After almost 8 months of dealing with their customer care department trying to get both our loveseat and couch fixed or replaced, that we received defective, motor broken on one, frame bent on another.......FINALLY, we spoke to Cornelius, City / Ashley Furniture's Consumer Advocate for their Communications Department. He is the reason I am giving 4 stars to the company. But, Cornelius himself should get 5 +++++ stars!!! Cornelius is courteous, professional, sympathetic, understanding, friendly, knowledgeable, and honest! When he says that he will get back to you, he does! He didn't talk down to us, like others did trying to get our problem taken care of. Cornelius truly listened to what my husband and I had to say, he showed us the utmost respect, and most of all, he got all our issues resolved and our replacement pieces ordered! Just by having the courtesy and patience to read through the several pages of notes (for sure) in our customer file from many many phone calls and discussions with the customer care department over almost 8 months. He even looked for and read through the first email I sent with the photos I sent of the defective couch and asked me to send more photos so that he could show others in the company and have them realize that I was not just a crazy person (as another customer representative Leanora made me feel). Cornelius went above and beyond and restored my faith in City / Ashley furniture store in Vero Beach, so much so, that after we get our brand new replacement loveseat and couch, we will return to the store to buy more pieces. The manager at the store, Sean, also showed us concern and tried to help, but said it was out of his control. I believe he may have put Cornelius in touch with us, either directly, or through someone else after reading my lengthy emails with details of what we were going through. Whatever the case, thank the good Lord for Cornelius for restoring our faith in the company! If Cornelius' supervisor is reading this, you have a keeper who is a great representation of your company, and deserves a raise! Thank you! read more