I went into Ashley Home store in Fairlawn , OH last year in October purchased new living room furniture and a mattress.. I bought the mattress under the Sleep Guarantee. This means if you do. Or like the mattress they will come pick it up and you can pic!Out another mattress, so I was told. That is not exactly how it works with Ashley. They offer a service,then when you go to use it, they do everything but provide the service. First they do not explain how it truly works. I called customer service, and I use that term extremely loosely, they provide the worst customer service I have ever come across.i was advised at that time I must sleep on the matress for 30 days before they will exchange the mattress and if and when I do exchange it I will have to pay a delivery fee.i went back to the store to pick another mattress. I ended up picking a less expensive mattress. At this exact time I was informed I woul not get a credit for the price difference. Is that even legal? I spent hours trying to find a mattress I liked at the same price. Finally they decided to give me the price difference,almost all of it anyway, in a$350 gift card for Ashley. At this point I would have taken anything to make up the actual difference of $497.48,which was not offered to me. I waited weeks for them to come exchange the mattress. When they finally came,during the winter not wearing any foot protection what so ever, the new mattress had a small hole in it. I immediately called customer service,who offered to give me yet another store credit to keep the mattress. I declined and asked for another mattress. To shorten the story, after the 4th delivery of a mattress with rolls tears oil or grease on it ruining my carpet, I refuse the last mattress told them to credit my financing and that would be the end of me with Ashley Furniture and any mattress deal. That was in February. I still had the $350 gift card for the price difference. I ordered a few things to try to use the card, which was my money not theirs. The store never called me to say the things were in. I forgot to mention that I complained to Ashley and received a phone call from Christy at Corporate. I called Christy to tell her and she stated the gift cards were cancelled because I never received the mattress. I had spoke to Christy I don't know 4 times with my whole traumatizing mattress experience. She still seemed like she had no idea what was going on and actually seemed almost argumentative with me over the gift cards. She told me I had been credited in full for both mattresses. Well that never happened. It is now April 20th 2017 and I have still yet to be credited in full for the mattress that they shipped and I refused. So, what I am saying is do not buy a mattress from Ashley Furniture. Pray you never need help from customer service. I truly should be credited $497.48.. as I stated this was winter deliveries. As nice as the delivery guys were they never wore booties. My carpet was soiled each time they came. I mentioned that to Christy who is supposedly a corporate manger it did not phase her in the least. She offered nothing to make a customer happy or satisfied. This was the worst experience ever. I will never buy from Ashley Furniture again and would never recommend them to anyone. I am still waiting on my credit from February on the mattress and I feel like there is no one to call for help. Maybe Synchrony that is who Christy told me to call and tell them I should not be getting charged for the mattress. Now, is that my responsibility to fix their mistake? Not one person I talked to Ron customer service to corporate cared one bit about me or the money I spent at their store. Once they make the sale you are on your own and have to fight to get back your money they take no responsibility for selling you anything or standing by with what they offer you. read more

Buyer Beware. Our experience with Ashley Furniture has been nothing short of unacceptable. After discovering a $500 delivery fee that was never clearly disclosed during our purchase, we contacted the store expecting a simple explanation. Instead, we were repeatedly pushed off to the service department -- a clear attempt to avoid accountability. The pricing practices feel intentionally misleading. Transparency was completely lacking, and no one at the store would take ownership of the issue. What is even more disturbing was our interaction with the general manager, Rob Klein. During multiple phone calls, he talked over both my husband and me, refused to let us finish speaking, and hung up on us -- approximately five times. We were calm and simply asking for clarification. Being repeatedly hung up on by a general manager is beyond unprofessional -- it is disrespectful and unacceptable. The level of customer service we experienced was shocking. Instead of resolving a concern, management escalated it with hostility and dismissiveness. Consumers deserve honesty, transparency, and basic respect. We strongly encourage potential buyers to thoroughly review every charge and research this company before making a purchase. Greg, I would appreciate you contacting me directly regarding this matter. The way this situation has been handled reflects extremely poorly on your leadership team. read more

Was moving relatively quickly into a new house that had far more space than we were used to. My wife and I went into the Fairlawn Ashley store to look around and see what we could come up with. As a lot of our old furniture we gathered over the years needed replaced, we needed furniture for the whole house. Sage met us at the door, and showed us around. She asked us what we were looking for, and took time to offer suggestions. She even looked at some of the pictures of the living room with dimensions from zillow to find out what would fit and where. Honestly I like to shop around for deals before making a big purchase, but Sage found us exactly what we were looking for, mapped out what would fit and what wouldnt, and what would match the house and wood floors. She even got us a great discount on the furniture. I walked in looking for maybe a couch at most, and instead left with dressers, couches, tables, dining room table and server, swivel chairs, and a bedroom set. I loved her suggestions and with moving I had enough stress over everything else. It was great getting everything we needed, liked, and delivered. I would highly recommend. read more

My wife and I were shopping for a new sofa last week. We shopped around the area at Value City, World Market, Levin's and Pennies. We ultimately ended up purchasing the Hindell Park and 5 year protection plan at Ashley's and there are a few reasons why. First we were greeted when we walked in the door, not by sales vultures but by a nice young man who respected our wishes to just look around. He let us know he was there to answer any questions we had. He was outgoing, friendly, relate-able and low pressure. This was in great contrast to Value City, where they wanted to ensure you knew they ere commission and remembered their name. Secondly, while browsing I noticed the selections were stylish, seemingly well made and comfortable. Also, I absolutely feel we got a fair value for the product. There were a few pieces I seen at Value City I may have taken a second look at but their sales culture infuriated me and they have lost my business for good. I say this as someone who was in sales for a very long time. I will be back to furnish the rest of my house with Ashley pieces. read more

We visited Ashley store in Fairlawn Oh on Saturday 11/03/18 and were greeted by plenty of sales people asking if we wanted help or were we looking for something they could help us with, we said we were just browsing. Actually, we were Looking for a new dining room table. We didn't see "exactly" what I wanted although We saw lots and lots of other furniture that we loved. Since we were only looking for a dining table at this time and I didn't see what I wanted, we were on our way out the door and a nice lady named Toby caught us on the way out. She said, you didn't find what you were looking for? I said no, I saw something similar but not exactly. She wanted to know what it was... we told her... and long story short, we left with EXACTLY the table set I wanted!! The store is beautiful and the decor is amazing. Thank you Toby For you help! We will be back soon. read more

"I bought a kitchen table set about 2-1/2 years ago and paid extra ($130) for a 5 year warranty called "Platinum Ultra - Premium Furniture Protection Plan." Based on what the sales associate told me and on the warranty sheet itself, it provided "complete accident coverage" - a "100% Money Back Peace of Mind Promise." One of the chairs developed tears on the side of the covering of the seat cushion. They denied the claim. One Ashley person said they denied it due to the warranty only covering "leather materials" - not synthetic materials- mine was synthetic. Another Ashley person said it was due to the warranty not covering "scratches." I feel like I was given the runaround. I feel like I was robbed by a thief. I will never buy Ashley furniture again because of their lack of integrity and customer service." read more

It all started about a year ago when my wife and I went looking for a new Mattress. We looked everywhere. Quite Frankly, with all the mattresses for sale, we were absolutely overwhelmed. We shopped online, we stopped at about every store that sold a mattress, until finally, we walked into Ashley Home store in Fairlawn. We went directly to the mattress area and met Kait. Kait spent about an hour and a half with us explaining what each mattress and adjustable mattress frames had to offer. We also met the store leader Eric who was, extremely nice and very helpful, and with Kait and Erics expert advice, we were able to choose exactly the bed system that was right for us. Moving forward, this will be the first and only store we will go to for furniture from now on. read more

worth the trip. I live in canton and purchased $5,000.00 dollars worth of furniture from Ashleys store in canton on Dressler Rd. purchase went well, but it was the after sale mess of the team there. was a nightmare problem after the sale. seems no one there knows whats going on. poor run sales team in canton. and general sales manager Mr. Mann didn't do a thing to correct his sales mistake on concern....I will say Ed (another manager was pleasant to deal with, along with Courtney). enough of canton store. I had a wonderful experience shopping at the Fairlawn store. great people and a great team..i will definitely go to the fairlawn store to purchase furniture from now on..worth the trip. great job fairlawn store. you made it fun read more

We went to Ashley Homestore Fairlawn today to look at purchasing a mattress. Our sales rep, Maryonna, was fantastic from the time we walked in the door. Not only was she professional, but she listened to our need - my husband and mine are completely different - and helped us find middle ground on a mattress we both love. She worked with us and got us within the price range we were looking. I will definitely go back to her and Ashley for future furniture purchases. read more

I had looked for a loveseat or 2 swivel chairs everywhere. I had never shopped at Ashley Furniture so decided to give it a try. Pleasant but not pushy sales person was very helpful. I decided on a loveseat and found one at a great price, in the exact color and pattern I was looking for, and very comfortable. Delivery was smooth. Sooo ..going out on a limb since we have only had it 5 days but so far real good. read more

I agree with Maryonna's dedication to awesome customer service! She took care of me back in October when I was looking for a bedroom set. I found what I wanted and she was with me every step of the way but also gave me space! I also ended up purchasing 2 lamps to accessorize the bedroom set! She not only wrapped them well but help me carry them out to my car! Top notch service! Kim Miller read more

We visited the store on 11/11/18. Our sales person Jeannie did an excellent job. We were looking for a mattress set for my mother. She was helpful and knowledgeable and was not pushy. She gave us time on our own to try them out. We also purchased two end tables. Sage was a great help with finalizing our finances and walking us through everything. read more

Went with family to pick out furniture to our new house. Rob store manager....Vicki salesperson were both tremendous to deal with. Very personable...very reasonable. Also compared them with many other furniture stores like Levin and Kronheims....no comparison. Loved every part of my shopping experience, will be shopping there for years to come!!! read more

We bought a mattress with Ashley in Fairlawn and had a great experience. Then, our mattress went south...Ashley was great during the whole process, and Karen Harris was amazing during our reselection. We are excited for our new mattress, and I would highly recommend this Ashley store based on our awesome experience! read more

I received excellent customer service. I went in to order the furniture I had picked out online and ended up with an additional rocker recliner. I told Alicia the budget I needed to meet and she made that happen. I was in and out within 30 minutes. See Alicia if you go to this store! read more

They delivered my electric sofa/recliner from the warehouse w/out the motor. It's been 2 weeks now and I haven't been able to recline on the sofa. In hindsight, I initially should have refused the delivery. read more

We have been looking for couches and dinning sets and finally went to Ashley's .so happy with Tierra who walked with us and explained the furniture we wanted. Very nice sales employees.furniture is beautiful read more

Thoroughly enjoyed my shopping experience at Ashley Furniture. The people there are so nice, especially my salesperson Alicia. Also, April at the front desk helped me with my checkout and she was great! read more

As I've come to expect. Justin was as good as it gets at the store and the delivery was seamless and right on time. Communication was excellent and the whole experience was 5 star. Thanks Ashley!! read more