The reception staff kept me waiting to check in and didn't acknowledge me or apologise for the…read moredelay. There were 3 staff behind the reception desk, they avoided eye contact and none of them could be bothered to say hello or explain what the delay was. Very poor customer service. It's been like that for years though. The gym facilities are quite good but poorly maintained and not cleaned regularly. There is chewing gum in the cup holders. Wash your hands after using any equipment. If you pay twice the price and go to Bolton Arena, the staff greet you, chat and the machines are cleaned and maintained constantly.

I joined the gym here a year ago and cancelled it in January when I decided to go elsewhere. The…read moregym facilities were fine, however the reception staff could benefit from further customer service training. After I cancelled my membership they continued to take money out of my account. It has taken almost 4 months to get my money back and then they are still saying they will not give me my full money back, which they have taken out of my account without my permission! In my line of work I would have given some form of compensation for the inconvenience because 4 months wait is ludicrous! Instead I am losing more money. I only live round the corner but would now willingly drive miles out of my way not to go to horwich leisure centre.

Provides a gym, library, swimming pool, bar and a community centre all under one roof.read more

This is a expensive swim but the pool is very deep it is3£to get in and 20 p for a locker but on…read morethe up side you can dive

The centre has had a refit and the gym is now stacked with top notch techno gym kit, a large free…read moreweights area and friendly staff to help you on your way. There's also an indoor cycle studio now and two groups fitness studios. Plus the pool!

This is a real boys enjoyment. I found this place to be quite loud inside and very dark (i know it…read morehas to be dark to play the game) I did think that in areas outside of the game it could have been a little brighter. That said boys love it here and always have a great time indulging the testosterone. Great for those big little boys too.

Hi there I have two kids and they regularly go to big fun…read more Not everyone can be pleased but they do try their best. I would definately return as its good value for money and I think the staff are great.

Absolutely excellent play and fun for kids here. my kids are 2 and 5 and this place caters well for…read morethem. There's enough space for them both to play away (leaving me with a paper & a coffee) without me feeling like they could get into trouble. Also they do crafty stuff & sporty games which is a unique touch, I've not seen this done at any other playbarn. The people are lovely too and very chatty & pleasant. Its not too crowded which is lovely for me.