I had a plethora of issues with this school. They don't update their curriculum often enough. Here are the bullet points of issues:
1. Changed process of how test answers were talked about to resolve issues where questions were marked wrong but they were right 2. I had a textbook that said there were associated drawings, but the drawings were never attached to my course. It took a few weeks to get those to me 3. I tried to open my 7th course and was told I couldn't because there was a semester exam due. I would click the semester exam tab and it said I didn't have a semester exam due. I called the school and they said I didn't have a semester exam due, they were unsure why I had that alert so they opened my class for me. 4. I finished my 7th course and tried to open my 8th course and was given the same "semester exam due" alert, but again, nothing listed in my semester exams. I called the school and was then informed after every 5 classes, I needed to complete a semester exam. 5. I called to get the information on setting up a proctor for my exam and gave them the information. I was told to wait for 48 hrs for my proctor to receive the access code. 48 hours arrived and no code. I called the school and was told the person who had input the proctor information "forgot to check a box" so nothing was submitted so I had to wait an additional 48 hours. 6. In my Cost Estimating course, the book keeps referring to the "companion website" which has spreadsheets to use while taking the course. I could not find this companion website and submitted a ticket. My ticket was "resolved" and said if I needed additional help to call. I was never given any information or a resolution at all, so it was not resolved. I had to call in, on the phone at work for 20+ minutes because I am on the West Coast, and was told there was nothing that could be done. The book is old, not being published anymore and nothing could be found about the companion site. The information from this book has data from 2013, it's 2019. The book was published in 2015. I asked why we were not issued the current book and was told: "I don't know, I just work here". 7. I called the school to see what my options were for a Bachelor's program and if my "free 4th semester" would transfer into that since I didn't need a 4th semester for my bachelors. I was told that I don't qualify for the free 4th semester, which was sort of odd since I was told I did when I registered, but I understood and moved on. I was transferred to someone to help me with going over my options for Bachelors. When I reached the person to help me, he told me "go on-line and look at our catalog." Not "what are you looking into", "what might you have questions on". It was very upsetting that someone who is there solely to help guide students/potential students in the right direction didn't want anything to do with that. 8. When I was taking my final exam, the math portion was flawed and caused me to fail. I had questions "solve for the equation" but the equation was a broken image. I tried 2 different browsers on 2 different computers and it was the same outcome. I called to ask for help and was on hold for a very long time that it timed me out and gave me a failing grade for my math portion. I had IT working on this and was told it was escalated. My proctor received another code and so I tried again same issue. I called Student Services and was told that I shouldn't have taken that test, IT was still working on the issue. a couple of days go by, still nothing. IT hasn't even gotten to the issue yet. I was provided a word doc version of the test just to take it but this was also after I realized and confirmed I could fail the test and be done with it because it was my final course of the degree program so the grade would not change my GPA or not allow me to graduate. 9. I reported them to the BBB because of the above issues, while I was waiting for my new "fixed" test to be sent to me. I felt like I was finally being heard and had a sigh of relief. They offered to rush me my degree and transcript but I didn't want to be difficult and cause any issues with a rush but said I was fine with the 4-6 week waiting period for my degree. They did rush me my transcript, I was just waiting for my degree. 10. 11/18/19 was the date I was officially 100% complete and in graduated status, even though I was ready to take my test 10/31/19. 12/30/19 would be my 6th week after completing school so I should have received my degree at the latest by now. I contacted the school and was told, rudely, that I needed to wait until 1/6/20. As unhappy as I was with that, I thought ok I can wait one more week. 1/6/20 comes around, no degree still. I call Student Services, they transfer me to a voicemail line. I finally get through to someone and they said: "well, you will have to wait 1-2 more weeks". Making my total wait time 9 weeks. 9! I asked to speak to a supervisor. Such a scam!! read more