DO NOT BUY FROM ASHLEY!!!! THIS COMPANY IS A SCAM!!! I should've remembered the terrible experience this company provided me previously before I made the stupid decision to shop here again. I have been going back and forth with this company for well over two months now since my original purchase of my $900 bed (5/12/2025). The original bed arrived damaged upon delivery (6/3/2025), and I was told by the original agent I spoke with that I'd get a refund. Two days later, I received an email saying the headboard was being replaced; however, the entire bed is damaged and does not fit. It took another two weeks going back and forth until an exchange was issued. On the originally scheduled delivery date (6/13/2025), the drivers showed up two hours early, then canceled the delivery. Finally, on 7/2/2025, the delivery drivers arrived, where they disassembled my original bed, but then (SHOCKINGLY) found the new (exchange bed) was also damaged. I now have a disassembled, damaged, bed in my room, and Ashley had refused to make this right. They do not stand by their products, and if you get a damaged item, good luck, you're just out the money and this company will do NOTHING to help you. ASHLEY IS A SCAM!!!! read more

What new furniture much needed after many years I splurged. The sales person was very nice. A nice introduction and they left you alone to make your own decision and was there to help. Delivery was great. I would definitely buy from them again the value I'm loving my furniture. I believe I got the best value for my money. read more

I visited the Ashley Store in Highland, IN on 11/23/24 and I had a great experience with the Sales Associate, Marcus. I was shopping for a swivel chair and a new rug. He helped me find a gorgeous brown leather swivel chair and an abstract brown and cream rug that were reasonably priced. Marcus was attentive, helpful, and friendly. We also found a pretty painting to hang on my wall at the entrance of my home. I was pre-approved quickly for financing and my Ashley card arrived in the mail shortly afterwards. My delivery came on 12/12/24 and it was smooth. I would recommend this store, especially because of Marcus' service. read more

Searched high and low for the perfect piece to fill a small space. This unique cabinet will serve me well. Metal and wood with two deep shelves. Sales associate was very helpful. read more

Ashley Store - Cabinet for a small space - Furniture Stores Near Me - Highland, Indiana

The store in highland Indiana never answers the phone. We purchased leather furniture --durablend--five years ago and it is peeling alot. I tried to resolve the problem but they said my warranty expired. This is more than a warranty issue! There was a class action lawsuit for their durablend furniture. This is highway robbery. They need to replace my furniture! Poor customer service, poor quality leather couches and kitchen chairs. It is now 2023 January. The issue of the peeling furniture was never resolved. Digusted. I will post more pictures. We've had to cover the couches. Basically only two individuals used these couches. Sent emails, made calls and nothing has been resolved! read more

I had delivery problems with this store even after paying up front the full price. We could never get our furniture on the day we were told which was very frustrating. The second part of our order kept being pushed back even though we were given a confirmed delivery date. ,'Finally after having another conversation with Nour,the manager, she was able to get the last part of our order delivery sooner than expected. Because of her we had a very good experience with the last part of our delivery. She should be commended for this. read more

Don't purchase anything from this company. We ordered furniture in October 2021. Didn't receive our furniture until a year later. Just wacked with $700 in interest because the 12 months zero was running even though we never had our furniture. The whole bed drone caved in twice after being delivered & another service repair. Now yesterday a dresser drawer with socks broke. I will never purchase anything from Ashley furniture again. I definitely DO NOT recommend shopping here, look elsewhere! read more

Y'all gotta go here! Great service, great price and quality! The warranty is amazing. We love our furniture. Just wish I could keep the cat off! read more

Bought a dining table from here, and not even a year later it's starting to chip. We never scratch or pick at it and are always very careful of what we put on it. Ridiculous. read more

My family and I were in need of good quality furniture. Our sales rep, Dimitri, was a total angel from start to finish. He didn't rush us nor make us feel bad for shopping on a budget. Not only did we receive a great discount but also our furniture will be delivered sooner than expected. I recommend this location to any and everyone. (Golden Family ) read more

Ordered living room furniture and tables 02/22 - wrong couch pieces delivered order was messed up after waiting 2 months. First delivery attempt was unauthorized and nobody was home. Second delivery brought the wrong couch pieces. Third delivery supposed to be correct couch pieces but the furniture was soaking wet in the Ashley truck probably from the rain and covered with a blanket. We refused delivery of water-soaked wet furniture. The delivery drivers took pictures and customer service was contacted. Appears we will never get what we ordered. Spoke with Highland, IN store manager where purchased who opened a problem ticket. Salesman was Dimitri Ratner. How many times does it take to get an order right, why do you deliver wet furniture? read more

I purchased a recliner love set 2 chairs, April 2022, Had for one week and had to call the second week of having it delivered to get it service, which I declined, Why pay for something if I'm going to NEED IT SERVICE AFTER 1WEEK!!! SAW done repair place they Ashley, room place, uses to service jacked up furniture they sold you? Was informed someone from CUSTOMER SERVICE (ha ha) would contact me either Monday or Tuesday, 6:30 pm I had to contact them then I get a very RUDE csr now I'm saying this can't be happening. So I disconnect and contact the store I purchased the furniture from, spoke with a young lady and stated was the assistant manager, informed her of the above issue told me she the office was closed and she would send me her email address to pictures. Well guess what it's 9:59 pm and no email. If I could give ZERO that's what they wld receive!!!! Very DISAPPOINTED CUSTOMER read more

Called for some basic warranty questions and Rosa Kept me on hold for over 25 minutes then hung up. Horrible customer service and they do not appriciate your business. Ridiculous. read more

My husband and I had purchased a dining room table 7 months ago. We were told by the store twice that our table/chairs were being delivered. The first delivery was in December, we were given chairs only. We waited patiently for our table to arrive. Four months go bye, We get another call & text message saying our table was going to be delivered- NO SHOW, NO CANCELLATION CALL. At this point we are 7 months into our purchase. We go to the store to find out what is going on... only to find out that the table is no longer "being made" and the dining set is now on clearance. We asked if the store would sell us the dining room table displayed in their store since (1) our table is no longer being made, (2) the store never had the decency to tell us our table was discontinued, yet still collected our money monthly for the chairs that we're previously delivered. We go there today and the manager who was supposed to call us for the last week, is sitting behind the desk talking leisurely to another coworker. Topping off this nightmare we were told the store is agreeable to sell us the table (right their wrong) only if we give back our chairs that have been in our house for the last 5 months, in exchange for their beat up chairs on display. It was bad enough that we were willing to take the used table but now they want us to take used chairs. Why they would want our chairs that have been sitting in our house for 5 months I have no idea, especially with covid protocols. Completely mind blowing. The company is out for themselves and themselves only. Especially in a time when companies are going out of business & chains being closed. It's unfortunate that customer service means nothing to them and obviously neither does retaining customers. It was made very clear that customer satisfaction is not a priority to their company. The corporate personnel was just as unhelpful and said this was a local decision made by the Highland managers and they acted in favor of the company. Lesson learned for us, we will never do business with Ashley Furniture. Very unfortunate this store put us behind a year with purchasing a dining room set for our family. Now we will be starting fresh at the bottom of someone else list. Thank you Ashley Furniture in Highland IN! I really wish there was an option for a half star. read more

Ha...This Place is total Garbage...Purchased Furniture a few Years back and fell apart...A Circle Swivel Chair and it Collapsed after 2yr's...When you order Furniture on Friday and it's ready on Monday that tells you they have a Warehouse full of their made in China Junk...So I Wised up and went to Groens in Dyer and Purchased a Sofa and King Chair with Ottoman...It was Flexsteel...Was told it would take about 3 Months because it was being Hand made...Hmmm...Couldn't be happier...This Furniture Weighs a Ton and obviously Higher Class Quality...It was very Expensive but don't have a Headache worrying about Returns...Do your Homework before you Buy Cheap Quality... read more

Dimitri was a good salesman even though the Ashley internal order system took about an hour to access to place my order. Also at that time I was told 6-8 weeks for delivery. I am now on the third month (12 weeks) with one of the pieces not speculated to be here until August (16 weeks). read more

BUYERS BEWARE......DO NOT PURCHASE FROM THEM!! If I could give them 0 stars I would. I have had nothing but problems since purchasing my furniture on 8/31/19. I was told only one chair I ordered was on back-order but it was actually several items I ordered. Then I was told my furniture would be delivered last Sunday so I took off work and they never showed up, I had to call the store and was told everything would not be in for another 2 weeks! Yesterday I received the lamps I ordered which I was told would come with the rest of my furniture and they left them in my back yard to be rained on. When I brought them inside I realized they sent the wrong lamps! I called the store several times to speak to the manager and I was hung up on twice then told they would call me back! STILL WAITING FOR THEM TO CALL! I am beyond frustrated and will NEVER purchase from them again! read more

I bought my first couch for my first home here at the Highland location. Dimitri helped purchase my couch, he was very helpful with any questions I had and made sure I knew everything I needed. Store manager Nour helped me with a complication I had with my order. She was super sweet the whole time helping me and situated the order. I would definitely recommend purchasing your home furniture at this location with the friendliest staff. read more

One of the worst experiences I received within customer service. I bought a couch in August and was in love with it until within a month in the fabric started looking full of lent as if I had the couch for months. I immediately reached out to customer service and was told there was nothing they could do because it's was pass the 72hour window to make any changes or exchanges. I did not know that the couch quality would be so bad for the amount of money spent. I asked to speak with a supervisor and never received a call back was told I had to wait in the que. Called numerous times to the store and got a hold of a manger by the initials R.Hernandez and she informed me to email her pictures of the couch and she will be in touch with me, still no response. Now today, I finally call corporate and speak to a Manager named Dominique and her services were just as bad as the customer service rep I spoke with previously. She kept speaking fast as if she was rushing to get me off the phone and instead of listening to me and putting herself in the customer shoes she told me there was nothing she can do for me after I told her I've waited serval months for a call back. She told me she cannot assist she can only send someone out to clean the couch. Mind you the couch is not dirty at all the fabric is just terrible and I would like a compensation of either another couch selection or my money back. I am very upset how these company have smiles on there face when they are ready to take your money and then when you run into a issue no one is able to assist. Unbelievable, I have bought several items from here but never again! read more

Ashley Store - Couch - Furniture Stores Near Me - Highland, Indiana

We made a purchase at this location, 10135 Indianapolis Blvd, Highland, IN 46322, on 09/09/19 in the amount of $1,572.52. We purchased a couch, love seat, and extended warranty. I was offered a warranty service for accidents that will protect my investments from all kinds of issues, including frame breakage. The frame broke. We paid for the warranty service GBS (now rebranded as ProtectALL), which DSG sold us at the time of purchase. We were insured that we would be covered for this problem of frame breakage and if they couldn't fix it then it would be replaced. We filed a claim, with GBS. Instead of GBS sending someone out to examine the damage, my claim was fraudulently denied. The reasoning was, I didn't have coverage for frame damage. I was in shock and upset, because I know what I was sold. I went to the store management and have had a number of conversations with them. After many conversations, I was told the warranty I was sold was not valid and could not be helped. I no longer want to do any sort of business with Ashley or DSG. I would like them to come pick up their crappy furniture and FULL REFUND of $1,572.52. I have supporting documentation that we are in the right. read more

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Do not purchase from here. They have good sales people, but that's where it ends. When your items are not the quality that you paid for, customer service will be rude and extremely unprofessional and will blatantly not help you. read more

I'm disappointed with this furniture store. I was told it would be the middle of January that we would get our chairs. So I called today and guess what. No another month. I get were it is going to take awhile but then don't lie about when the customer when their going to get it. Never again. I wish I had read these reviews before I even went there. But I can warn people about this place. Store in Highland IN read more

I ordered a chair and a half on April 28th and was told it would take 6-8 weeks to arrive. At the end of the 6-8 week period, I was called and scheduled white glove delivery. When the delivery truck came to my house, the chair was not on the truck. The driver told me they would have to reschedule delivery. I went to the store and spoke to Cathy, the manager. She was very apologetic and offered to refund the delivery charge and rush delivery. I received an automated call that evening, rescheduling the chair another week out.I emailed Cathy and once again asked to expedite the delivery and there was no response. The chair arrived one week later without incident. I went back to the store to ask about the refund on the delivery charge and spoke to the same manager. She was distracted, did not remember me or the circumstance and said she would bring it to her supervisor's attention. The refund on the delivery was offered to me, I did not demand it. It has been a few weeks and nothing has been credited. She has yet to honor her word, or follow through and has sadly lost a long-time customer. This occured at the Highland Indiana Store. read more

I finally got a hold of them on Saturday they needed pictures and I sent them I need to be contacted you said someone would call 24-48 hours still no call and it's now Wednesday I need this fixed ASAP! I have contacted your recovery team at that email on the 25 th of July and have had no response!!!!!!............I sincerely want to thank Sharon Harris for helping me with the problem I was having.The new cushions did come with covers thanks!! read more

Stay away from Ashley. What they call leather is clearly not leather. Leather should not peel and mine did. Based on all of the negative reviews i see for Ashley, I see I am not alone. My experience was awful, but it will be the last experience. Also, I contacted Ashley months ago about this. I was told someone would contact me. Months later, all i hear is crickets. read more

Hello, I purchased my Ashley sectional July 2020 under order number 0673488613. At the time, I was informed of an estimated delivery of August 2020. Afterwards, I was told September for 2/3 pieces. Then I was told October for 2/3 pieces and then I was told Nov. for 2/3 pieces. Finally, after failed attempts to call the store, I went into the store and spoke with Cathy. I was assured my FULL delivery of all 3 pieces would be delivered on 12/2/20. On 12/2, a delivery driver phoned to tell me he only had 2/3 pieces on the truck. AGAIN I called Cathy at the store on 12/2 and I was assured a call back on 12/4. As of today, 12/11/20 I have not heard from anyone and I do not have my order. This is has been an incredibly frustrating process trying to get an order that was paid for 5 months ago. With no call backs, I had no other resorts to visit. Please assist. Regards, Ms. Turner read more

Dimitri is absolutely amazing at his job! Honest and knowledgeable is hard to find these days, he was a huge help to my fiancé and I. Will be visiting this location again for his services! read more

Nicole was an incredible guide around the store, and was SO flexible when I changed my mind last minute. So many great sets to choose from, and they even helped us load it into our truck (we ended up with a floor model that I saw last minute, so delivery wasn't available). We also got a new mattress that we are so excited to have delivered this weekend - the flexibility on delivery dates was also amazing. I thought this experience was going to be painful for me and my husband (first time buying new furniture together), but I have to give a huge thank you to Nicole, Nour, and the Ashley team for making it so fun and special for us. read more

Unbelievable! I have sent several emails since I received a response to my original review and no one has followed up with me! Ashley Homestore has over charged me a few hundred dollars and they have not put forth any effort to correct it. I have my original receipt and I have never experienced anything like this in my life! You would think it would be easy to refund money back to my Ashley Homestore Credit Card. I regret the day I decided to make a purchase at this store. I might be forced to go the Local News if this is not corrected soon. I made the original purchase on 2019. read more

I purchased a dining table on 10/20/2020. My original delivery date was 11/2/2020. The delivery date was changed so I ended up confirming 11/4/2020(today) as the final delivery date. I paid the 89.99 fee for someone to put my table and chairs together, but instead the delivery driver Jose stated he was told to only deliver the table and to NOT put it together. The delivery driver came into my home with no mask covering his face and preceded to tell me this is not his fault and that he only followed the information the warehouse gave. I have spoken to 2 reps now since delivery 1.5hours ago. The last representative I spoke to Incatche called a young lady by the name of Stacey at the store. As soon as Stacey answered the phone, she disconnected the line on me. I called back at 11:30a and spoke to Alvin which put me on hold just to come back and say I did not pay for the delivery fee. I told him could not be looking at my order only for him to place me on hold again. He came back to the line and hung up on me. THIS IS SUCH HORRIBLE CUSTOMER SERVICE! I would like to know why no one explained this to me , why they did not put together my table and why am I getting the run around? Furthermore, I would like a refund for the delivery charge of 89.99. If someone could help me as soon as possible. This was very bad customer service on your behalf. read more

This store's management and customer service is some of the worst I've experienced. I spent a lot of money at the store after moving to a new home and despite assurances the furniture would arrive at specific dates it took 11 months. I was then given a credit for my troubles but when I went into the store to use the credit they said that it expired. I had to call customer service to get a new credit and once I received that credit I went into the store to finally buy additional furniture. It was at this time they said that I can't use the credit on the item I wanted to buy because it was on sale. I could use the credit on the non-sale price... except even with the credit it would cost more than the sale price. This store and corporate office doesn't care at all about their customers. BTW, 2 pieces of furniture showed up with holes in them but since I waited 11 months to receive them it seemed pointless to get a replacement. read more

The absolutely WORST furniture store I have ever dealt with. They screwed up multiple times. The delays were expected during COVID and I understood this. Having multiple crews deliver different pieces with promises to assemble and not following through shows that the Ashley HomeStore employs the most irresponsible employees. One crew said the second crew would assemble, the second crew blamed the first crew for not assembling. These employees need to get back to training and learn a thing or two about customer service. To top it off the manager Kathy of the Highland, Indiana store was completely devoid of sympathy and offered us nothing for all our headaches. We now have an empty bedroom we cleared out for the new bedroom set to be assembled yet everything is still in boxes in the garage. I will never shop at ANY Ashley HomeStore again and I highly suggest no one does unless: you want promises of furniture being delivered but not assembled yet you're charged hefty fees for it. If I could choose 0 stars that is exactly what this store would receive from me. Shame on this business for having the lowest standard of customer service! read more

My Father and I went to the Ashley location in Highland Indiana. I purchased a new home and seen a sectional that I was ready to purchase. My Father saw a sectional that he liked also. We walked in and we were never greeted, no one tried to help or even asked if we needed assistance. I sat down in a chair and the representatives would not even make eye contact with me or my Father. However, when some other customers walked in they were greeted and representatives were on their walkie talkies telling one another who to follow and talk to. If this is what this store represents, no one should shop there. I will never spend my money at any place where I am not welcomed even in 2019. However, I am not surprised. This establishment doesn't deserve a star.. read more

Ordered coffee and end table over 3 months ago. Still waiting for delivery. Go somewhere else if you'd like to receive what you purchase. The rating of one is too high since I don't have what was ordered. read more

I purchased a sectional and a twin bed for my daughter. The twin bed was in stock which was needed for my daughter to sleep in, since we purchased a new home. The initial store was fine the salesperson was friendly and it was pretty empty. Delivery price is $259.99. When delivery came a few days later the driver initially told us the drawer was damaged, but he will call and get it exchanged so we can keep the bed and also when assembling the bed realized the slats were missing. The driver called in front of us spoke with diff reps. One of them promised a call back The next day and everything will be taking care of. I contacted the distribution center the person stated there was a set up for a technician to come and no slats ordered. I explained the drawer is damaged from the bottom it can't get fixed. The representative Pulled up the picture and got the ok to exchange the drawer. However, the agent didn't know if the slats came with the bed and put an Exchange with the rails and said it should come with the slats. Different Drivers came once again and came with the drawer and no slats. They said the slats would've been a different box they opened the box in front of us and it was only rails. He called again in front Of us explained the situation and again agents were confused if slats came with the bed. I called myself when the driver was here she said they would put an exchange with the footboard. Asking if slats came with it and I asked for a supervisor call back. She said she would put it in. I spoke And the driver spoke with reps. I even had to pull up the website and told the rep. I see the bed has slats if you pull up the picture directly with the website. Nobody knew how to fix the issue and seemed confused in how to get an easy issue fix. i didn't have any supervisor call Me back. No one ever called to schedule a Delivery for the slats Either. I contacted once again and this time I asked to speak with a supervisor. The supervisor I got she said the slats were a different sKu I can go to the website and see the sku i needed repeating to me the sku number like if I should have known. She said I needed to call the store now and ask them to added. She did not offer to call it and get it fixed. I had to make another phone call At that point i just said to pick up the bed. I wanted to cancel my order. She said I was not able to theres no returns, because I accepted the bed. Regardless of the time and situation I went through. I ended up contacting the store and spoke with the office manager she cancel my sectional as requested and scheduled a pick up for the bed. I thought the situation was over and oh no I was wrong. A voicemail was left saying from the distribution center saying they could not pick up the bed, because it has been too long and the pictures from the drawers the bed looks fine and I received a drawer (not needed) the next day! I spoke with the office manager once again and informed her she didn't know what to do and said she needed guidance from her district office manager. to contact her next day. I had no contact with her, because she was either on lunch or busy at the store with customers. She followed up and said I needed to speak with the store manager. Like what? I called the next day and peft a message with the store manager. Two days later no phone call at All. Multiple times I would call the store and nobody would answer. I always have to call more than once in order for someone to answer it has been such a horrible Experience. It honestly could've been such and easy fix I was patience, but at this point my issue has not been resolved it has been over two weeks & I am also still waiting for one of the checks, since I paid cash for the purchase. I am very disappointed with the service being received from the distribution center along with the unprofessional service at the store. I am still waiting for the twin bed to Be picked up, since my daughter has not been able to sleep in. read more

Maria Ramirez is amazing! I came to the location not knowing exactly what I wanted. She was very patient and understanding. Although i didnt make a purchase today in the future I will definitely be back to ask for Maria. Amazing customer service Maria! Thank you for treating me like a customer not a sale. read more

On 7/5/2019 I ordered a high boy 5 piece kitchen set. It was delivered a week later with high boy chairs and regular size table. The deliveryman reported the issue amd I was told longer legs for the table would be ordered and delivered the following week, 7/12. On 7/12 a repairman was sent with tools and when I explained what waa supposed to happen per customer service, he stated that legs don't get ordered and that another table should have been ordered. I called customer service the same day and waa told that a new 5pc set was ordered, that I'll get an email confirmation of the order and that it would be delivered the following week, 7/19. After days of no email confirmation, I called customer service and was told no order had been placed. I was transferred to tje store at which time the set was actually ordered and that a $100 gift card will be mailed for the inconvenience. On 7/30 customer service called to say the set won't be delivered because there was a balance due at which time I told the rep that I played cash for the set. Again I was directed to the store. I drove to the store and was told the mix up was due to a change over of the system but ensured me the problem was resolved with a special note added that the furniture be double checked due to prior issues. Delivery date was set for today, 8/2/2019. The Delivery man showed up and said 3 of the 4 chairs were broken in transit because they were on the bottom. So only the table was replaced. This has been very frustrating to say the very least. I'm hesitant to shop there again even with the gift card. One mistake is understandable but this was 3 times. The right thing to do would be for corporate to call me with an apology and make sure I'm a returning customer because I could have told the delivery man to remove the entire set and get a refund. Make it right Ashley. read more

I spent over 15 grand in this store in July (cash). When it was time to deliver my things, they were rushing through my house. They chipped fresh paint on my walls, and dirtied fresh cleaned carpet. They scratched up new furniture and also broke a cocktail table because they were rushing. The crew, poorly assembled all furniture and had to call them back several times to come out to fix. I also have a recliner from them that never worked. My mother never sat in the chair yet to enjoy it, and the motor went out. Instead of them replacing the chair, they sent a new motor. They have yet to come to replace that. My kitchen table was scratched ( from the movers) and defective. They send someone out to fix it by using a furniture marker. The cherry on the cake was the other day, me and my husband were lying in bed and it just collapsed. He discovered that screws were missing. That has yet to be fixed as well. I am so disgusted my their customer service and how they treat their customers. I will never spend a penny in this store ever in life. And if you are looking for a pleasant experience, then don't ever use them. They made my home buying experience horrible. read more