They don't EVER answer their phone. How do they keep customers? I was interested in purchasing some furniture and was called to find out if the items were in stock in store and the phone kept ringing and then sent to a call center where all you could hear was dead air. I called MULTIPLE times and no one ever answered. I'll take my money elsewhere. read more

Buyer beware: no refunds on their poorly made in China furniture. Tried to get a defective part replaced and they sent me the wrong part three times. Finally after a month of going back and forth, went into the store where they wouldn't give me a refund. Only ordered another part that we have to wait yet again for. No apologies, no discount, no gift card for this inconvenience. Stay away from this store! read more

When you purchase furniture for your living room you expect from a full service furniture store to be the place to go. Not Ashley's. We were given a delivery date and one piece showed up. We had given our furniture that we were replaceing to a charity the day before. We were given a delivery date for our other furniture a week later. We waited for the call from delivery company for time of delivery. That call didn't come. The call that did come was the company had stopped making the furniture we had ordered .They called with an offer that we could have their floor models in place of new. I don't know about you, but I wouldn't want furniture that many others had their ass sitting in. Not in my house especially with this Covid 19 around. So they refunded us for the furniture that we wouldn't be getting. To make matters worse we put a deposit of 10 percent down and have not seen a refund yet. We are stuck with one piece of furniture that sits alone in our living room. They would not take it back because we paid for it was their answer. We have shopped this store and spent thousands of dollars here in less than a year and this is the customer service you receive. Needless to say we are not finished with them yet. They owe us money!!! read more

I needed a new recliner because I was having trouble with my sciatica. I went to Ashley Homestore in Pinellas Park. The staff were wonderful helping me to find exactly what I needed. Just sitting in it in the store made my back feel better. I have not had any sciatica problems since. Now my husband just had surgery and since his chair was falling apart I just purchased the same chair for him. Ashley Homestore has the best quality and choice. I did my research before I purchased and there is no store where you can find the best products, the best price, and the best staff as Ashley Homestore. read more

Ashley furniture generally provides some good deals on furniture that will hold up. I have made purchases from here over the years and have not had any issues with any of their products. The compromise comes with their selection - if they make it in the color you want, great. If not, they don't have the variety to keep their costs down. If you move around a bit, no matter what precautions you take your furniture will get worn. Why pay top dollar for something that will get replaced anyway? Ashley is reasonable without being cheap. read more

My couch and (now) my side table came from Ashley's Furniture. After searching for a couch and looking at many different ones, my husband and I ended up at that place. It was suggested by a friend. Right away a nice sales person had approached us, asking what we are looking for exactly and then suggesting several ones. She was very friendly and knowledgable. We loved the couch that we got from there. Today we went there to look for a side table. We had a different sales person, but the same great customer service. We left with order of a new side table. She even informed us of a sale and that brought our price down! Will most definitely come back again to buy more furniture for our house. read more

The buying experience was pleasant enough. Last week, our sofa was supposed to be delivered. They called and said it was broken when loading. Ok, accidents happen. We even ordered some living room tables to go with the sofa afterwards. Yesterday, sofa and table are scheduled to be delivered in the morning. Then afternoon. Then evening. At almost, 8pm the truck calls and says they have broken the table and the sofa is on back order! Like they didn't know, it was on back order when the scheduled for delivery in the AM? He tells me they will bring it first thing in the morning. Almost, noon I call. They are clueless and can not reschedule at this time. I regret the purchase...no couch or sofa bed for guests! read more

Real Helpful, showed us everything and ordered our Recliner and delivered Thank you Jerry an Cendy

Had a great experience and Jeff really helped us out, He was very funny and knowledge of the furniture. We found the bed set we wanted and for a cheaper price online (on their website) and he stood by the price. Saved us a little over $300. Definitely will recommend to family and friends. read more

Excellent help provided by designer Patti Obryant. Very patient and had a good handle on my taste and preferences. Ashley texted me re delivery info so we did not waste time with "telephone tag". Delivery personnel very professional and polite. Set up everything. Would definitely recommend Ashley and Patti. read more

By far the best experience I have ever had. We came in for a simple mattress and walked out with a total sleep solution. Patti and Manny where fantastic took us through the full mattress experience, made sure what we bought not only met out needs but exceeded all of them. I would recommend them to anyone. read more

I bought furniture on October 31, 2018 from the salesman named Rafael. It was supposed to be for the 72 months interest free promotion. I got a call from Rafael the next day telling me he only did the 6 month free plan and I should come back in so he could change it. I did of course and have the copy and authorization code. It still was on the 6 month plan and I have emailed Ashley from customer service twice the copies of the receipts. It's now July and still nothing has been done and have been charged interest since May. I have reached out now to Corporate without any help. I hope some can help me. read more

Great service form start to finish. Very happy....great deal we received. And when we are ready for more we will be back to get more. Thanks read more

Ashley Store - Furniture Stores Near Me - Pinellas Park, Florida

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I spent 2 weeks searching for a new living room set. I went to Ashley's first and meet Rodney Foster. what a great guy. I went to rooms to go American Signature and Hudsons. Came back to Ashley's again and could not make up my mind. I kept looking. I bought me wife back to all the places I had been too. After another day or two. Our furniture in our home was gone. We donated to a shelter. Now with no living room to sit in I returned to Ashley's. Spent more time with Rodney and manager Manny. Before to long I was having my new set delivered in a few days. What a great deal we got. Our set was delivered yesterday and today we are adding more pieces to our new set. It was a great pleasure to deal with real pros. Paul B read more

Excellent customer service by Theresa Devlin. Also the delivery servicemen were very friendly and prompt.

Bought a queen bed and mattress and was told by Ashley salesperson and a manager that Ashley would haul away the old bed. The delivery crew said they don't do that anymore and it cost me $80.00 for a junk hauler to take it. When I complained they waffled and said "Well they should have and then waffled again and said they don't". Keep this extra expense in mind when you are given bogus info from the sales people. Never again will be shop in that store. read more

Received furniture that reeked of urine. When I asked for a replacement the staff was unreasonably rude.

Just purchased a couch and chairs. Wilson was awesome. Would definitely recommend to family and friends.

I had a very helpful salesman when I recently purchased a new bedroom set and mattress. I wasn't pestered the entire time I was there, but the salesman was available for any questions and made the purchase fast and as painless as one could expect when spending a sizable chunk of change. I got a great discount and the delivery showed up intact on the exact day it was scheduled. setup was very good, and they cleaned up after themselves, removing packing materials, etc. This is my second purchase from Ashley, and I will definitely purchase from them in the future! Thanks for the beautiful furniture! read more

Very pleased with my new adjustable bed frame and fantastic mattress. Had my best nights sleep in a long time. Friendly staff.

I worked with a gentleman named Wilson Velez from the pinnellas park store and wow what energy this sales associate had also he has lots of good information on the furniture this guy had an answer for all my questions. I finished furnishings my whole house , my master bed room and my 2 kids bed room living room and dinning room, I will recommend Wilson to anyone looking to furnishing there house. Thanks Wilson your Awesome!!!!! read more

Had to furnish a couple of rooms living and bedroom. Miss Carol took care of us with a great attitude and stayed within our budget. If you need anything I highly recommend her! read more

I purchased bar/pub counter barstools. They took almost 2 1/2 weeks to arrive and when I received them they were the counter height. I paid extra for the bar/pub height chairs because they were the height that I needed for my bar in my kitchen. When I tried to call and exchange I waited on hold for over 45 minutes And to call back 3 separate times, waiting 30+ minutes each time. I had to speak with 3 separate team members and still no resolution. I even live chatted someone and was told by an employee that she did NOT submit the case because she "forgot", so that I could exchange the chairs. I have spent $300 on two barstools and received THE WRONG ONES. The customer service that I have received is completely awful. Not to mention the fact that I NEVER received a call back from them in regards to exchanging my order. I am so beyond disappointed and will be disputing the charge and contacting the BBB if I do not receive the correct chairs. read more

We set out to buy a new bedroom set. After going to three different large, well-known furniture stores and not finding what we wanted, we went to Ashley. Our sales rep was very informative and professional. He offered different options and gently steered us towards a good quality set at a reasonable price. We never felt pressured to buy and even though we were the last customers of the night, the process was never rushed. We also got a piece we aren't originally thinking about, but for the price offered it was a no brainer. The actual transaction was done in no time. Our delivery was done as promised with very courteous and professional individuals. We are both extremely pleased with our purchase, comfortable with the value and elated that the service was impeccable. Definitely will buy from there again. read more

With laughter! The funniest non-customer service experience ever! i'll give them a 10 for the manner in which they finally handled it.

Julissa Rosa was absolutely amazing! By far the best experience I've had buying furniture. Her non pushy style, patience and attentiveness make her an asset to Ashley. I'll be sure to track her down for my next purchase. read more

We have bought most of the furniture we own from this location, and have also bought furniture for our children here. The biggest reason other than the quality for the price is the service and help we get from Julissa Rosa. She goes out if her way to make us comfortable and allows us time to shop. She is a true professional, so polite and respectful. My wife and I feel at home when we are with her. Also the last couple visits we also had the opportunity to work with Manny Rosario, the sales manager, he also is a true professional and very friendly. We cant say enough great things about them, they are AWESOME!!!!!!!!!! read more

I have picked this store because I purchased from this store. But the company on a whole is horrible! They lie to you abt the product to make a sale. They lie to you again abt the warranty giving you a false sense of protection and even worse, they sell garbage! This isnt my first ride with this company! But it will be my last! First time I purchased a sectional that was never used! Sat in the front room. And yet it peeled! The warranty company won't do anything,not covered! The store won't do anything either! So like a fool I went bk to purchase another couch with a material blend instead of a synthetic . The material is splitting at The seams!!! Where no one sits!!! They sell garbage! I call the store...nothing. I contact home office...nothing! Stay away from all Ashley stores and products! Horrible company, horrible merchandise! Twice is not a "oops" it's wht they sell! read more

Great experience!!! Wilson Velez was knowledgeable and helpful! Definitely will be back!

So grateful for the warm, smiling Kristin for my first impression of shopping Ashley(memorial day sale).She had such an engaging and welcoming personality,....I was gonna be happy since i knew what i came for(bedroom sets).She walked me to the style she thought i would like best from brief conversation in the large showroom and said she would be back in a while to see me.When she returned and answered the few questions i had for narrowing down my selection,I had no doubt or reservation my choice wasn't right! Her knowledge of the 2 sets sold me! She bought the same reclaimed pine set herself recently. I appreciated this woman's professionalism, and kindness working the best deal she could to make me happier :) Thanks to keeping it real,Kristin.It was my pleasure shopping with you and grateful for the kindness of Troy too.. See y'all again soon. Best Regards. read more

My experience was fantastic. The only thing i did not like is my purchase not all arriving together. I can deal with that though. Thanks to the sales lady Jackie. She was a delightful person. Very helpful and a joy to have had her for our sales lady. Highly recommend her. Robert & Bendetta Brixius read more

I just purchased a leather couch, a fabric side chair and two end tables. Was a great price for what I selected. My sales associate, Kristin, was wonderful to work with! The delivery crew were early which was great! They Were very courteous and helpful. I liked the fact that you could track your delivery to see when it would arrive that day. I would definitely recommend Ashley HomeStore to everyone! read more

Do not buy anything from Ashley furniture. I bought a chair and when delivered it was not the same as the one on the showroom floor. I tried to return it within 24 hours . they do not take returns. The fine print on the back of the receipt is the same color as the paper. $1000 wasted. read more

I cannot put into words how unbelievably upset I am at the customer service I have received from this particular location. I ordered a couch, the Owensbe sectional, from them early last year and upon receiving the couch, I immediately realized that the chase was on the incorrect side. I called and spoke with the associate, Crystal, that sold me the furniture and she stated that at that time, the couch was completely out of stock for the foreseeable future and that she would contact me as soon as the couch came back in stock. Two months had gone by and I began to notice that the chase that was delivered to me incorrectly was ALSO damaged. I payed the extra amount to have the 5 year warranty so without thinking twice, I called the number given to me to get that addressed. A technician came out and tried to fix the couch but was unable to with the tools he had so they delivered a brand new chase...but keep in mind that the couch is still incorrect!!! I waited a few months and still had not heard anything. I tried calling towards the end of July 2016 and after 4 days of trying to get in touch with the store manager, I gave up. I accepted the fact that I would just have to wait to hear back from them and for the time being just deal with the couch I did not pay for. I'm now in need for some more furniture and still have not gotten my couch replaced with the correct chase. For the past 5 days I've been trying to get in touch with the store manager and was FINALLY able to speak with him. His name is Frank and he told me that he would look into the matter and get back to me that day if not by the following morning. The following day, TODAY, at 12:00pm I still had not heard from him so I called and he was in a meeting...which is what they always say!!! I mean how many meetings can they be in in a given day. He called back around 1:00pm and I had just missed his call so I called right back and guess what??? He was in a meeting again. I eventually spoke with him around 3:30pm and he explained to me that they would not be able to help me because the associate that sold me the couch did not put in any notes. Now get this, the office manager Aaron told me this past weekend when I first started trying to get ahold of Frank that she wouldn't be surprised if the associate didn't put in the notes because she was never good at her job anyways and that's why she was fired. Not only was that unprofessional for the office manager to tell me but that explained why the associate didn't put in the notes to begin with, because she didn't do her job right. Frank asked why I hadn't called and requested the correct couch when that's exactly what I did! He asked why I hadn't mentioned it when I had the chase fixed 2 months after receiving the couch but what he couldn't understand is that at that time I was under the assumption that they would contact me when they had it in stock. But I wasn't about to have an incorrect couch that didn't fit right in my living room and also have it be damaged. He was extremely rude, kept cutting me off and saying that he needed to end the discussion so that he may attend to customers in the store...am I not a customer?! He would not listen to what I had to say and clearly had already made his mind up that he was not going to help me. In fact, it came across as if he was trying to find every reason not to help me. At this time I am at a loss and hope to get the situation resolved. All I want is to get the couch I payed for. But for those reading this review, please do yourself an enormous favor and go to a different Ashley's. I love their furniture and I am going to have to get more pretty soon but I will avoid going to this location and I urge everyone else to do the same. read more

This store is horrible and the people are fake and liers . We bought a i comfort bed they did not explain anything about there policy . I found out later they want you to sleep on the bed for30days if you don't like it they will take it back but they also don't tell you if you don't purchase there mattress cover to put on it they won't take it back . I will never shop there again .rude and liers read more

We recently bought bedroom furniture from Ashley HomeStore. Our salesperson Lorette Parrillo was great. She spent a lot of time helping us narrow down our choices to two. Then we came back next day with final decision. Again, she was with us all the way. My husband was having doubts the next day and returned to the store. He spoke with Troy Barnes who answered all his concerns. The delivery was three days later and I can't say enough about the delivery men. Very professional, fast and right on time. Today we decided to buy an additional nightstand and our saleswoman did it all over the phone including having it direct shipped to us. Free. We are very pleased with Ashley and the people we dealt with. It was a great experience for us. read more

Bought a dinning room set. This was a $1,000 set. When I noticed the chair wasn't wood as appeared and was peeling. I attempted to rectify the matter and get replacement backing for chair. After phone run around and waiting 20mins the lady stated for me to take pictures and txt them and that they would get back to me no reply .then they finally replaced a few weeks later and the chair is already falling apart. Overprice horrible quality horrible service never again Ashly furniture read more

I went into Ashley's home furniture store to look at some furniture, from the time I entered the store, I met Julissa Rosa she was very helpful, walked around with me to look at every room and even helped me pick out the perfect piece for each room. Thank you Ashley's but most of all thank you Julissa. read more

Okay. Purchased furniture. Said only thing on back order of my 14 piece dining set was the dishes that came with it. Delivery was literally the next day. Awesome!! I was told at the store that they would deliver the dinnerware that was on back order. Three weeks later I call the store to find out where my dinnerware is, and I was told it arrived a few days ago and that I could come pick it up. If it came a few days ago, why no call to come pick up?!? Also, I said to the gentleman that I was told it would be delivered. He said that on this kind of item its in-store pick-up only. Ok, whatever, no big deal. I said I would pick it up tomorrow (this happened yesterday). So here I am, waiting in the store on my dinnerware that they CANNOT find. Uh, hello, it's been three weeks since I ordered my items. A couple of days ago the guy said it arrived. And if it was "ready" for pick-up, why no courtesy call to pick it up? if this store tries to give me floor model dinnerware ............ I will follow up my review shortly. Let's see how this ends. read more

I have purchased furniture from this store in the past. The most recent visit was for a couch and love seat. I found the set I wanted and was told they could deliver in 3 to 4 days for $125. I was told the fabric protection was $99. I had the sales person write up the sale for everything at $1500. I was then told the furniture was not in stock and would be delivered 18 days later. I read the bill and the fabric protection was $20 higher than quoted. I called to speak with a manager and was placed on hold for 5 minutes only to be told the Manager would call me back. I received a call from the salesperson trying to protect her paycheck rather than helping me solve the issues. I checked my credit card and the full payment went through. I still have no furniture. Will never shop this tore again. Horrible treatment after the sale. Take your money and then do not care. read more