall instead of experiencing a nice, enjoyable authentic Italian birthday dinner (considering my family are Italians)
It was a stressful, irritating and disappointing evening) and we all agreed this is one place we would not be returning to in the near future read more