if I could leave a 0 star I would. visited the vets once for a routine check up. the reception…read morestaff were incredibly rude and just a bad experience overall. about 4 months after I'd had the appointment I get HOUNDED via email and phone call demanding that I pay an outstanding fee of £60 (which I didn't owe & paid in full & upfront on the day of the appointment 4 months ago) having explained that it was a mistake on their end they totally disregarded what I said and threatened to escalate the issue to the point that it will effect my credit history. avoid at all costs if you don't want to be chased for months on end for a bill you do not owe

Absolutely amazing, the best vets, the best receptionist! Such mind friendly people and all very…read morewell experienced- highly recommend (and I've had my fair share of vets before)

Excellent vet, very down to earth approach, and has stabalised our cat's diabetes, where other vets…read morehave failed. Very friendly practice, with a first come first serve basis, which has been great for last minute trips and busy schedules. The least mercenary and most genuine vet we have met, with more focus on our pet's wellbeing, as opposed to making huge profits. Highly recommended!

From the owner: We offer a great all round veterinary service. Our vets each have particular areas of interest from…read moreSurgery, to cat medicine, to exotic species to veterinary dentistry.

Took wee Stimpy here for his free initial kitten check up. The journey there wasn't great, had a…read morevery unsettled kitten in his carrier. We arrived early and were taken in early, so the wee chap was glad to get out of his carrier. The girl on reception was really friendly, so our first impressions were great. The vet we seen, Susan, was really lovely. She weighed him, checked him all over, asked lots of questions about his behaviour, age etc and seemed genuinely interested in his well-being. She gave us free worming and flea treatments, which is fantastic and got him booked in for his first vaccination. Was given an appointment card too, which is handy for someone as forgetful as me. She was very patient with Stimpy's running around, trying to jump off the table and squirming. She also gave us advice on how much cover we should make sure we have, insurance-wise. They have a selection of pet things in a glass cabinet at the reception, didn't pay much attention to the prices, will have a look next time. There were collars, cat litter, sprays etc. The surgery is super clean and bright. Can't say I'm looking forward to putting Stimpy back in his carrier and watching him get a vaccination, but knowing that this is such a great surgery and that Susan is such a caring person really helps. Really glad this is our local vet!

We found the Hyndland Street Vet Surgery earlier this year when we were looking for a second…read moreopinion for our geriatric cat's care. The poor old feline has since passed away, but we are back at Hyndland again with two kittens we welcomed into our home last week. The kittens are both boys and they were in today for that dreaded surgical procedure...you know the one! To cut a long story short (sorry, horrible pun), everything went really well and the staff at the clinic kept in touch with us throughout the day about how they were getting on and when we would be able to come pick them up. When we did get them early this evening, they looked fine, if a bit dazed, and I felt like they had been well looked after all day long. It's not the easiest procedure for a couple of kitties to endure, but at least they had it done at a good place. The clinic is very busy and always well-staffed. It would be nice to see one dedicated vet each time we visit, but I realise that's just not possible in such a popular clinic. Regardless, we have consistently been pleased with the care our furry friends receive, and the rates for normal procedures are quite reasonable. I'm happy to know that our kittens have a reliable place to go for their vet services and I'd recommend them to anyone in the area. There are other vets closer to where we live, but we travel the extra distance to the Hyndland Surgery because of the excellent care they give.

The Small Animal Hospital in Bearsden is part of the University of Glasgow and is one of the best…read moresmall animal hospitals in the world. I'm very sad to say that one of my little cats broke his neck recently and was referred to this hospital for treatment. The reception area is impressive and immaculate and there is a separate waiting area for cats and dogs to minimise the stress caused to the animals while they are waiting to be seen. In the cat waiting room there were heated pads to sit your cat on to help him relax and feel more comfortable while he's waiting to be seen! I wish people were treated as good at hospitals! My cat's initial consultation was with neurology specialist Maria Ortega and she is an absolute angel. You can check out her qualifications and experience on the Glasgow University website. She asked an abundance of questions about my cat while giving him a thorough physical examination and concluded that she would need to perform an MRI scan as well as x-rays to see the extent of the damage to my little guy's neck. I left him in Maria's capable hands and went home to sit nervously by phone. A few hours later Maria called to say that she could confirm that my cat had broken his neck and that he was coming round fine from the anaesthesia. She explained in great detail the operation she would have to perform on my cat to give him a chance of being able to walk again. It involved putting plates and screws into his little neck. Maria said she would operate on him the very next day. She called me the next day right before the operation to give me an update on how he was doing and to give an estimated time of when the surgery would be completed. She then phoned after surgery to say that it had went very well and then phoned again a few hours later to say that my cat was awake and that he had started to move his limbs again. I certainly can't fault the level of communication! Maria phoned every day for the next 3 days to tell me how my little boy was doing. She gave loads of details about what he had eaten, how his limbs were moving and how he was behaving. On the 3rd day she said he was doing so well that I could come in and visit him the next day if I liked. I literally had my coat on and was about to go out the door when she called again with bad news. She said my cat had caught pneumonia during the night and died. She had received a call from his nurse (he had his own dedicated nurse 24hrs a day) and she had rushed into the hospital to try and save him. She tried for 3 hours but eventually had to just let him pass away. I was absolutely crushed and devastated that my adorable 1 year old cat had died but I simply cannot fault the Small Animal Hospital or Maria. I have no doubt in my mind that he was given first class care 24hrs a day. It was so comforting to have Maria phone so regularly and it was excellent to be able to talk to the person who had physically operated on him. I only ever had to deal with Maria and didn't get calls from receptionists or nurses who may not have been able to give us the level of detail that Maria did and she could answer the many questions we threw at her directly! Everything was taken care of so quickly. As soon as my local vets referred my cat to the hospital we were given an appointment immediately and it all happened so quickly from then on. There was no waiting around to find out what exactly was wrong with him. He had his MRI scan and x-ray the same day we brought him into the hospital and he was operated on at the earliest opportunity possible after we'd been given his diagnosis. Overall my cat's treatment cost over £6,000 which gives you an idea of the kind of state of the art equipment which is available for the vets to use at the Small Animal Hospital to be able to rack up a bill that high!! Thank goodness for pet insurance!!

I've recently had to use the Small Animal Hospital in Bearsden because of my cat, Toby. Ever since…read morewe got him over a year ago he's had terrible breathing problems, but we never thought much of it because it doesn't appear to be bothering him. Eventually we decided we should take him to the vet to see what was up. They took X-Rays and what not and sent them to here, and they told us they thought he had polyps and asked us to bring him in. We brought him in on Tuesday for a consultation and I was so impressed by this place. It's a beautiful new-looking building with an immaculate reception and loads of little consultation rooms off it. There's loads of other services as well they offer, other than just respiratory, such as oncology, haematology, neurology etc, and there's a cafe upstairs. I wish humans were made to feel as welcome in our hospitals as animals do at this place! Toby's consultation was with Brigite De Lima Dantas, who was absolutely outstanding in her care with him. He was taken in on Wednesday and we got him back yesterday, and despite her telling us she's not 100% sure it's been fixed, I'm glad that she's honest with us and that she's still working on his case to see what can be done. We were personally phoned by Brigite, which I love, because you're dealing with the person who's actually directly involved in his operation and his case, not nurses or other vets. I cannot fault this place on their level of service. Thank God for pet insurance though, or I'd be £3,000 out of pocket!

Do not take wild animals here!…read more We found a poorly crow in the park lying on its back. The crow couldn't fly so we took it to this clinic. The clinic staff informed us on the phone that they would transfer it to the local wildlife rescue centre. The rescue centre was a 30 minute drive and we didn't have a car otherwise we would have done it ourselves. We called the clinic again two days later and found out that the crow had been put down. They said that the crow still wasn't flying and the vet decided to euthanise it. We asked what tests they did and they said that they lacked the resources to do anything thorough. Moreover, the rescue centre called us and told us that they hadn't been contacted by the clinic about the crow. The crow should have been transferred to the rescue centre with the proper facilities, like the staff told us they would do.

My cat suddenly passed away at home, so i phoned McDonalds and they took his body within the hour…read more They also gave me a print of his paw on a card and a cutting of his fur, which was a lovely gesture by them.

We have been long term customers of the Arc Vets…read more They were great when our previous cat was seriously ill, helping with the insurance forms, special food and doing everything that they could in a very difficult situation. We now know the vets by name and have a great relationship with them, which has continued on with our new cats. All the staff always appear to be really interested in all the pets and their "owners", taking care of everything from cats & dogs, to some of the more unusual animals that people keep now a days. A few years ago they expanded the surgery so that they could add more vets and consulting rooms, however their standards have remained high, the staff are always friendly and the place is always busy.

A number of years ago when we had Guinea Pigs! I was told…read moreabout a fantastic new Vet who had specialized in Exotics and She was somewhere in the Airdrie area! However try as i might I just Couldn't find this elusive Madonna! which meant for us a 90 mile round trip to Edinburgh for an Exotics vet that we trusted! when the last of Our Guinea Pigs passed away we decided that we wanted to try Rats as pets! Buying a couple of P{@H Rats we quickly found out the disadvantages of getting Factory farmed pocket Pets! Ant & Dec where the most loving Dumbo Rats you could ever hope to have! However Ants persistent cough and URI problems again lead us to find a vet a bit Closer to home! as his problems where far more urgent! than any other animal we had ... so a certain vets where recommended and we made them our new vet! by this time we had built our little family to 6 boys all of which demanded their play and cuddle time! Due to a bad experience with the newer Vet I decided to make a last ditch attempt to Find this elusive Madonna McGuire (Now Livingston) after fifty phone calls, I thought i was onto a possible clue as to where this amazing vet was hiding herself! So a trip to the main Practice and their she was in all her Purple Glory Madonna (eyes like a Hawk) Livingston! That's my Nickname for her as she miss'es Nothing! Madonna then got the 50 questions from me! I had learnt by this time to vet my vets to make sure they knew their stuff with regards to exotic's My first question to her was How much penicillin would she give a guinea pig who weighed 800 gram's and had a URI and urinary tract Infection! she gave the the now famous Madonna Look and told me that penicillin would more than likely Kill a guinea Pig and made the correct diagnoses with Baytril I then fired off a few more non trick questions and Madonna answered them faultlessly! when then had a nice chat about the exotic pets she had had over the years! I knew by the end of the chat i had found My Life long Vet. While I have focused on Madonna she has made it her mission to train any new vets in the practice up to her standard! And I am happy to say that I would not hesitate to take any Animal to Ark vet..as they all show a respect and professionalize for not only the owner but the animal that is left in their charge....

They've just looked after me and my cat, The service We received was outstanding, and the care was…read moreexceptional. I had to say goodbye to my friend of 20 years and they were compassionate and they allowed me the time I needed to say goodbye. A massive thankyou to the staff.

Had my cat there who is 20 years old for her checkup , the Vets & Staff are so professional and…read moregood at their jobs . Cat was sedated for coat shave , tooth out and claws clipped and blood tests . I received a call from the vet a few days later to enquire how the cat was due to her age and with being sedated for the treatments they did & it was so Professional and caring and after care for my pet . So grateful for Pdsa and the work they do . Thank you very much . The photo I took the day after her appointment x

The best vet in the area. Widley respected and well liked…read morethis vet always goes the extra mile. He is based in a unit at the side of his house so doesn't have the overheads of the larger vets but his attention to detail is second to none. He is happy to refer you to the vet school if your animal needs more treatment but he does an outstanding job in the community.

Jim is a fantastic vet, he cares about your pet and it is never about the money. He has saved our…read moreOld English Sheepdog when he had a stomach tortion and another of our Old English Sheepdogs when she was only a tiny puppy and suffered a telescopic bowel and again years later when she took Pyometra. He did the same for our Bearded Collie when she had Pyometra. All of these incidents happened during the night or on the weekend and Jim operated on the spot. He's referred us to the Vet Hospital on a few occasions when our dogs have needed more involved intervention. We cannot thank him enough for all he's done and continues to do for our dogs. We have been going to him since approximately 1992. I cant rate him enough, he is such a sincere and caring man.

Need a consultation on a Sunday? Need a pet passport? Or approved pet training? 24 hour emergency…read morecover, just in case? An ultrasound to be ultra sound? Ok, that last one was way too bad...sorry. But you get my point. This is you're ideal place. It's very hand, situated on Pollokshaws Road just away a few minutes walk away from Shawlands main drag. It's a small, friendly and very dedicated local service for pets. They offer extensive veterinary services as well as free consultations for new pets joining Pets 'n' Vets. This month they are also taking part in a national campaign by offering FREE pet dental check ups. Furthermore, you'll receive a free dental health kit too.

Pets'n'vets is one of the best allround services I have ever received from a vets. The business has…read morea positive work ethic with the customers (and their owners) in mind. I have been a few times, and everytime there seems to be some sort of celebration of animal sorts, or free something or other. Its great to see a vet centre that is just a bit different and a bit more interesting than the rest. I like it here, my dog isn't so sure but thats nothing out of the ordinary, in the sigt of any vet he will collapse on the floor and refuse to move. Fortunately Pets'n'vets know exactly what to do to entice him in and make the whole process as comfortable as possible. I can even go here on Sunday!! Which is perfect for me with such a tight schedule. I have never known another vets that is open on a sunday, so thank you pets'n'vets.