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    Ashton Pools & Spas

    5.0 (1 review)

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    7 years ago

    Chip and Dale do great work. I highly recommend! Very friendly and great to do business with!

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    Pool Aid

    Pool Aid

    1.0(4 reviews)
    2.6 mi
    $$

    I was going to this store because it was close to my house. When I was in the store the staff was…read morefriendly but their professionalism and customer service is a joke. I tried to schedule someone to come out and give an estimate on re-plumbing my pump. I was told they were a bit short staffed so it would probably take a week but someone would call me to schedule. No problem. Several weeks later and I still hadn't heard anything so I called the store to ask for an update. I spoke with Ashley who said again that they're short staffed but someone would be out Saturday for the service. Saturday came and went and no one showed up, not even a phone call to say no one would be coming. So, I called AGAIN and spoke with a different woman this time who said that it would be "at least a couple weeks before someone can come out." What a JOKE! I was patient and waited over a MONTH. I didn't receive a single phone call or update, ever. Listen, I understand that things happen, you're short staffed, etc. HOWEVER, that doesn't mean you just leave people hanging and don't call them to at least give an update etc. I have no idea how you run a business that way and still have customers. Needless to say, I called Russell Pools who came out the very next day for my estimate. They gave me the estimate and told me they would be there Monday or Wednesday the following week to complete the job. Monday came and they CALLED to say they wouldn't be able to make it because of weather. No problem. Wednesday morning came and they CALLED to let me know regardless of weather they would be here that afternoon. And they were. They did a fantastic job and I couldn't be happier. Take note, Pool Aid. THAT is how you run a business. Russell Pools has a new customer for life and I recommend them to anyone in the area.

    My legally blind aunt was using this company to come and do a routine pool cleaning because they…read morewere around the block. They would take her money, act like they were cleaning, and leave. When we came, her pool was completely green and full of algae. God will take care of you terrible people for robbing a blind woman and not doing your job.

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    Pool Aid
    Pool Aid
    Pool Aid

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    West Hernando Pools & Spas

    West Hernando Pools & Spas

    1.7(15 reviews)
    4.3 mi

    So to be completely honest and somewhat humble in my review. I give Frank a shrug my shoulder kind…read moreof review. Frank did respond quickly and he did make his appointment with us on time. But as soon as he opened his mouth about how long he has been in business and who he services, I knew this was not a match made in heaven. His ego and his lack of customer service really showed. He spent more time stroking his own chicken and pricing us out before we even got started, it was absolutely insane. This man has been doing this for 39years and he is so high strung, lacks patience, and wants to sell all top end options. I am all for up selling your product but to say our budget is not me(Frank) was a bit overwhelming. Everything started at 50 to 60k and who gives a range of 10k in a verbal estimate when you don't even know what we need versus wants. What can we get for our budget is not in his wheelhouse or vocabulary. When in fact the person who referred us spent under $50k with him for a bigger pool then we wanted. So it's just odd to me that he kept saying that many times over, again pricing us out of the picture. The most daunting thing that really surprised me is how he wants to be efficient and lower his costs but increase my costs. Frank says to me you are going to have to remove that crepe myrtle and I need 10 feet in width to drive a "trailer hoe" back here. And yes it will tear up all your sod and your neighbors yard. Wait what I don't have 10' on either side. Okay so you plan to replace it right. No I don't do landscaping. So let me get this straight he wants to drive some 10 feet wide excavator back here to dig up a five feet deep pool? I looked it up and they do have smaller excavators that will reach the depth that is needed and are much lighter and smaller. But because of efficiency and his cost he plans to lack care for your yard. Just to pass another bill on to you 10' x 40' run is another $4k to fix the sod and $1200 for sprinklers to be replaced. I knew from earlier in the conversation he doesn't do landscaping so you will have to call two more companies to put your yard back once he is done tearing it up. From a common sense perspective take care of the yard and maybe charge a little more for time. It can't be the $5,200 in damage you plan to do. Lastly, if he said to me one more time I do all the pools for doctors, lawyers, and nurses in this area I would have probably puked. And if he tells me one more time he is the undercover guy they send out to inform lawyers on lawsuits. Puke again. Just too much ego for me. Frank I wish you the best and yes you probably should stick with the doctors, and lawyers, and nurses because they obviously like to be up-sold on materials they don't necessarily need for you to profit on standard materials you buy in bulk at a low cost. I appreciated your time and input. Only wasted 20 minutes of my time. Frank is definitely knowledgeable in his field but if you lack patience this guy is not the one for you. We decided to walk away with an agreement it was not a match. I gave him 3 stars because of his timeliness, knowledge, and workmanship via pictures. Frank has some work to do on customer service, cost control, flexibility, and patience.

    They have taken peoples money and left their pool projects unfinished! My wife and I had to go hire…read moresubcontractors to finish our pool at an additional cost to us.

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    West Hernando Pools & Spas - Over 2 years and this is all we have to show.

    Over 2 years and this is all we have to show.

    West Hernando Pools & Spas
    West Hernando Pools & Spas

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    Aventura Nursery & Landscape

    Aventura Nursery & Landscape

    3.7(10 reviews)
    0.9 mi
    $
    Established in 1998
    Free estimates

    I'm glad I was able to see the true workmanship right from the start. I requested an estimate for…read moremy property and paid a nominal fee for someone to come out and "design" my ideas. I was told to expect a call from the designer on Monday, but by Tuesday, having received no call, I left a message with the office. I received a call from Adam, who sounded like he was having a bad day--something we all experience. We scheduled the appointment, and when he arrived, we spoke for about 10 minutes, mostly about his GREAT program that supposedly does many things. He promised to send me something by email the following day. A few days later, having received nothing, I called the office again and spoke with Maria, who said she would speak with Adam and ensure the design would be in my inbox by the next morning. When I finally received the design, it looked like something my 9-year-old nephew could have put together. When I called to request a refund, Adam answered. Although he thought he put me on hold, I could hear him and another male in the background talking trash. The other guy kept saying to take my number and let Maria call me back. Adam lied, claiming he did everything I had asked for and in fact said I thought it was horrible and I hated everything. It may be his way of speaking but, I said it was not what we discussed. I am now waiting to hear back from Maria, but I'm not holding my breath. I'm just glad I discovered this before hiring them for my other properties. All I can say is, I was hoping for more. Be cautious of companies that don't value their clients.

    OMG this place is like a nursery on steroids and a plant person's amusement park. You basically can…read moredrive all throughout the place it's that big. The workers there will drive you around in their side-by-side, you tell them what you want and then they bring them all upfront. The prices are outstanding and the variety is crazy! They must have every single kind of palm tree there. Can't wait to go back and start updating our landscape.

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    Aventura Nursery & Landscape
    Aventura Nursery & Landscape
    Aventura Nursery & Landscape

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    Ashton Pools & Spas - hottubandpool - Updated May 2026

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