Ashton Electronic is amazing with customer service!! Easy to get on the phone when needed, does what they promise, and is very helpful. I had a defective unsafe stove with a lowes warranty. The first electronic company assigned to our job didn't show or call Ashton Electronics was the second company to be assigned. Ashton showed up on time and covid safe ( masks worn properly) which is critical for us. They came out and assessed the issue once they determined it was unsafe for use or repair they went back and forth for an entire day with lowes to make sure we were treated fairly! Lowes was not helpful at all and very resistant to making sure we were safe but Ashton made sure all was done fairly without wasting more time! Highly recommended! read more

My experience with Ashton Electronics was actually through a warranty claim with a Sony TV. The rating given is mostly based on their scheduling rather than the actual repair service provided. I initially came here to see the reviews and asked sony if they had other contractors in the area but Ashton was the only available. There were 2 repairs performed in total but there was alot of back and forth with scheduling the first time. I work weekdays, as most people do, and I could only schedule on a certain day. They told me the apt. Was confirmed and then called me a few hours later telling me they couldn't do it on said day. Great. So we moved it to the weekend. Turns out. The guy didn't work those days. So again after a couple calls we got someone to come out on a Sunday when I would Actually be available. Repair was done. Simple and fast. Fast forward a few weeks, tv messed up again. Sony has Ashton call again but this time we locked down another weekend for the repair without Issues. The tech came, put on booties to not dirty my carpet and performed the repair In a Timely manner. Great service. Both times I received an invoice and an email going over the repairs. I will point out that both repairs were to replace manufacturers defective components with new ones and NOT to diagnose and repair. Again the service was standard but the scheduling could be alot better as you've probably seen in other reviews. read more

We are so disappointed with the service we haven't received, about our stacked washer/dryer. We have been trying to get in contact with someone, and we keep getting a run around. We would like to be reimbursed for a lack of professional services. We have a 2-year warranty, that doesn't expire until 2026. We have been going back and forth to the laundromat, since July of this year. We filed a claim for service, Assurant on August 23, 2025, and it was approved on August 25th, to Ashton Electronics. We had to go back Lowes, and purchase a new stacked washer/dryer on, September 22, 2025. We are not pleased with what has been going on here, with Ashton Electronics, and Assurant. We called Assurant and spoke with Geck, and told him we wanted to be reimbursed, but he couldn't help. We asked to speak with a supervisor, but he said a supervisor wasn't available, but one would call us back within an hour. We are still waiting on that call back, today, September 26, 2025. We were able to find an email address for Assurant, and notified them about the situation, and we got an automated email reply saying someone would contact us within 30 days. We will not deal with Ashton Electronics again, nor will we purchase another warranty through Assurant. Thank you, Leon and Shelia Keel read more

I recently took my Epson HOME CINEMA 4010 projector to Ashton Electronics for repair, and, unfortunately, my experience was disappointing. The issue was misdiagnosed (it was not the "main board"), and the estimate was much higher than expected. I decided to pick up my projector and pay the diagnostic fee rather than proceeding with the repair. Afterward, I took it to another repair shop, where the problem was correctly identified and fixed at a much more reasonable price (1/3 the quote). While I understand that diagnosing electronics can be complex, it was frustrating to have invested both time and money without a good solution. If you're considering Ashton Electronics for Epson projector repair, it might be worth getting a second opinion or voicing your concern to them directly before proceeding. Maybe they are good with other products, but I would be cautious about getting an Epson Projector repaired here. Maybe it is a one time mistake, or maybe this is a pattern. I am going to give three stars, because before the misdiagnosis the service was fine. They promptly responded to my emails, they gave me a hard quote in PDF format, and answered my phone calls when I called. Admittedly, they did not get a chance to rectify the situation. I don't know what would've happened if I left it there. My concerns remain the misdiagnosis and the very high quote. As one last note, my projector is fix & working correctly as we speak... (picture posted here). read more

Ashton Electronics - Electronics Repair Near Me - Los Angeles, California

I scheduled a service Sunday morning and got a call back Wednesday!!!! This company is the worst dealt with. Days had gone by and multiple attempts to call them w no one answering and voicemails were left during business hours! Do not choose them they won't show up. read more

Ashton Electronics has been the best among the handful of appliance services companies we've dealt with. It's hard to find honest and knowledgeable people to work with, but with Ashton Electronics, we have seen a partner that we can work with long term, as they have become our number one appliance service provider. We're delighted with their prompt and professional service. Thank you, David, for all your help. read more

Sony 77" OLED power supply replacement under warranty. Primarily is a scheduling complaint but also they showed up with the wrong part. Sony shipped the part and kept me in the loop about its arrival at Ashton. After waiting several days I had to reach out to them myself. The first contact was a mixture of not taking responsibility for me having to call them and whining that I was 16 miles from them and they normally don't drive that far. None of which had anything to do with me, the customer. David insisted on techs coming on a day where I work and stated I would be there first appointment and they would be on their way shortly after 8am. I had work at 11 so this seemed reasonable. At 9:40 I called because no one had showed up yet and was told they just left and will arrive by 10am. I questioned why I was told they would leave at or shortly after 8am and he rudely denied saying it and only said he told me they would be done by 11. So I was being called a liar at this point while he was actually the liar. Then they arrive and tell me they should be done by 11 and I have to explain to them that I work at 11 and they need to be done by 10:40 at the latest. They said they can do it so I showed them to the TV. They disassembled the tv and then open the box that was shipped to them by Sony. Immediately they said it was the wrong part. WHY WAS THE PART NOT VERIFIED UPON RECEIVING IT? So all this for nothing. On top of that they laid my tv down on its face and there is a small scratch and some hairline marks on the screen that were not there before. Luckily they are only visible when it is off and I am close to the screen but I have reported it to Sony. The second repair didn't lay my tv down on its face but since they actually repaired it they had to be questioned first. Rude Customer service (David) and techs showing up with the wrong part makes Ashton Electronics a very poor choice. read more

My Viking freezer has had issues with defrosting so we reached out to Ashton Electronics for help. David Rob contacted me multiple times during each phase of the repair from booking the appt, to part ordering to making the final appt. He was engaged and kept me informed throughout the full journey. Dean Aquino was our repair man. He was knowledgeable, efficient and respected our time. Within minutes he diagnosed the issue. Come to find out, Dean also worked on our Viking stove years ago! We've had several issues with Viking but it's nice to know we now have a company we can rely on when issues arise. read more

The people servicing my TV were friendly and always kept me apprised of the status of my request: initiation, parts ordered, parts received, appointment scheduling, completion within a few days. read more

I was initially hesitant to trust Ashton Electronics for my Sony repair based on some mixed online reviews, but after my experience with them, I'm glad they were assigned to my repair. What stood out to me the most was their excellent customer service. They kept me updated on the progress of the repair, and the turnaround time was faster than I had expected. I did notice some complaints regarding shipping times; however, those shipping times are between Sony and Ashton Electronics. They cant control the shipping times nor how fast Sony ships items to their end. They scheduled me shortly after the parts arrived. While I understand that some people may have had different experiences, my personal encounter with Ashton Electronics was completely positive. They were professional, efficient, and friendly. read more

Ashton Electronics recently repaired my gas range covered by my Extended Warranty and I just wanted to show appreciation for Dave Rob quick response, excellent customer service. I will definitely use your company again. Thank you Kimberly read more

Very helpful. They immediately answered my call and accommodated my schedule to fix my microwave. They did so with care and immediacy and it's working great again. read more

My Whirlpool refrigerator ice maker was not working. The service man was on time and very polite. I highly re commend this company. Thank you for excellent service. read more

While the actual repair person that came out to assess/repair the issue with my ice maker last Friday was helpful and professional, the owner (David) is consistently rude and unprofessional. I was advised by the repairman that a part needed to be ordered and that he would return by this Friday to install it. After not receiving a follow up call regarding what THEIR REPAIR PERSON STATED, I called in and got David, yet again. You would think that a courtesy call, text, or email stating there was a delay obtaining the part from the manufacturer would be standard practice however, he proceeds to devolve into a diatribe about HIM not saying that it would be repaired today, it not being HIS responsibility to notify me of a delay with receiving a part, etc. Coincidentally, soon after posting my truthfully articulate initial 1 star review early today, which he reported and had removed, I get an email stating that the part was just ordered, TODAY! Having read through EVERY SINGLE 1 star review posted for this business, I concur with it ALL and strongly encourage you to take your business elsewhere. I was assigned to this place via my Lowe's Protection plan and will never do business with them again. Now that I see the negative reviews, I feel obligated to add yet another one. read more

Had an issue with my TV. Ashton Electronics were very responsive and sent a technician the next day. He was prompt and courteous and to my surprise the issue was resolved quickly and satisfactory . read more

Our 15 year old Viking cooktop / stove started to have troubles: one cooktop igniter stopped working and the oven did not heat to the set temperature. I was looking for a local service provider on Yelp and came across Ashton Electronics and gave them a shot. Their technician was available to come the next day, was on time, very professional and knew his craft. He was able immediately to identify the problem, ordered the replacement pieces and came back to install them in a matter of days. I loved the fact that I got a phone call after the visit from the company to make sure that all is working to our satisfaction and that the issue has been resolved. Terrific service and value for our money. Highly recommend them and will for sure use them again. read more

This company exhibited THE WORST CUSTOMER SERVICE ‼, that I have EVER experienced. A service technician came out to inspect my refrigerator on a Monday and did not even provide a turn -around time, as to when my repairs would be completed. Their service technician was DISMISSIVE and did not address my additional issues that I was experiencing. He rushed through the inspection, as if he was in a hurry and did not even look at me. When I contacted the office, The office manager, "David" attempted to apologize. It is now Friday, and no one from Ashton Electronics has followed up, so I contacted them. Again, David informed that they were still waiting for the LOWES PROTECTION PLAN to authorize parts. It is UNCONSCIONABLE to request the customer to f/u. In addition, when I did f/u w/Ashton, I was initially placed on hold for 5 minutes, then, after f/u w/the protection plan, I called David back and when he answered he said, " We're in a very important meeting, please hold", which is also POOR CUSTOMER SERVICE!! So, after holding for a second time, I addressed my frustration and he RUDELY INTERRUPTED me, told me to contact the protection plan and disconnected the call in my face‼ read more

My refrigerator stopped cooling so I called them for a quick fix and the worker named David repaired my refrigerator within 48 hours and he was really good at communicating as well. I want to thank you guys for getting my refrigerator repaired this fast,I highly recommend everyone to work with him thank you read more

Ashton Electronics - Electronics Repair Near Me - Los Angeles, California

I called Ashton Electronics about my ge range, they promptly came out and assest my issue ordered the necessary parts and had my range fixed in no time. I appreciate their professionalism, I would recommend using them read more

I needed a washing machine repaired. Contacted Lowe's extended warranty and they sent Ashton Electronics. Very prompt service. Diagnosed the problem, needs a part. All good on Ashton's part. Extended Warranty and Whirlpool not so much, first with authorizing the part and then sending the part. Every time I called I was treated with patience, respect and prompt communication. After dealing with Whirlpool, Ashton finally went out and paid for the part themselves and were there that weekend and the washer was fixed. I thought that going out of their way to resolve a delay that was not their fault showed great customer service. read more

They came out and assessed the issue with my professionalViking oven. Parts were ordered. Once received, they came out and replaced the parts. It was extremely easy. I highly recommend them. read more

It took from the first phone call to them coming out to repair my TV only 3 days. Which was fast. Repair guy was friendly and professional. I recommend Ashton Electronics to anyone. read more

David and his team were very responsive and helped me get a quick diagnosis of my broken appliance, which was required for my warranty claim. Very much appreciate their support and will continue my business with them in the future! read more

Ashton is the slowest repair company I have ever used. Getting parts takes weeks and weeks, then more time to schedule the repair service. A tech came out to assess my washing machine a month ago. He ordered parts and that took forever. He came back and said he had to replace the computer board of the washing machine (the machine is only 1 1/2 yrs old!). After replacing the entire computer board the washing machine STILL didn't work! He said he had to order more parts. That was weeks ago and I haven't heard from them. I am also dealing with a Lowe's Protection Plan, and they too are seemingly worthless. It's been over a month and I still don't have a functioning washing machine... So I just canceled the entire claim and purchased a brand new washing machine. Please don't use Ashton Electronics because they don't seem to know what they are doing, and it takes so long to even get service. read more

I had to reach out due to my refrigerator no longer cooling. It was a scary feeling because this was a first and I live alone. I did not know what to do, so I immediately searched near by electronic companies and this one popped up. I noticed the low ratings but I was desperate and let me tell you, I don't regret. The workers came in on time and the young man David communicated everything to me. This place is an awesome hole in the wall. People don't know it until they spot it or find it one way or another. Thank you guys! read more

Ashton Electronics - Works like a charm! Thank you - Electronics Repair Near Me - Los Angeles, California

Ashton was referred to me for Sony warranty repair. I read all the other reviews with trepidation.... all five stars, must be fake, and all one stars... really unhappy people... What will my luck be?? About ten days later a gruff n' grumpy Filipino guy showed up and had the TeeVee's guts open in ten minutes. He swapped out the guts and had it lit back up in another 20 minutes or so! Then he was on his merry way... thanks! So far the TeeVee's rebooted randomly a couple times and turned on by itself but I think that's a Sony problem not an technician-did-it problem. tldr; Ashton might do just fine if you let them. read more

Ashton Electronics - Opens just like a giant cellphone, with bamboo wedges - Electronics Repair Near Me - Los Angeles, California

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This company is a joke, they came in on 03/20/20 to take a look at my fridge, I kept having a small leak under it. Since it was under warranty I called the insurance and they sent Ashton. The technician took a look and said that the compressor is done, this is a 2 years old Sub Zero fridge! Can't be done so fast. He said that they will order parts and come back, luckily he never came back. Why luckily? Because the issue was that something was stuck at the drainage. A quick youtube search solved the issue. Stay away. I wouldn't let this guys build legos. read more

Ashton Electronics - Electronics Repair Near Me - Los Angeles, California

Thank you David and your team for such a quick response when it came down to diagnosing and fixing my ice maker! Every single time that I left a message you were very diligent to return my calls the next day as I always called after hours. You are definitely in my (Rolodex) old school as my go to when it comes to any electrical items being fixed! Best, Toni read more

Workman came twice to fix a washer that was under warranty. Three months later it's still broken. Trying to get this resolved with them and the person on the phone just told me to go to hell. read more

Couldn't be more happy with this company and especially Dean who came out to repair my KitchenAid dishwasher which was not drying the dishes completely... Dean diagnosed the problem quickly and made the repairs... He also realigned the dishwasher door and now it opens and closes so easily... Thank you! read more

Watch out for these guys - always back up your conversations/requests in writing. This company is NOT TRUSTWORTHY. I hired these guys because they charged less for a specific job so I tried them for another few jobs. They wanted to overcharge to add other jobs while they were at the building I manage and that was worked out so I continued to call on them. Then once I gave them our credit card they charged us for a job they did not do and insisted I told them something different. I had to ask for the receipt, that's how I found out. I've never had a problem before with just using the phone to request a job and to make arrangements until this company and I've been doing this for 15 years! I will not use them again. read more

THIS IS A LONG, BUT TRUTHFUL, AND MAYBE SLIGHTLY ENTERTAINING REVIEW. One of the worst experiences I've had with a service provider. Ashton was assigned for a warranty repair on my 2-year old LG fridge. They came the next day. The tech diagnosed the problem as the compressor, and told me it would take a week to get the part. 8 days later I got a call letting us know that our claim had been approved, and they were going to now order the part, which would take another week to get, but also asking if a 2nd tech could come out to make sure the first diagnosis was correct. I questioned why they told me they'd ordered it a week ago if they hadn't, and now I'm waiting two weeks? The person who answers the phone couldn't give me a straight answer. I also questioned, why, after a week had passed, they wanted to send someone out again to re-diagnose the issue? He said they were just trying to help me solve the problem. But when I asked why they didn't send the 2nd tech before a week had passed, again, no real answer. I told them to call me back when they had the compressor. Another 10 days passes, and we finally schedule the second tech to install the compressor. The fridge didn't sound like anything was happening w/ the fan or motor, but she insisted it was fine and just to let it cool. 20 minutes after she left, the same error code. The next day she came back. Apparently, you need to reset the electronics when you install a new compressor. Who knew? After a couple hours, she was finished, but again, it didn't seem like it was right. Mildly cold air was coming out of the freezer vent...when I questioned her, she said multiple times, it's fixed for now. I asked, "what does, for now, mean?" She kept insisting it was fixed for now. She left, and wouldn't you know it, the next morning the fridge hadn't cooled at all. I called their office again, admittedly, very pissed, and was told, "the job isn't done and we've ordered parts, but we need to talk to her, and we'll call you back." I asked why I was told the fridge was fixed if it wasn't, and why am I just hearing that she knew it wasn't fixed, and needed additional parts? Again, no real answer other than they are trying to help me. They called back late in the day, this time, telling me they'd ordered new parts, but I needed to call Lowes immediately to let them know the fridge still isn't working. I was irate, and wasn't pleasant in what I said, and was hung up on. I called Lowes, to find out Ashton had closed out the ticket once they submitted for the compressor, and they had to escalate the issue, since the ticket had been marked closed/completed. It was now Friday, and I'd have to wait until Mon. - Wed. to get a call back from them. After 5 days of stewing, I finally and received an email from Lowes saying they'd scheduled a final diagnosis appt. with Ashton that Friday from 8am-12. Friday came and went, and no Ashton. I called Ashton - at this point, me and their front office person simply don't like each other. He says no one scheduled any appt. with them, and now mockingly says, now that I've called Lowes (to reopen the ticket they closed), they can order the necessary parts - the ones he told me he'd already ordered. I ask what parts he's ordering this time, and he can't tell me. I get heated on the phone again, and we argue back and forth on who hung up with whom on the previous 2 calls (1 for him, 1 for me, if you're keeping score). So, I ask for a supervisor, to which he laughs and says there's no supervisor available...he ends up hanging up on me this time - that's 2 for him. I call Lowes warranty back and again I'm told they will escalate. This time I say I don't want to deal with Ashton again, and to get me another provider. We're 4 weeks in at this point, and finally, the next Monday, I'm contacted by another provider, who comes 4 days later and replaces half the fridge, including the new compressor Ashton had just installed. "Yeah, they did a Mickey Mouse job of fixing it," he tells me. Fast forward - the fridge works just fine now with that single 2-hour repair job. In truth, I've never gone through a warranty process for a major appliance, and I hope to never have to again, but I can promise I would never use Ashton for either a warranty repair, nor personal service on my own. To go more than a month, 3 diagnosis/repair visits, the despicable front office guy, and having to escalate the issue with the warranty company because Ashton closed the ticket prematurely, and then gaslighting me that it was my fault they couldn't move forward because they couldn't get approvals - how they are still in business is beyond me. TLDR: But, if you want this whole review summed up in 1 sentence - Ashton does a Mickey Mouse job of fixing things. Believe the 1 and 2-star reviews. Save yourself a huge headache, and find someone else. read more

"We recently used their services to repair our Sony TV and are very pleased with the outcome. They kept us updated at every step, and the process was fast and effective." read more

My Sony XBR-55" TV required repair under warranty. Sony hired Ashton Electronics who scheduled the repair in my home. Two calls were needed since the original part did not resolve the issue. Sony went out side their warranty and replaced a much more expensive part. Both Sony and Ashton provided excellent service. I would hire Ashton Electronics for non-warranty work. They communicated well. Confirmed both appointments and arrived on time. The technicians behaved professionally and completed the work quickly. High market. Thank you Sony and Ashton Electronics! read more

Great customer service and very reliable. They replaced two handles on my fairly new fridge. For some reason the repair wasn't covered by my extended warranty. Ashton provided a reasonable price for parts and labor. David also called the next day to ask how servicing went to determine satisfaction and inform they were about to charge my card in file. I highly recommend their servicing. read more

Ashton Electronics - The right fridge and freezer handles had cracks in them. - Electronics Repair Near Me - Los Angeles, California

The best service I got today Dean the technician very nice professional I am very happy I recommend 100%

I have Sony 85 inch TV fix by Ashton electronics technician arrive on time, did it quick test all the function on my TV before leaving. Highly recommended this company read more

Contrary to the outgoing message on their answer machine, they do not return your calls promptly. When you finally manage to get David on the phone, he is rushed, rude and does not answer questions. Rather, he directs you to email your questions. This did not make the company any more responsive. After many repeated calls and no resolution of the ongoing problem, we gave up and took our business elsewhere. read more

How is this place still in business? How is LG their main partner for service requests? The woman on the phone was so rude when I inquired about my service request window. First she yelled at me that they do not give a window - who are you the queen of England? Then she yelled AT ME that LG is not supposed to schedule for her. Um what? How is that my fault? I'll be reporting this business to the better business bureau. read more

Best Buy geek squad hired this company as a 3rd party to repair my washer . Appointment was a week out .The day of my appointment No Show call or email .The response was blame it on Best Buy for over booking . I have a Aig extending warranty for the washer . Calling them to let them know about this experience. The reply ....should've been the day of my appointment a phone call to let me know they weren't coming .... blaming Best Buy or COVID is not a good idea , learning customer service COURTESY is #1 Westwood is 20 mins from my house FYI the lady answering the phone should be fired. read more