When you shop here you are not only supporting a great family run merchant you are getting a great…read moredeal on high quality outdoor furniture. Quality and customer service are number 1 here. Well worth your time and money to shop here. We have furnished our whole outdoor space with them

We had the best experience at this family-owned-and-run store and would go nowhere else. We…read morepurchased a full set of outdoor furniture with the fire pit table. We spent a lot of time making our decisions both in-person and by phone. Andre, his wife and son, could not have been nicer or more knowledgeable or professional. He's a true gentleman. Everything went perfectly and we're so happy we made our purchase through him. Can't give this enough good reviews.

I can't say enough about how wonderful The crew were at…read moreHearthside from Joe our sales guy to Chelsea at the front desk and the installation crew. Answered all our questions fast set up with a great price !

My Hot Tub broke after 6 years of continuous use. The Westport Crew sent a a Repair Technician…read morenamed David. He masterfully Diagnosed the problem (a bad Circulating Pump) and changed it out with a new pump. All you hear these days about young people who don't want to work and have a bad Work Ethic. David is a breath of fresh air. Polite, Respectful and really Smart.

So friendly , patient and professional ! Quality products and knowledge staff! My go to for patio…read moreproducts that will last a lifetime!

Jaci provides the best service. I live in IL and ordered online. She immediately responds via…read morechat and text and makes sure you receive what you order. I highly recommend this store for all of your outdoor needs. Phenomenal!!!

OMG Lane is an absolute HOOT and delivers the ultimate customer service experience. Unfortunately…read morewe had to go elsewhere closer to home for our first round of stuff for our new yard. That said, I'd follow this little powerhouse of smiles and feels good to work with her magnificence. The quality of products is only surpassed by the quality of the staff.

First class customer service. High quality products…read more The chair I bought was delivered with a few defects that somehow weren't caught at the warehouse during a busy holiday weekend. Mistakes happen, but it's the response that tells you something. The owner returned my call on the morning that the store re-opened, and immediately offered to deliver a replacement the next day. I'll do business with them again.

From selection of the shed through to ordering and delivering, everything smooth. The duo that…read moredelivered and installed the shed took the time to ensure the shed was level and square including how the doors opened and closed. The shed was installed in Dec 2025, and it is not March 2026. Survived a tough winter!

Bought firewood from Bill for years...also patio furniture…read more.. The furniture is still going strong. A new coat of stain every 5-7 years. Excellent value. We like Morgan at the Boathouse as well. Always super nice.

Wow- Stan & Paul's are geniuses! I appreciate how when I called to request a home visit to fix my…read moredishwasher that they took time to troubleshoot on the phone a helped me fix my dishwasher for free! Then the staff went through troubleshooting and preventative measures to keep it running well. I will definitely call them in the future. Glad they were recommended to me by my mother in law who has also only had good experiences.

Bought a washer and dryer after fourteen months the dryer gave me trouble in October its now…read moreDecember and the dryer isn't fixed and I have water damage because the repair techs from GE came out and disconnect my return hose to the washer so my kitchen floor was flooded, Stan and Paul's didn't try to help, it once was a reputable company, but not any more. they advertise as a sale and service company but they are not.

It's a shame that incompetence on the delivery and customer support front ruin the fun for the very…read morehelpful retail associates. Bought a small sleeper couch with an additional attachable chaise lounge, and was helped by Isabel twice in store. She was very thoughtful explaining all of the different sizes and sleeper options to fit in the room. We went home and measured our home, room, stairs, and hallways multiple times to make sure it would be the right size. We went back to the store, where Isabel and the store manger helped us complete the order and explained all of goof proofing, delivery etc. Upon the day of delivery, the guys brought it in, got it to the top of the stairs and said it wouldn't fit any further. They brought it back down, and loaded it into the truck. We have had prior couch experiences ourselves with no professional delivery personnel, and got a larger couch into a smaller hallway, stairway, and doorway in a 150 year old building- with two regular guys from the family. Extremely frustrating, especially since we planned this whole couch deal for over a month before going for it. Everything should've been fine, but the delivery guys didn't know how to move furniture, and weren't willing to try. Not saying it is an easy job, but it is definitely more difficult if you have no clue what you are doing. Refund process was just as much of a nightmare. So unfortunate because the couch itself was perfect and we couldn't wait to have it. And BTW- Don't pay cash.

I want to start by saying that Karen at the Dartmouth store was exceptional. She was understanding,…read moreempathetic and really great to work with. The furniture itself? Not so much - we have ordered from Bob's many years ago and it was actually one of our favorite couches of all time - Bob's has gone downhill in my opinion. The showroom piece that was on the floor for over a year was nicer than what was delivered 3 different times!! The fabric/stuffing was all rumpled on both the recliner foot rest, foot rest, and of the sectional including the storage section. After 3 times I gave up and returned the furniture - again because Karen made it easy. I then contacted Bob's to have them reimburse the delivery driver tips I gave totaling $60. I can't say I will look at furniture there again. I know you get what you pay for but we had looked at more reputable stores and they did not have what we had in mind - I suggest Bob's take a look at quality and improve before they go out of business Delivery was no problem with who they use - respectful and accommodating :( Sorry I do not have my pictures handy

2.5 years in and out of this store and others looking, measuring, looking again, measuring again,…read moreopening things, sitting in chairs, moving chairs. Our little angel of a lovely woman Serafina, was an AMAZING ambassador for the products and really educated me. Then Allen came in to add on more information, details, address concerns. They KNOW their sh-tuf. Really. They listen even if you have turned into your parents and overshare (like we do) - but they get to the bottom of it. My outdoor stuff isn't in yet, but I hardly think I will be disappointed. They know their stuff. They are 6 minutes from my house and they understand the clientelle well. THEY KNOW THEIR STUFF!

Allen hit it out of the park. Truthful and with excellent design sense, he spent time trying to…read morefind just the right chairs for our unique industrial Renaissance yet modern outdoor dining table in CT...he took into account color, material, and lines of both the table and prospective chairs...and talked himself out of a sale, explaining that another chair we saw elsewhere would be the best option for us. WOW!!!! Bought my first Brown Jordan patio set here in the last century and would really try to not buy elsewhere!

Had the best experience @ Mattress Firm, and love my new (BeautyRest) mattress! Kaitlyn helped my…read moremother and I; she was truly helpful and knowledgeable w everything. Great customer service, clean, prompt and very reasonable prices. *The mattress was delivered today and the two men that did it were absolutely wonderful too! Very pleasant and speedy, I was so impressed!

I wish I could give this place a negative amount of stars…read more I purchased a mattress here, and the manager Luke at the Dartmouth location fraudulently and illegally used my social security number to apply for a credit card in my name without my knowledge or permission. I am a young finance professional with a stellar credit score, which will now be dropping due to Mattress Firm's sleezy and dishonest actions. I was looking to purchase a mattress, but had not yet decided whether or not I was planning to pay for my mattress monthly or in one full payment. Luke offered to first "check my credit score" to check the interest rate I would be paying if I chose to pay monthly - I was under the impression he would first check my credit score, and then I would make my final decision. He later came back claiming I got approved for $7,000 in credit - I immediately confronted him for originally telling me he was only checking my credit score, and informed him that I did not want a credit card. He then told me it was too late and that he had already applied me for a credit card himself. I called Mattress Firm customer service to create a formal complaint about this. I was rerouted through automated phone prompts for half an hour before I got redirected to Luke himself to file the complaint. Luke was just as sleezy the second time, stating he felt he explained the process clearly (even though he lied to me that he would first help me "check my credit score", and NEVER mentioned a credit card) He then took the time to condescendingly explain to me how credit scores work, and tried to calm me by saying "yeah your credit score will definitely drop, but I'm sure it'll come back up eventually" (when it shouldn't have even dropped to begin with!!) He then humorously offered me to stop by the store for a "free gift" to make up for fraudulently applying me for a credit card and damaging my credit score. I could not describe a worst or more dishonest company. I think it goes without said that I will never give Mattress Firm business again. Don't go here unless you want to be conned by dishonest sales people.